7 Replies Latest reply on May 13, 2018 10:50 PM by WobertC

    Desktop Lightroom CC won't allow sign in to sync with LR mobile app

    emilyh33014544

      Hi,

       

      My Lightroom classic desktop app installed on Mac will not allow me to sign in to sync with lightroom mobile. The sign in window pops up to sync with mobile, accepts user and password and then it just either closes or requests a sign in again. I read that having multiple DNS configurations may affect this but I only have one. Any help appreciated, thanks!

        • 1. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
          Akash Sharma Adobe Employee

          Hi emilyh,

           

          Could you please provide your Help>>System info report from Lightroom? We'll check the exact version of Lightroom Classic installed on your computer and suggest next steps.

           

          Thanks,

          Akash

          • 2. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
            taymanphotography

            Hi I'm having an issue with my Lightroom Program on my laptop. Lightroom 5.7.1.

            I cannot get it to sign in so I can sync with lightroom mobile. It comes up with the sign in box. I enter my details then nothing. 

            • 3. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
              WobertC Adobe Community Professional

              When Akash replies, you will get the same question-

              "Could you please provide your Help>>System info report from Lightroom? We'll check the exact version of Lightroom (Classic) installed on your computer and suggest next steps."

               

              Lightroom Mobile is not available for Lr v5.7.1 unless you have a Creative Cloud Subscription.

              If you do subscribe, why are you not upgrading to Lr-Classic-CC v7.3.1?

              1 person found this helpful
              • 4. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
                taymanphotography Level 1

                I do subscribe. I have the photography package giving me lightroom and photoshop.

                 

                The reason I have 5.7.1 right now is my original laptop died a few months back so I'm using a spare that unfortunately is a little dated (my original laptop was win 10. This back up is win 7)

                • 5. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
                  WobertC Adobe Community Professional

                  And what does the System Info show in v5.71-

                  License: = Creative Cloud, or Perpetual ?

                   

                  Edit: And have you signed in with the Adobe CC Desktop App?

                  • 6. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
                    taymanphotography Level 1

                    Lightroom version: 5.7.1 [994254]

                     

                     

                    License type: Creative Cloud

                     

                     

                    Operating system: Windows 7 Home Premium Edition

                     

                     

                    Version: 6.1 [7601]

                     

                     

                    Application architecture: x86

                     

                     

                    System architecture: x86

                     

                     

                    Logical processor count: 1

                     

                     

                    Processor speed: 1.9 GHz

                     

                     

                    Built-in memory: 1916.0 MB

                     

                     

                    Real memory available to Lightroom: 716.8 MB

                     

                     

                    Real memory used by Lightroom: 159.5 MB (22.2%)

                     

                     

                    Virtual memory used by Lightroom: 128.3 MB

                     

                     

                    Memory cache size: 0.0 MB

                     

                     

                    Maximum thread count used by Camera Raw: 1

                     

                     

                    System DPI setting: 96 DPI

                     

                     

                    Desktop composition enabled: Yes

                     

                     

                    Displays: 1) 1280x800

                     

                     

                     

                     

                     

                     

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1

                     

                     

                    Library Path: C:\Users\User\Pictures\Lightroom\Lightroom 5 Catalog.lrcat

                     

                     

                    Settings Folder: C:\Users\User\AppData\Roaming\Adobe\Lightroom

                     

                     

                     

                     

                     

                     

                    Installed Plugins:

                     

                     

                    1) Behance

                     

                     

                    2) Canon Tether Plugin

                     

                     

                    3) Facebook

                     

                     

                    4) Flickr

                     

                     

                    5) Leica Tether Plugin

                     

                     

                    6) Nikon Tether Plugin

                     

                     

                     

                     

                     

                     

                    Config.lua flags: None

                     

                     

                     

                     

                     

                     

                    Adapter #1: Vendor : 8086

                     

                     

                    Device : 2a42

                     

                     

                    Subsystem : ff671179

                     

                     

                    Revision : 7

                     

                     

                    Video Memory : 128

                     

                     

                    AudioDeviceIOBlockSize: 1024

                     

                     

                    AudioDeviceName: Speakers (High Definition Audio Device)

                     

                     

                    AudioDeviceNumberOfChannels: 2

                     

                     

                    AudioDeviceSampleRate: 44100

                     

                     

                    Build: 6.0x552

                     

                     

                    CardID: 10818

                     

                     

                    Direct2DEnabled: false

                     

                     

                    GPUDevice: D3D

                     

                     

                    MaxTexture2DSize: 8192

                     

                     

                    OGLEnabled: true

                     

                     

                    Renderer: Mobile Intel(R) 4 Series Express Chipset Family

                     

                     

                    ShaderModel: 10.0

                     

                     

                    Vendor: Intel

                     

                     

                    VendorID: 32902

                     

                     

                    Version: 8086:2a42:ff671179:0007

                    • 7. Re: Desktop Lightroom CC won't allow sign in to sync with LR mobile app
                      WobertC Adobe Community Professional

                      OK, so Adobe must have changed their policies sometime in the past, and my brief research indicates that no versions of LR-5 can have Mobile Sync. Version-6 and later updates are the minimum required.

                      And also to consider- you can only sync one catalog with one CC subscription, and that would be the Catalog on the laptop that 'died'.

                      I believe you will only be able to access the previously synced files by a browser opened at -

                      https://lightroom.adobe.com/

                       

                      Quote from another forum thread-

                      Ok Adobe help desk just confirmed that Lightroom 5 will not connect to Lightroom mobile. Only Lightroom 6 (cc). Thank you all for your advice!