10 Replies Latest reply on Mar 26, 2018 8:58 AM by Ged Traynor

    Photoshop CC Crashes

    TZUR - UX Design Level 1

      Hi,

       

      We have some issues with our Photoshop CC:

      1) We have few crashes a day (we are sending all the crashes reports).

      2) We get an error while dragging objects (it comes and goes). Photoshop massage is: "Could not use the move tool because of a program error".

      3) Texts are disappearing and the fonts are installed on the computer (again, not all the time).

      4) It's freezes sometimes when we copy objects from Illustrator.

       

      We are using the Photoshop mostly for digital design (websites, application, etc.) as part of the Creative Claud.


      The PC configuration is:

      -Intel(R) Core(TM) i5-4592 CPU @ 3.30GHz

      - 8GM (RAM)

      - Windows 10 (64-bit)

       

      Any ideas?

       

      Thanks,
      Reely

        • 1. Re: Photoshop CC Crashes
          Ged Traynor Adobe Community Professional

          Can you provide more info, what's the error message you are getting and what version of Photoshop do you have

           

          Have you tried resetting Photoshop preferences

           

          Untitled1.jpg

          • 2. Re: Photoshop CC Crashes
            TZUR - UX Design Level 1

            Thank you,

            We tried the resetting, and we also tried uninstall it.

            The Photoshop version is 19.1.0

            1.pngUntitled-1.jpg

             

            Here is an update of the post, maybe it will be clearer:

            We have some issues with our Photoshop CC:

            1) We have few crashes a day (we are sending all the crashes reports).

            2) We get an error while dragging objects (it comes and goes). Photoshop massage is: "Could not use the move tool because of a program error".

            3) When we open an exciting PSD file and trying to change text, We get messages that there are missing fonts, although we have them installed on the computer (again, not all the time).

            4) Texts are disappearing when we open exciting PSD file, or while working, but They shows again once we click with the text tool on the layers

            5) It's freezes sometimes when we copy objects from Illustrator.

             

            We are using the Photoshop mostly for digital design (websites, application, etc.) as part of the Creative Claud.


            The PC configuration is:

            -Intel(R) Core(TM) i5-4592 CPU @ 3.30GHz

            - 8GM (RAM)

            - Windows 10 (64-bit)

            • 3. Re: Photoshop CC Crashes
              Ged Traynor Adobe Community Professional

              Try updating Photoshop to the latest version 19.1.2

               

              More info

              Fixed issues in Adobe Photoshop CC

               

              Also have you checked Windows Event Viewer to see if there's any errors relating to Photoshop in the Application log, if so post them here

               

              Can you post your System Info, go to Help > System Info

              1 person found this helpful
              • 4. Re: Photoshop CC Crashes
                Mohit Goyal Adobe Employee (Admin)

                Hi TZURUXDesign,

                 

                If updating Photoshop to 19.1.2 update doesn't help then, please share the crash log from event viewer.

                 

                How to find crash logs in Windows: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

                 

                Regards,

                Mohit

                • 5. Re: Photoshop CC Crashes
                  TZUR - UX Design Level 1

                  Thank you, we will update now.

                   

                  Here is the system info:

                   

                  Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64

                  Number of Launches: 71

                  Operating System: Windows 10 64-bit

                  Version: 10 or greater 10.0.16299.15

                  System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

                  Physical processor count: 4

                  Processor speed: 3292 MHz

                  Built-in memory: 8144 MB

                  Free memory: 2 MB

                  Memory available to Photoshop: 6905 MB

                  Memory used by Photoshop: 70 %

                  Alias Layers: Disabled.

                  Modifier Palette: Enabled.

                  Highbeam: Enabled.

                  Image tile size: 128K

                  Image cache levels: 2

                  Font Preview: Medium

                  TextComposer: Middle Eastern and South Asian

                  Display: 1

                  Display Bounds: top=0, left=0, bottom=1080, right=1920

                  Display: 2

                  Display Bounds: top=0, left=-1920, bottom=1080, right=0

                  OpenGL Drawing: Enabled.

                  OpenGL Allow Old GPUs: Not Detected.

                  OpenGL Drawing Mode: Basic

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.

