1 Reply Latest reply on May 2, 2018 4:42 PM by AnandSri

    Error: Could not get new comments. One or more files are missing on the server.

    RasarangSchool

      I have an ongoing shared review and this morning I suddenly go this error:

       

      Error: Could not get new comments. One or more files are missing on the server.

       

      I tried looking up online to troubleshoot, but was not successfull. Help anybody?

       

      I have a Mac and am using Acrobat Pro DC 2015

        • 1. Re: Error: Could not get new comments. One or more files are missing on the server.
          AnandSri Adobe Employee (Admin)

          Hello RasarangSchool,

           

          Sorry for the delayed response and inconvenience caused. As per the description above, you are getting an error message with the ongoing shared review "Could not get new comments. One or more files are missing on the server", Is that correct?

           

          Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

           

          Make sure that the URL of the server you entered for the storage of your comments. Especially, make sure there's trailing slash after your folder if necessary.

           

          Have you initiated the shared review using Acrobat Pro or Adobe Reader? What is the dot version of Acrobat/Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

           

          Have you tried initiating a new review and checked? If not, please try and see if the issue is reproducible?

          Let us know how it goes.

           

          Regards,

          Anand Sri.

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