1 2 Previous Next 54 Replies Latest reply on May 7, 2018 3:27 PM by mimh99703284

    Flash Builder Will Not Start

    MarsupialsDo Level 1

      So this happened today...

      Our company has multiple FB 4.6 Premium licenses (developers and QA).

       

      Our QA user called me into her office because FB would not start - clicking the icon resulted in a splash screen that quickly disappeared.  No log entries, and a hanging .lock file in the .metadata folder.  My first thought was that it was a classic corrupt workspace issue, so I followed all of those steps to no avail.

       

      Then another developer called me - he is having the same issue.  I tried starting up FB and lo and behold I am having the same problem as well.  In fact, the only one of us who is not experiencing this problem is the one developer who left FB open on his desktop over night.

       

      I am preparing to uninstall/reinstall in the hopes that will return a functional environment, but I am not especially optimistic at this point.

       

      The fact that this has hit all of us on the same day tells me that it is most likely some kind of license verification problem or other time bomb built into the product (I do not believe in coincidence).  Is anyone else experiencing this today?

       

      Thanks,

       

      Leighton

        • 1. Re: Flash Builder Will Not Start
          gregg10466230 Level 1

          Yes. This is happening to me also on multiple machines.

          • 2. Re: Flash Builder Will Not Start
            MarsupialsDo Level 1

            The uninstall/reinstall allowed FB to start exactly one time, and then it reverted back to the same behavior.  I guess I should have clarified the question by asking if you have found a way around/through this?

            • 3. Re: Flash Builder Will Not Start
              gregg10466230 Level 1

              No, Sorry. I have not found a fix/workaround.

               

              My response was more of just adding my voice to yours so we know that it is an Adobe problem... hoping that they will hear us. There are still people out here, trying to use this program.

              • 4. Re: Flash Builder Will Not Start
                MarsupialsDo Level 1

                If anyone from Adobe is listening, did a server that was being used for license validation get shut down?  During the reinstall process, after entering the license key and my Adobe ID, it told me that it was unable to register the product.

                • 5. Re: Flash Builder Will Not Start
                  DoubleDamo

                  Same issue here - I was working on a project yesterday and all was fine. but I get the exact same issue today - the splash screen shows and then disappears.

                   

                  Removing the metadata did nothing, it recreates, but still doesn't start up. Uninstalling and reinstalling allows the app to re-open, but the moment it is closed, the same problem reoccurs.

                   

                  I have checked if any Windows Updates were installed overnight and there were none, so at the moment development is at a standstill and I have wasted 6 hrs so far today trying to get this working again.

                   

                  ADOBE - please explain??

                  • 6. Re: Flash Builder Will Not Start
                    stephenc32772573

                    We have multiple licenses and have the same problem. So far it it has only effected our windows 10 machines. Two windows 7 machines are still working. Also we had an upgrade license to 4.7 which we have just installed and it appears to work even after we rebooted that machine. The issue is 4.7 does not have a screen painter so it is really only for maintenance.

                     

                    ADOBE WHAT IS GOING ON !!!!

                    • 7. Re: Flash Builder Will Not Start
                      richardf36058590

                      Yes, Happened here in Sydney, Australia. All PCs with Windows 7 running the Flash Builder 4.6 for years stopped working today. Must be some malicious time bomb attacked the Application. So frustrating. ADOBE, SAY SOMTHING PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

                      • 8. Re: Flash Builder Will Not Start
                        alexy21205737

                        We have exactly the same issue happening on multiple PCs today

                        • 9. Re: Flash Builder Will Not Start
                          aarong10154447

                          We are seeing the same issue as well.  Anyone please post a workaround if you find it. 

                          • 10. Re: Flash Builder Will Not Start
                            povor Level 1

                            Hi,

                            My name is Josh, I work with Leighton.

                            Used phone number 1-800-833-6687. Just pick any options to get to live person.

                            After long bouncing got to Adobe supervisor. Opened a ticket.

                            Threaten them with all I could, lawsuit, hell on earth, the Russian president.

