Forbidden error when I try to sign

[juliec85584925]

I've been signing my documents without any problem, then yesterday I started getting "Forbidden. The operation could not be completed. Please try again." error when I try to sign on my desktop. I tried closing Adobe and restarting computer, no luck.

[rosettai71010593]

Hi,

Did you manage to find a solution to this problem? I cant seem to get it working again.

Thanks

[Siobhansaunders]

This same message is popping up for me when attempting to send PDF Doc for signature.  It goes to 60% then the message comes up.  Thanks

[jonathane89931134]

I have the same issues

[jackalopeMT]

Did you get a resolution?

[MeenakshiNegi]

Hi All,

Sorry for the delay in response.

Could you please confirm the Adobe application you are using to send the document for signature?

Did you check if the issue occurs with some particular document or with all?

Please share the exact steps you do to send the document for signature and the screenshot of the error message you get.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Please share the details asked above

We will be waiting for your response.

Regards,

Meenakshi

[Siobhansaunders · Accepted solution]

Thanks so much for responding.

You’re online help assisted me.  I apparently had two id’s which they fixed so I no longer have the issue.

Thank you

Siobhan

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[michriggs]

This was resolved last night – thank you

Michelle Riggs

Branch Processor

NMLS# 450701

562 Lynnhaven Parkway, Suite 100

Virginia Beach, VA 23452

Direct: 757-729-8346

<tel:757-729-8346>eFax: 1-866-304-9256

<tel:1-866-304-9256>

michelle.riggs@fairwaymc.com<mailto:michelle.riggs@fairwaymc.com>

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