5 Replies Latest reply on Mar 15, 2018 8:51 AM by march67

    Client says my TIF file is "Striped" so it won't load.

    march67 Level 1

      I have created artwork in InDesign for a newsletter of sorts that goes into a utility company's monthly bill packet. It used to be black only - now they are doing it in color. They print the newsletter using some system called "Dialogue" and they only accept TIF files. I save my Indesign page as an EPS, open in PSD and save as CMYK TIF as they requested. My Tifs were fine when it was black only - but when I send my color Tif page to them they say it won't load because Dialogue says it is "Striped". Now I don't mean there is a physical stripe in the file or anything like that - its an error about the way the TIF was saved I guess. Ive searched high and low and I don't have a clue how to remedy this and neither do they.

       

      Help please!

        • 1. Re: Client says my TIF file is "Striped" so it won't load.
          Mylenium Most Valuable Participant

          Impossible to know. You have not provided even a link to whatever obscure system they use, so nobody can look it up to check requirements. In fact chances are that the system doesn't support CMYK to begin with. Why should any CRM/ billing system even do so? Either way, we can't help you without something more tangible. If the company doesn't even know what they need and are totally clueless, there seems little point in guessing around here on this forum.

           

          Mylenium

          1 person found this helpful
          • 2. Re: Client says my TIF file is "Striped" so it won't load.
            davescm Adobe Community Professional

            Hi

            See this answer from an Adobe engineer. Saving as strip format is not an error , just the way Photoshop saves files.

             

            TIFF format: strip vs tile

             

            Dave

            2 people found this helpful
            • 3. Re: Client says my TIF file is "Striped" so it won't load.
              Test Screen Name Most Valuable Participant

              You seem to be caught between a rock and a hard place. You are saving a TIFF with the industry standard software, which uses best practice, and it's being rejected; but you aren't dealing directly with someone who can tell you what to do. If it were me, I would send a message like this:

               

              Thank you for your explanation that my TIFF file is striped. Unfortunately, although I am using industry standard Photoshop software, I am told that it will always save striped files. I wonder if you could let me know suitable settings or software to save graphics for use with your system? I believe you use Tripolis Dialogue, but I cannot find any advice what to do on the Tripolis web site.

              2 people found this helpful
              • 4. Re: Client says my TIF file is "Striped" so it won't load.
                march67 Level 1

                Mylenium, I haven't provided a link because I don't have any more information than what they provided and what I passed on here in hopes that someone in the community would have an idea of what they are talking about. I need to exhaust every avenue of trying to figure out the problem before going back to them and telling them its their problem and possibly losing the account  i've had for over ten years. I tried searching for "Dialogue" and printing online but found nothing. Thanks for the attitude though.

                • 5. Re: Client says my TIF file is "Striped" so it won't load.
                  march67 Level 1

                  Yes, I am stuck between a rock and a hard place - and I agree with your advice, which I was going to do after exhausting all possibilities of finding a solution. If Photoshop always saves stripped files then that leads me to a possible solution of finding another way of saving the TIF for this one application. Thank you.