                            I recommend you all do the same

                             

                             

                            • 11. Re: Flash Builder Will Not Start
                              shannonb35736674

                              We have multiple Win 10 machines with described failure. I reinstalled Flash Builder and am running a 60 trial version, but have not allowed the PC to shut off, only sleep.

                               

                              Fiery rhetoric: Adobe, this is an unethical way to treat customers.

                              • 12. Re: Flash Builder Will Not Start
                                MarsupialsDo Level 1

                                Josh has come up with a potential workaround:

                                1) Back up your .metadata folder

                                2) Uninstall FB

                                3) Re-install FB (DO NOT START IT!)

                                4) Using whatever firewall you have, block FB from accessing the internet (incoming and outgoing)

                                5) Restore your .metadata

                                6) Start FB

                                 

                                I'm not sure if this is a permanent fix or will only work until the trial period expires.

                                1 person found this helpful
                                • 13. Re: Flash Builder Will Not Start
                                  povor Level 1

                                  OK Guys, Josh here again to save your melting brains. I FOUND THE SOLUTION!!!!!!!!!!!!!!!!!

                                  For those of you who already opened FB and got the crush - you'll have to uninstall it.

                                  Install fresh one with a key as usual.

                                  BUT - DO NOT OPEN IT.

                                  Go to your Firewall and block FlashBuilder from the internet.

                                  TA DAAA

                                  1 person found this helpful
                                  • 14. Re: Flash Builder Will Not Start
                                    povor Level 1

                                    Guys, don't do .metadata thing. When you crashed it deleted workspaces.xml

                                    You will have to setup everything from scratch.

                                    Unless you had a backup which you haven't crashed yet

                                    • 15. Re: Flash Builder Will Not Start
                                      DoubleDamo Level 1

                                      I have tried the suggestions and noticed during the reinstall that there were three firewall entries added by the installation, which I changed to block also before opening FlashBuilder.

                                       

                                      Once again it opens the first time and then it ceases to open.

                                       

                                      I am unsure whether my Creative Could subscription/installation may be a contributing factor as to why this isn't working for me?

                                       

                                      ADOBE - WHY????????????????????????????? We are on an Adobe forum and NOT ONE Adobe representative has responded to this.

                                       

                                      I have one major application that I am unable to migrate away from FlashBuilder and therefore MUST continue to support through FlashBuilder, I am sure you are not going to send me any money for the time I am wasting to remove and reinstall YOUR application, which I legally purchased, just so I can run another day of support for my clients - this is ridiculous.

                                      • 16. Re: Flash Builder Will Not Start
                                        giuly10

                                        I have the same problem in multiple machines

                                        i need your help please

                                        • 17. Re: Flash Builder Will Not Start
                                          povor Level 1

                                          DoubleDamo - When you uninstall busted one, did you select to delete preferences?

                                          • 18. Re: Flash Builder Will Not Start
                                            povor Level 1

                                            Ok here are the final instructions. Did on 6 different machines. worked every time.

                                             

                                            1) Uninstall FB - check Remove preferences

                                            2) Install FB full version, use your key (DO NOT START IT!)

                                            4) Using whatever firewall you have, block "flashbuilder" from accessing the internet (incoming and outgoing)

                                            5) Start FB 

                                            1 person found this helpful
                                            • 19. Re: Flash Builder Will Not Start
                                              DoubleDamo Level 1

                                              Povor - yes I did, but it still doesn't work for me.

                                              • 20. Re: Flash Builder Will Not Start
                                                ne123

                                                I had the same problem launching Flash builder.  I uninstalled, but not able to install.  I am trying to install 4.6.  It does take my license, but right about 1% into the install it fails with:

                                                "The Setup encountered an error(-1) during install. Please restart the machine and try again."

                                                 

                                                A restart does not help. 

                                                 

                                                Any suggestions?

                                                • 21. Re: Flash Builder Will Not Start
                                                  aarong10154447 Level 1

                                                  Does it make a difference if you right-click and run the installation as an administrator? 

