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I tryed to install DNG Converter on 2 machines, and here are the two unsuccesful results.
It seams to relate to the KERNEL or VCRUNTIME.
du journal :Application Source : Application Error Date : 2018-03-17 16:10:50 ID de l’événement :1000 Catégorie de la tâche :(100) Niveau : ErreNom ur Mots clés : Classique Utilisateur : N/A Ordinateur : PORT3-AP Description : Nom de l’application défaillante : Adobe DNG Converter.exe, version : 10.2.0.894, horodatage : 0x5a69a179 Nom du module défaillant : KERNELBASE.dll, version : 10.0.16299.309, horodatage : 0x90a96867 Code d’exception : 0xc06d007e Décalage du défaut : 0x0000000000014008 ID processus défaillant : 0x119c Heure de démarrage de l’application défaillante : 0x01d3be2c0b8ab469 Chemin de l’application défaillante : C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe Chemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dll Code de rapport : 2761190e-307d-4e2a-baf2-de539c0cd67d Nom complet de l’ensemble défaillant : ID de l’application relative à l’ensemble défaillant : XML de l’événement : <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-03-17T20:10:50.972468700Z" /> <EventRecordID>7527</EventRecordID> <Channel>Application</Channel> <Computer>PORT3-AP</Computer> <Security /> </System> <EventData> <Data>Adobe DNG Converter.exe</Data> <Data>10.2.0.894</Data> <Data>5a69a179</Data> <Data>KERNELBASE.dll</Data> <Data>10.0.16299.309</Data> <Data>90a96867</Data> <Data>c06d007e</Data> <Data>0000000000014008</Data> <Data>119c</Data> <Data>01d3be2c0b8ab469</Data> <Data>C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe</Data> <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> <Data>2761190e-307d-4e2a-baf2-de539c0cd67d</Data> <Data> </Data> <Data> </Data> </EventData> </Event> |
How can I fix that?
Regards,
Antoine
Hi
Try downloading and installing Microsoft Visual C++ Redistributable for Visual Studio 2017
https://support.microsoft.com/en-ie/help/2977003/the-latest-supported-visual-c-downloads
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Hi
Try downloading and installing Microsoft Visual C++ Redistributable for Visual Studio 2017
https://support.microsoft.com/en-ie/help/2977003/the-latest-supported-visual-c-downloads
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Thanks.
It fixed my problem. This tip should be included in the installation process instructions.
Antoine
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As GedTraynor mentioned download the Microsoft Visual C++ Redistributable for Visual Studio 2017. You may also refer this discussion: Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Commun...
Thanks,
Akash