Could you please provide your Help>>System info report from Lightroom? We'll check the exact version of Lightroom Classic installed on your computer and suggest next steps.
Hi I'm having an issue with my Lightroom Program on my laptop. Lightroom 5.7.1.
I cannot get it to sign in so I can sync with lightroom mobile. It comes up with the sign in box. I enter my details then nothing.
1 person found this helpful
When Akash replies, you will get the same question-
"Could you please provide your Help>>System info report from Lightroom? We'll check the exact version of Lightroom (Classic) installed on your computer and suggest next steps."
Lightroom Mobile is not available for Lr v5.7.1 unless you have a Creative Cloud Subscription.
If you do subscribe, why are you not upgrading to Lr-Classic-CC v7.3.1?
I do subscribe. I have the photography package giving me lightroom and photoshop.
The reason I have 5.7.1 right now is my original laptop died a few months back so I'm using a spare that unfortunately is a little dated (my original laptop was win 10. This back up is win 7)
And what does the System Info show in v5.71-
License: = Creative Cloud, or Perpetual ?
Edit: And have you signed in with the Adobe CC Desktop App?
Lightroom version: 5.7.1 
License type: Creative Cloud
Operating system: Windows 7 Home Premium Edition
Version: 6.1 
Application architecture: x86
System architecture: x86
Logical processor count: 1
Processor speed: 1.9 GHz
Built-in memory: 1916.0 MB
Real memory available to Lightroom: 716.8 MB
Real memory used by Lightroom: 159.5 MB (22.2%)
Virtual memory used by Lightroom: 128.3 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 1
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1280x800
Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1
Library Path: C:\Users\User\Pictures\Lightroom\Lightroom 5 Catalog.lrcat
Settings Folder: C:\Users\User\AppData\Roaming\Adobe\Lightroom
2) Canon Tether Plugin
5) Leica Tether Plugin
6) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 8086
Device : 2a42
Subsystem : ff671179
Revision : 7
Video Memory : 128
AudioDeviceName: Speakers (High Definition Audio Device)
Renderer: Mobile Intel(R) 4 Series Express Chipset Family
OK, so Adobe must have changed their policies sometime in the past, and my brief research indicates that no versions of LR-5 can have Mobile Sync. Version-6 and later updates are the minimum required.
And also to consider- you can only sync one catalog with one CC subscription, and that would be the Catalog on the laptop that 'died'.
I believe you will only be able to access the previously synced files by a browser opened at -
Quote from another forum thread-
Ok Adobe help desk just confirmed that Lightroom 5 will not connect to Lightroom mobile. Only Lightroom 6 (cc). Thank you all for your advice!