                                                  • 22. Re: Flash Builder Will Not Start
                                                    maxoizs

                                                    First solution:

                                                    Install flash builder in the trial mode, which wont go for activation and it'll keep working fine.

                                                     

                                                    Second Solution:

                                                    Rollback windows updates, as our system administrator manage to test it and found out that windows update is blocking Flash Builder from working/Contacting the online server

                                                     

                                                    Third Solution

                                                    Move to Flash 4.7 it's fine so far.

                                                    • 23. Re: Flash Builder Will Not Start
                                                      karis1212

                                                      Same issue here. Flash Builder 4.5 on Windows 10.

                                                      I can't run it in trial mode for work.

                                                       

                                                      Adobe please address this, I can't work without FB right now.

                                                      • 24. Re: Flash Builder Will Not Start
                                                        ne123 Level 1

                                                        Which Windows update is preventing Flash Builder from loading?   My last windows update was on Feb. 22 and I was able to run Flash Builder until last week (it started failing on March 22). 

                                                         

                                                        Won't the trial version expire after 30 days?

                                                        • 25. Re: Flash Builder Will Not Start
                                                          toddh87532116 Level 1

                                                          I tried going back through restore points with no success.

                                                          The only thing that worked for me was Povor's suggestion to remove, re-install and block with Firewall.

                                                          Which is a pain using Team-SVN because you have to disable the blocking rule everytime you check in or out.

                                                          • 26. Re: Flash Builder Will Not Start
                                                            maxoizs Level 1

                                                            Sorry please ignore my second solution,our SA reported that it didn't work after trial it on VM

                                                            Second Solution:

                                                            Rollback windows updates, as our system administrator manage to test it and found out that windows update is blocking Flash Builder from working/Contacting the online server

                                                            • 27. Re: Flash Builder Will Not Start
                                                              MarsupialsDo Level 1

                                                              I ran a packet sniff with WireShark during an attempt at re-installing FB 4.6 Premium with the following results:

                                                              Basically, it's trying to phone home to Adobe with the activation information but isn't getting an answer.  I have a ticket with Adobe and am awaiting a response.

                                                              3 people found this helpful
                                                              • 28. Re: Flash Builder Will Not Start
                                                                AdsysGreg Level 1

                                                                I've got the same problem.

                                                                 

                                                                I Just spent almost an hour on the phone with Adobe support, and a support engineer was able to replicate this issue on multiple machines. He said it will be escalated and investigated, and gave me a case number. I *should* hear back within 2 business days.

                                                                 

                                                                I'll post an update if and when I get one.

                                                                3 people found this helpful
                                                                • 29. Re: Flash Builder Will Not Start
                                                                  MarsupialsDo Level 1

                                                                  I have been checking for updates to my ticket (created 3/26 after 3+ hours on hold and nearly an hour with a rep) daily.  Despite repeated requests for a status, the only reply I have had so far has been a request for my contact information (which I had verified when the ticket was opened).

                                                                  • 30. Re: Flash Builder Will Not Start
                                                                    nundyamreetaa48093950

                                                                    Can you give the adobe support contact number, I am trying to raise a ticket to the support centre but don't see an option to select Adobe Flash builder 4.6

                                                                    • 31. Re: Flash Builder Will Not Start
                                                                      AdsysGreg Level 1

                                                                      The number I called was 800-833-6687, but I can't remember exactly which options I selected. The first person I spoke with directed me to the forums where I could get my problem resolved. I said that that was not ok, and asked to speak with a supervisor.

                                                                       

                                                                      I was transferred to another department where I stated that I was having trouble running Flash Builder 4.6, and was connected with the support engineer who went through the basics: "what error message are you receiving?" ("none, it fails silently"); "have you uninstalled and reinstalled" ("yes, it says the product can't be registered at this time"); etc...

                                                                       

                                                                      He confirmed my Adobe account and Flash Builder product key, and tried installing/running it himself and confirmed the issue.

                                                                      1 person found this helpful
                                                                      • 32. Re: Flash Builder Will Not Start
                                                                        ne123 Level 1

                                                                        I have started a chat session (case number: ADB-1571977-P9K9) using this link:

                                                                        https://helpx.adobe.com/contact/support.html#issue-anchor

                                                                         

                                                                        Of course, I am still waiting for someone to respond.   I wonder what it takes to get someone's attention at Adobe.

