We just installed Adobe Pro 2017 on a Windows 7 64 bit machine. We received the following error in the application logs after a crash.
Faulting application name: Acrobat.exe, version:
17.11.30079.5326, time stamp: 0x5a8eed62
Faulting module name: ntdll.dll, version: 6.1.7601.23915,
time stamp: 0x59b94a16
Exception code: 0xc0000005
Fault offset: 0x0002e43e
Faulting process id: 0x2b50
Faulting application start time: 0x01d3bfa845db6444
Faulting application path: C:\Program Files
Faulting module path: C:\windows\SysWOW64\ntdll.dll
Report Id: 8f55adb9-2b9b-11e8-b027-e4a471d091ba
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled
Exception Info: exception code c0000005, exception address
Anyone experiencing this type of problem?
Any work around or fixes?
We apologize for the inconvenience caused, as per the description above, Acrobat Pro 2017 is crashing on Windows 7 machine, Is that correct?
Please check for any pending updates of Windows from the control panel, download and install them, reboot the machine and launch Acrobat and see if this brings any difference.
If the issue persists, please use Acrobat cleaner tool to remove Acrobat from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine and install Acrobat Pro 2017 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
Let us know how it goes and share your findings.