Just to let you know that this is a user forum, and while there a few Adobe staff members floating about the forums, for the most part, your post is probably only going to be viewed by other users. Use the Feedback site if you wish to convey a message directly to Adobe
I'm guessing that you will be using this subsection of the site
We can request that a staff member get in touch with you if it helps? I'll do that now, so keep an eye on your email for a Private Message.
After reading your post again, I am wondering what country you are posting from, and if it is on a Creative Cloud list?
This list will answer that for you.
I can see no attempts of purchase under the Adobe ID that you have used.
Please make sure that the Country in the Adobe ID, billing detail & Adobe purchase store is same.