4 Replies Latest reply on Apr 10, 2018 1:07 AM by davidd37611770

    SOLUTION - Photoshop & Lightroom Crash on Starup (Alienware Area 51 R5)

    PhilSArdoin

      March 2018

       

      I wish I could credit the person who's post I found (and lost) for this solution:

       

      ISSUE

      Photoshop and Lightroom crash on startup, everytime. They will start in safe mode

       

      CONFIG (very simple)

      Dell Area 51 R5

      I9 Processors (12 cores)

      32 Gig 2933 Mhz

      Dual Nvidia GeForce GTX 1080 TI (SLI)

       

      SOLUTION (2 steps)

      1. Uninstall Intel Turbo Boost App

      2. BIOS Change

           - Hit F2 on startup (for setup)

           - Click on Advanced

           - Click on CPU Config

           - ONLY disable the Intel Speedstep option

           - Reboot and there ya go.

       

      I can start both Photoshop and Lightroom - I am so happy!

       

      I spent 1.5 hours on the phone with Adobe support and was unable to figure this out.  Waiting for call back, but now I have the answer for them.

       

      Hope this helps!