1 Reply Latest reply on Mar 17, 2018 8:06 PM by JJMack

    Photoshop CS5 Extended - Crashing on startup

    Justin Hassler

      Computer Specifications:

      Manufacturer: ProStar

      Model: P150HM

      Processor: Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz

      Installed Memory: 8 GB
      Operating System: Windows 7 Professional (SP1)

      System Type: 64-bit Operating System


      • Name: GeForce GTX 460M
      • Driver version: 391.01


      Photoshop Information:

      Product: CS5-Extended 64-bit

      Version: 12.0.4 x64


      Okay now that that's out of the way let me get straight to it: Photoshop has the following windows appear upon launching:


      I have checked the GPU driver for the latest version and I have it installed.


      I have been to this page https://helpx.adobe.com/photoshop/kb/error-photoshop-has-encountered-a-problem-with-the-di splay-drive.html which led me to this option:


      Which then led me to this:


      Which is impossible for me to do since as soon as I launch PS CS5 it crashes.


      I have also checked the forums for this question and I can see that other people have had similar problems and issues. But each of them seem to get very specific to the exact build of that user and so I figured that if I wanted a precise answer I should just post in the forums myself.


      So what should I do?


      Potential Factors:

      • I am running two monitors: the one integrated with my laptop and an external one attached with a DVI cable.
      • I use CCleaner which removes unused entries from the registry and clears caches among other things.