Copy link to clipboard
Copied
We are observing a strange behaviour in Adobe Acrobat Reader affecting multiple users.
users when open PDF files, they get "Cannot Find or Create the font 'JJISDE+ArialUnicodeMS'. Some Characters may not display or print correctly."
These files work fine on browsers or other pdf applications, but we need a fix for Adobe reader as this is a mass deployed application.
Copy link to clipboard
Copied
Exact Reader version?
Copy link to clipboard
Copied
Acrobat Reader DC
Copy link to clipboard
Copied
Exact version?
Copy link to clipboard
Copied
Version 2018.011.20038
Copy link to clipboard
Copied
Provide a sample file or we really cannot assist you. Also advise as to how the PDF file was created.
- Dov
Copy link to clipboard
Copied
i cant share the file because its a very sensitive file,we got it from one vendor,but the same file can open in other pdf reader.
Copy link to clipboard
Copied
Thanks for confirming the version. There were some important font issues, but all these known font bugs are fixed in 2018.011.20038.