1 Reply Latest reply on Mar 23, 2018 1:13 AM by twaritar3263062 Branched from an earlier discussion. Branched to a new discussion.

    Re: Unable to cancel my Adobe Stock subscription

    kevinf59843496

      Hello,

       

      I tried to call multiple times, sent chats, and emails. I tried the free trial and then it began to charge me. I realized that and began calling back in December. I do NOT want a subscription! I do NOT want to be charged for another month. I would like someone to answer the phone or respond to my request to cancel.

        • 1. Re: Unable to cancel my Adobe Stock subscription
          twaritar3263062 Adobe Employee

          Branching to a new discussion,

           

          Hi Kevin,

           

          Sorry to hear that you are facing troubles with Stock services.

          I just checked your account details and noticed that you signed in for Adobe Stock 10 images per month (one-year plan) on 20 Dec 2016. When you subscribe to the promo offer for the first month free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month and if  one cancels the service after the 14th day after the beginning of the second month’s billing cycle, he will be charged 50% of your remaining contract obligation.

          For more information, you may also refer to Legal subscription terms | Adobe

           

          You may refer to the help document in order to cancel your Stock subscription Cancel your Adobe Stock membership

          Additionally, I would request you to download your remaining assets prior to cancelling your subscription since any unused licenses are forfeited upon the cancellation. The downloaded assets always remain in the license history.

           

          Also, as you mentioned above that you are unable to contact our support team, please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link

           

          If you still face difficulties, feel free to update this thread so that we can further assist you.

           

          Regards

          Twarita

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