Adobe Premiere and Photoshop Crashing/ Freezing

[dirkm14657301]

Good day,

I have recently purchased a year license via the student/teacher Adobe CC edition (an upgrade from my previous CS6 version).

Since upgrading, Adobe premiere and photoshop keeps crashing, not a regular "let's wait this out" kind of crash, but a hard crash, where it would bring my system to a complete still stand. This would stop videos playing in the background, mouse and keyboard functionality and a general still stand. A hard restart is the only way out of this.

Needless to say, this is extremely frustrating and I can't get any work done. As soon as I import any footage into my timeline, the above mentioned happens.

Things I've tried:

1.) Hard reinstall of Windows 8.1

2.) All updates on Windows and Adobe software

3.) GPU updates

4.) Reinstall and Download of all Adobe software

System:

i7-3770 CPU 3.40GHz

GTX750 2gb

16gb Ram

128gb SSD for OS

512gb SSD for workflow and some more drives for storage

Windows 8.1 Pro x64

Please help!!

Kind Regards,

Dirk

[kglad]

reset your preferences - http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

[dirkm14657301]

Thank you for your reply. I have tried resetting my preferences- no luck.

[Jim_Simon]

OK.

Now check Steps 3D, G and H.

[dirkm14657301]

Uninstalled my anti virus, no luck. In fact, read the entire article and applied all actions, and still no luck . CS6 is working a charm though. 2017 & 2018, won't even open a new project now before freezing my computer. Also, I have upgraded to windows10.

So over it.

[dirkm14657301]

Any chances that it can be GPU related?

Drivers are up to date, but I'm starting to think my card is not sufficient.

[Jim_Simon]

You say you've tried all the Troubleshooter steps.  Does that include 2K?

[dirkm14657301]

technically, on the student/teacher edition, you may only have one user. That is if I understand things correctly. I'll give it a go though and see what happens.

[Jim_Simon]

on the student/teacher edition, you may only have one user.

One user, but two activations.

I use that version myself.

[dirkm14657301]

So in other words, I can install it on my laptop and desktop, but only use one computer at a time?

If so, is there any way around it to use both at the same time?

[Jim_Simon]

I don't see how you can use both at the same time.  Such divided attention would be...counter-productive.

[dirkm14657301]

LOL! I can definitely find use for two machines running at the same time- it's called multitasking.

[Jim_Simon]

Go for it.

[Jim_Simon]

It looks like you've got Steps 4A, B and C from below in place.  How about 4D?

Unofficial Premiere Pro Troubleshooting Guide

[dirkm14657301]

Thank you for you reply. My computer is dedicated to editing. No games or unneeded items are installed.

[dirkm14657301 · Accepted solution]

FIXED:
All I had to do was to disable my Internal display.

And boom! Sorted!

Thank you Jim Simon​ for your replies.