                                                                        • 33. Re: Flash Builder Will Not Start
                                                                          deepakp28321203

                                                                          This alternative solution works for me. We can use this till ADOBE fix the issue.

                                                                          • 34. Re: Flash Builder Will Not Start
                                                                            FLTech Level 1

                                                                            Another option is to block the activation server connection via your local computer HOST file.  C:\Windows\System32\drivers\etc\hosts

                                                                             

                                                                            127.0.0.1   activate.adobe.com

                                                                            6 people found this helpful
                                                                            • 35. Re: Flash Builder Will Not Start
                                                                              AKEric Level 1

                                                                              Thank you FLTech. This worked for me.

                                                                               

                                                                              Spent 2 hours on the phone with Adobe support attempting a pretty invasive removal of the anything Adobe on my machine and trying a clean install. Fail. He was able to replicate the issue on his end. Emailed me back the next day with his solution:

                                                                               

                                                                              This is in regards to the latest conversation you had with Adobe.

                                                                              I have checked the issue you are facing. I apologize Adobe Flash builder 4.6 is End of the life product

                                                                              also End of support product.

                                                                              However if you have Creative cloud subscription then you  can use Flash builder premium 4.7 and if you are facing any issue

                                                                              in installing or launching we can help you with that even that is also an End of Life product.

                                                                               

                                                                              Regards,

                                                                              Vivek Choudhary

                                                                              Web support Team

                                                                              Adobe

                                                                               

                                                                              I'm not handing over more money for what was supposed to be a perpetual license.

                                                                              • 36. Re: Flash Builder Will Not Start
                                                                                pallavib

                                                                                Called up Adobe only to hear that FB 4.6 has reached the end of life and only has forum based support now. Though they were pretty helpful on the call but I felt they were constantly encouraging me to rely on forums to look for an answer.

                                                                                One of the reps helped me with the metadata as well as the firewall trick but was unsuccessful.

                                                                                Surprisingly, what works for me is a different license key (which we had bought initially) other than what I had been using all this time. Strange!

                                                                                I will try to find out more on this and post if I have something substantial to share.

                                                                                • 37. Re: Flash Builder Will Not Start
                                                                                  AdsysGreg Level 1

                                                                                  I actually received a phone call response from an Adobe Customer Service rep. He stated that Flash Builder is end of life, and would receive no further support, updates, etc. He stated that there was a forum thread that suggested that I set my firewall to prohibit Flash Builder from communicating with the internet in order to run properly (basically, saying that this thread was the answer).

                                                                                   

                                                                                  I told him that it was completely unacceptable that Adobe would remotely kill the software that I purchased, and that I would not be purchasing Adobe products in the future.

                                                                                   

                                                                                  So, folks, we have only each other to rely on for assistance with this product. My profound thanks goes out to Josh, Povor, Marsupials, and FLTech for your work on this problem.

                                                                                  • 38. Re: Flash Builder Will Not Start
                                                                                    stephenc32772573 Level 1

                                                                                    Changing the host file solved our problem so for windows 10 this does work

                                                                                    • 39. Re: Flash Builder Will Not Start
                                                                                      stephenc32772573 Level 1

                                                                                      Hi All we followed the advice from FTech and it worked beautifully see below

                                                                                       

                                                                                      Another option is to block the activation server connection via your local computer HOST file.  C:\Windows\System32\drivers\etc\hosts

                                                                                       

                                                                                      127.0.0.1   activate.adobe.com

                                                                                       

                                                                                      Also we had 2 windows 7 machines running Builder 4.0.1 and SDK 4.6  and they have not been effected by this error. As well we had a 4.7 license and installed that it it works fine but it does not have a screen painter.

                                                                                       

                                                                                      We are moving to HTML5, CSS3 and a framework  based on JQuery. In the  years since we started down the flex path things have moved on.  But certainly Adobe has not.

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