                  AIFCoreInitialized=1

                  AIFOGLInitialized=1

                  OGLContextCreated=1

                  NumGLGPUs=1

                  NumCLGPUs=1

                  NumNativeGPUs=0

                  glgpu[0].GLVersion="4.1"

                  glgpu[0].IsIntegratedGLGPU=0

                  glgpu[0].GLMemoryMB=2048

                  glgpu[0].GLName="NVIDIA GeForce GT 610"

                  glgpu[0].GLVendor="NVIDIA Corporation"

                  glgpu[0].GLVendorID=4318

                  glgpu[0].GLDriverVersion="23.21.13.9101"

                  glgpu[0].GLRectTextureSize=16384

                  glgpu[0].GLRenderer="GeForce GT 610/PCIe/SSE2"

                  glgpu[0].GLRendererID=4170

                  glgpu[0].HasGLNPOTSupport=1

                  glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_04817 2e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64 _048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf _amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dis pi.inf_amd64_048172e9d7cc483d\nvldumdx.dll"

                  glgpu[0].GLDriverDate="20180223000000.000000-000"

                  glgpu[0].CanCompileProgramGLSL=1

                  glgpu[0].GLFrameBufferOK=1

                  glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                  clgpu[0].CLPlatformVersion="1.2"

                  clgpu[0].CLDeviceVersion="1.1 CUDA"

                  clgpu[0].IsIntegratedCLGPU=0

                  clgpu[0].CLMemoryMB=2048

                  clgpu[0].CLName="GeForce GT 610"

                  clgpu[0].CLVendor="NVIDIA Corporation"

                  clgpu[0].CLVendorID=4318

                  clgpu[0].CLDriverVersion="391.01"

                  clgpu[0].CLBandwidth=6.83694e+09

                  clgpu[0].CLCompute=44.4925

                  License Type: Subscription

                  Serial number: 94070807094492212670

                  GUIDBucket:

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

                  Temporary file path: C:\Users\moran\AppData\Local\Temp\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    Startup, 213.3G, 149.8G free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

                   

                   

                  Installed components:

                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                     ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

                     AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                     AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                     AdobeOwl.dll   Adobe Owl   5.2.11  

                     AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

                     AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

                     AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

                     AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

                     AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

                     AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

                     adobe_caps.dll   Adobe CAPS   10,0,0,6  

                     AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

                     ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

                     AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                     amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

                     ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

                     AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                     AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                     Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

                     BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

                     boost_date_time.dll   photoshopdva   11.1.0  

                     boost_filesystem.dll   photoshopdva   11.1.0  

                     boost_signals.dll   photoshopdva   11.1.0  

                     boost_system.dll   photoshopdva   11.1.0  

                     boost_threads.dll   photoshopdva   11.1.0  

                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                     CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                     CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

                     CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

                     dnssd.dll   Bonjour   3,0,0,2  

                     dvaaudiodevice.dll   photoshopdva   11.1.0  

                     dvacore.dll   photoshopdva   11.1.0  

                     dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

                     dvamarshal.dll   photoshopdva   11.1.0  

                     dvamediatypes.dll   photoshopdva   11.1.0  

                     dvametadata.dll   photoshopdva   11.1.0  

                     dvametadataapi.dll   photoshopdva   11.1.0  

                     dvametadataui.dll   photoshopdva   11.1.0  

                     dvaplayer.dll   photoshopdva   11.1.0  

                     dvatransport.dll   photoshopdva   11.1.0  

                     dvaui.dll   photoshopdva   11.1.0  

                     dvaunittesting.dll   photoshopdva   11.1.0  

                     dynamiclink.dll   photoshopdva   11.1.0  

                     ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

                     icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     igestep30.dll   IGES Reader   9.3.0.113  

                     imslib.dll   IMSLib DLL   10.0.0.22  

                     JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                     libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                     libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

                     LogSession.dll   LogSession   7.4.1.109.46827  

                     mediacoreif.dll   photoshopdva   11.1.0  

                     MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

                     pdfsettings.dll   Adobe PDFSettings   1.04  

                     Photoshop.dll   Adobe Photoshop CC 2018   19.1.0  

                     Plugin.dll   Adobe Photoshop CC 2018   19.1.0  

                     PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

                     PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

                     PSArt.dll   Adobe Photoshop CC 2018   19.1.0  

                     PSCloud.dll                                                   1.0.0.1  

                     PSViews.dll   Adobe Photoshop CC 2018   19.1.0  

                     SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

                     SVGRE.dll   SVGRE   79.586793   79.586793

                     svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

                     tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

                     TfFontMgr.dll   FontMgr   9.3.0.113  

                     TfKernel.dll   Kernel   9.3.0.113  

                     TFKGEOM.dll   Kernel Geom   9.3.0.113  

                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                     updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                     VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                     VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                     WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

                     WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

                     wu3d.dll   U3D Writer   9.3.0.113  

                   

                   

                   

                   

                  Required plug-ins:

                   

                   

                     3D Studio 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Accented Edges 19.1.0 - from the file “Filter Gallery.8bf”

                     Adaptive Wide Angle 19.1.0 - from the file “Adaptive Wide Angle.8bf”

                     Angled Strokes 19.1.0 - from the file “Filter Gallery.8bf”

