8 Replies Latest reply on Mar 19, 2018 4:09 PM by Jeff A Wright Branched from an earlier discussion.

    Photoshop and Illustrator cannot be opened because of a problem

    chris_gomersall Level 1

      Updated AI & PS today on CC. Running Mac OS 10.13.3
      After updating, I get these messages when I attempt to launch.

       

       

      PS_StatusAfterUpdate.png

      AiStatusAfterUpdate.png

      Below is my system info

      SystemStatus.png

      And my CC window

      Screen Shot 2018-03-14 at 11.24.50 AM.png

      This happened during the last update as well and I was down for 2 days. Why are simple online updates SO problematic???

       

      PLEASE fix this.