Copy link to clipboard
Copied
I am working on an HP Laptop running Windows 7. Adobe Reader stopped working. How do I get the Reader to work again so I may read PDFs? I tried to re-install it. I ran a simple uninstall through "Programs" from the Control Panel then went to the Adobe Reader website and downloaded and installed the program. I received a message that it did not successfully install because a newer version was already installed. I checked the troubleshooting page and went through several steps. I downloaded and ran the Cleaner. I checked my computer and could not find any folder or listing for Adobe Reader. I again went to the website and downloaded and installed the Reader. I received the same message that a newer version is already installed and that Reader did not install successfully. I have tried downloading it using Mozilla Firefox, Chrome and Internet Explorer and get the same outcome. With each step I restart the computer. These are the same steps stated in answer to similar questions in the forums. Any other Ideas?
Copy link to clipboard
Copied
I downloaded and tried to install it again. Now there are folders for Adobe Reader, but no program listed and none of the folders contain a means to open the program. I ran the cleaner program which gives me a message that it cannot find Adobe Reader files. I ran it anyway. The Adobe Acrobat Reader folders still show. My work is at a standstill with most of my documents in PDF format. I have deadlines looming and need help fast.