                     Average 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Average.8bf”

                     Bas Relief 19.1.0 - from the file “Filter Gallery.8bf”

                     BMP 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Camera Raw 10.1 - from the file “Camera Raw.8bi”

                     Camera Raw Filter 10.1 - from the file “Camera Raw.8bi”

                     Chalk && Charcoal 19.1.0 - from the file “Filter Gallery.8bf”

                     Charcoal 19.1.0 - from the file “Filter Gallery.8bf”

                     Chrome 19.1.0 - from the file “Filter Gallery.8bf”

                     Cineon 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Cineon.8bi”

                     Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”

                     Collada 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Color Halftone 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Colored Pencil 19.1.0 - from the file “Filter Gallery.8bf”

                     CompuServe GIF 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Conté Crayon 19.1.0 - from the file “Filter Gallery.8bf”

                     Craquelure 19.1.0 - from the file “Filter Gallery.8bf”

                     Crop and Straighten Photos 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “CropPhotosAuto.8li”

                     Crop and Straighten Photos Filter 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Crosshatch 19.1.0 - from the file “Filter Gallery.8bf”

                     Crystallize 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Cutout 19.1.0 - from the file “Filter Gallery.8bf”

                     Dark Strokes 19.1.0 - from the file “Filter Gallery.8bf”

                     De-Interlace 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Dicom 19.1.0 - from the file “Dicom.8bi”

                     Difference Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”

                     Diffuse Glow 19.1.0 - from the file “Filter Gallery.8bf”

                     Displace 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Dry Brush 19.1.0 - from the file “Filter Gallery.8bf”

                     Eazel Acquire 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “EazelAcquire.8ba”

                     Entropy 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Export Color Lookup Tables 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”

                     Extrude 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     FastCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “FastCore.8bx”

                     Fibers 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Film Grain 19.1.0 - from the file “Filter Gallery.8bf”

                     Filter Gallery 19.1.0 - from the file “Filter Gallery.8bf”

                     Flash 3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Fresco 19.1.0 - from the file “Filter Gallery.8bf”

                     Glass 19.1.0 - from the file “Filter Gallery.8bf”

                     Glowing Edges 19.1.0 - from the file “Filter Gallery.8bf”

                     Google Earth 4 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Grain 19.1.0 - from the file “Filter Gallery.8bf”

                     Graphic Pen 19.1.0 - from the file “Filter Gallery.8bf”

                     Halftone Pattern 19.1.0 - from the file “Filter Gallery.8bf”

                     Halide Bottlenecks 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “HalideBottlenecks.8bx”

                     HDRMergeUI 19.1.0 - from the file “HDRMergeUI.8bf”

                     HSB/HSL 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     IFF Format 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     IGES 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Ink Outlines 19.1.0 - from the file “Filter Gallery.8bf”

                     JPEG 2000 19.1.0 - from the file “JPEG2000.8bi”

                     Kurtosis 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Lens Blur 19.1.0 - from the file “Lens Blur.8bf”

                     Lens Correction 19.1.0 - from the file “Lens Correction.8bf”

                     Lens Flare 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Liquify 19.1.0 - from the file “Liquify.8bf”

                     Matlab Operation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”

                     Maximum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Mean 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Measurement Core 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MeasurementCore.8me”

                     Median 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Mezzotint 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Minimum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     MMXCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MMXCore.8bx”

                     Mosaic Tiles 19.1.0 - from the file “Filter Gallery.8bf”

                     Multiprocessor Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MultiProcessor Support.8bx”

                     Neon Glow 19.1.0 - from the file “Filter Gallery.8bf”

                     Note Paper 19.1.0 - from the file “Filter Gallery.8bf”

                     NTSC Colors 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “NTSC Colors.8bf”

                     Ocean Ripple 19.1.0 - from the file “Filter Gallery.8bf”

                     OpenEXR 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Paint Daubs 19.1.0 - from the file “Filter Gallery.8bf”

                     Palette Knife 19.1.0 - from the file “Filter Gallery.8bf”

                     Patchwork 19.1.0 - from the file “Filter Gallery.8bf”

                     Paths to Illustrator 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     PCX 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PCX.8bi”

                     Photocopy 19.1.0 - from the file “Filter Gallery.8bf”

                     Photoshop 3D Engine 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Photoshop3DEngine.8bi”

                     Photoshop Touch 19.0 - from the file “PSDX.8bi”

                     Picture Package Filter 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”

                     Pinch 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Pixar 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Pixar.8bi”

                     Plaster 19.1.0 - from the file “Filter Gallery.8bf”

                     Plastic Wrap 19.1.0 - from the file “Filter Gallery.8bf”

                     PLY 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Pointillize 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Polar Coordinates 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Portable Bit Map 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PBM.8bi”

