1 Reply Latest reply on Mar 19, 2018 3:41 PM by AnandSri

    Adobe Acrobat 2017 Crashes with Event Log Applicaiton Error

    milton m6730786 Level 1

      We just installed Adobe Pro 2017 on a Windows 7 64 bit machine.   We received the following error in the application logs after a crash.

       

      Faulting application name: Acrobat.exe, version:
      17.11.30079.5326, time stamp: 0x5a8eed62

      Faulting module name: ntdll.dll, version: 6.1.7601.23915,
      time stamp: 0x59b94a16

      Exception code: 0xc0000005

      Fault offset: 0x0002e43e

      Faulting process id: 0x2b50

      Faulting application start time: 0x01d3bfa845db6444

      Faulting application path: C:\Program Files
      (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe

      Faulting module path: C:\windows\SysWOW64\ntdll.dll

      Report Id: 8f55adb9-2b9b-11e8-b027-e4a471d091ba

       

      Application: Acrobat.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled
      exception.

      Exception Info: exception code c0000005, exception address
      76EBE43E

      Stack:

       

      Anyone experiencing this type of problem?

       

      Any work around or fixes?