                     Poster Edges 19.1.0 - from the file “Filter Gallery.8bf”

                     PRC 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Radial Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Radiance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Radiance.8bi”

                     Range 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Render Color Lookup Grid 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”

                     Reticulation 19.1.0 - from the file “Filter Gallery.8bf”

                     Ripple 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Rough Pastels 19.1.0 - from the file “Filter Gallery.8bf”

                     Save for Web 19.1.0 - from the file “Save for Web.8be”

                     ScriptingSupport 19.1.0 - from the file “ScriptingSupport.8li”

                     Shake Reduction 19.1.0 - from the file “Shake Reduction.8bf”

                     Shear 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Skewness 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Smart Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Smudge Stick 19.1.0 - from the file “Filter Gallery.8bf”

                     Solarize 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Solarize.8bf”

                     Spaces 19.1.0 - from the file “Spaces.8li”

                     Spatter 19.1.0 - from the file “Filter Gallery.8bf”

                     Spherize 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Sponge 19.1.0 - from the file “Filter Gallery.8bf”

                     Sprayed Strokes 19.1.0 - from the file “Filter Gallery.8bf”

                     Stained Glass 19.1.0 - from the file “Filter Gallery.8bf”

                     Stamp 19.1.0 - from the file “Filter Gallery.8bf”

                     Standard Deviation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     STL 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Sumi-e 19.1.0 - from the file “Filter Gallery.8bf”

                     Summation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Targa 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Texturizer 19.1.0 - from the file “Filter Gallery.8bf”

                     Tiles 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Torn Edges 19.1.0 - from the file “Filter Gallery.8bf”

                     Twirl 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     U3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Underpainting 19.1.0 - from the file “Filter Gallery.8bf”

                     Vanishing Point 19.1.0 - from the file “VanishingPoint.8bf”

                     Variance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

                     Virtual Reality Modeling Language | VRML 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     Water Paper 19.1.0 - from the file “Filter Gallery.8bf”

                     Watercolor 19.1.0 - from the file “Filter Gallery.8bf”

                     Wave 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Wavefront|OBJ 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

                     WIA Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WIASupport.8li”

                     Wind 19.1.0 - from the file “Standard MultiPlugin.8bf”

                     Wireless Bitmap 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WBMP.8bi”

                     ZigZag 19.1.0 - from the file “Standard MultiPlugin.8bf”

                   

                   

                  Optional and third party plug-ins: NONE

                   

                   

                   

                   

                  Duplicate and Disabled plug-ins: NONE

                   

                   

                   

                   

                  Plug-ins that failed to load: NONE

                   

                   

                  Extensions:

                   

                   

                     com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

                     com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”

                     New Document  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”

                     Libraries  2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”

                     Start  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”

                     Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                     Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                     Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                   

                   

                  Installed TWAIN devices: NONE

                  • 6. Re: Photoshop CC Crashes
                    TZUR - UX Design Level 1

                    An error from Windows Event Viewer :

                    General tab:

                    Faulting application name: Illustrator.exe, version: 22.0.1.249, time stamp: 0x59f2435f

                    Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x70f70cc4

                    Exception code: 0xc0000409

                    Fault offset: 0x000000000006b70e

                    Faulting process id: 0xd10

                    Faulting application start time: 0x01d3b3b40497d7a6

                    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exe

                    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

                    Report Id: c75bfab4-8a3f-4bea-b737-e4cfbe573433

                    Faulting package full name:

                    Faulting package-relative application ID:

                     

                     

                     

                    -EventData

                     

                    Illustrator.exe
                    22.0.1.249
                    59f2435f
                    ucrtbase.dll
                    10.0.16299.125
                    70f70cc4
                    c0000409
                    000000000006b70e
                    d10
                    01d3b3b40497d7a6
                    C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exe
                    C:\WINDOWS\System32\ucrtbase.dll
                    c75bfab4-8a3f-4bea-b737-e4cfbe573433
                    • 7. Re: Photoshop CC Crashes
                      Ged Traynor Adobe Community Professional

                      ucrtbase.dll looks to be related to Microsoft Visual Studio C++

                       

                      Have a look at this thread

                      ucrtbase.dll Issues anyone have a Fix for this.  Please help Cant launch Premiere

                      • 8. Re: Photoshop CC Crashes
                        TZUR - UX Design Level 1

                        Thanks,

                        We will try it and we will let you know in a day or two if it was helpful.

                        • 9. Re: Photoshop CC Crashes
                          TZUR - UX Design Level 1

                          Thanks! 

                          2 weeks without crashes!!

                           

                          • 10. Re: Photoshop CC Crashes
                            Ged Traynor Adobe Community Professional

                            You're welcome