17 Replies Latest reply on Mar 26, 2018 8:56 AM by laurag52881001

    Plantage Photoshop CC 2018

    laurag52881001

      Bonjour,

       

      Cela fait plusieurs semaines que j'essai de démarrer simplement Photoshop CC 2018 et le logiciel se bloque m'affichant cette fenêtre . Après plusieurs  réinstallations, redémarrage etc... j'essai de contacter Adobe mais impossible je ne trouve pas leur numéro ou même mon problème pour communiquer par Tchat...

      Est-ce que quelqu'un connaît ce problème et pourrai m'aider svp ? C'est très urgent...

      rapport_dincident.PNG

        • 1. Re: Plantage Photoshop CC 2018
          Ged Traynor Adobe Community Professional

          Take a look in Windows Event Viewer and see if there's any errors relating to Photoshop.exe

           

          Open Event Viewer by going to the run command and typing eventvwr

           

          Click on Application and then Filter Current log

           

          Event Log1.jpg

           

          Put a check mark in Error and click OK, post any error that you find in this thread

           

          Event Log2.jpg

          2 people found this helpful
          • 2. Re: Plantage Photoshop CC 2018
            laurag52881001 Level 1

            Je l'ai fait et il y a marqué que j'ai beaucoup d'erreurs, mais après qu'est-ce que je fais ? C'est un outils que je ne connais pas du tout..

            Merci de m'aider.

            • 3. Re: Plantage Photoshop CC 2018
              Ged Traynor Adobe Community Professional

              You'll need to click on each Application Error until you find one that's specific to Photoshop.exe

              You should see something like this, except the "Faulting application name" should be "Photoshop.exe"

              Copy and paste the info highlighted in red into this thread

               

              Untitled10.jpg

              1 person found this helpful
              • 4. Re: Plantage Photoshop CC 2018
                laurag52881001 Level 1

                C'est ça ?

                 

                Nom de l’application défaillante Adobe Spaces Helper.exe, version : 0.0.0.0, horodatage : 0x58fefe7b

                Nom du module défaillant : libcef.dll, version : 3.2924.1537.0, horodatage : 0x584a4ed5

                Code d’exception : 0xc0000005

                Décalage d’erreur : 0x000000000018b0a6

                ID du processus défaillant : 0x2648

                Heure de début de l’application défaillante : 0x01d343337d8c920f

                Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

                Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

                ID de rapport : b4de7686-85d9-463f-9f15-955f4e265661

                Nom complet du package défaillant :

                ID de l’application relative au package défaillant :

                • 5. Re: Plantage Photoshop CC 2018
                  Ged Traynor Adobe Community Professional

                  In the title you mentioned Photoshop CC2018 yet that error relates to Photoshop CC2017

                   

                  Take a look at this thread

                  Photoshop 2017 -  Adobe Spaces Helper.exe Error

                  and here

                  Photoshop crashing due to libcef.dll

                  1 person found this helpful
                  • 6. Re: Plantage Photoshop CC 2018
                    laurag52881001 Level 1

                    Oui j'ai la version 19.1.2 de Photoshop CC 2018.

                    • 7. Re: Plantage Photoshop CC 2018
                      laurag52881001 Level 1

                      Voici le rapport d'incident qu'il m'affiche quand je démarre Photoshop :

                       

                       

                      <?xml version="1.0"?>
                      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
                      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.2" build="20180302.r.277">
                      <time year="2018" month="3" day="26" hour="14" minute="55" second="13"/>
                      <user guid="a5fd0aff-48af-4604-b4a7-415292bee7e9"/>
                      <system platform="Windows 10 Pro" osversion="10.0" osbuild="15063" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="16248" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz"/>
                      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFE4DA265A0">
                      <backtrace crashedThread="0">
                      <thread index="0">
                      <stackStatement index="0" address="0x00007FFE4DA265A0" symbolname="EntryFM"/>
                      <stackStatement index="1" address="0x00007FFECAA01EF7" symbolname="seh_filter_exe"/>
                      <stackStatement index="2" address="0x00007FF74BA85D1D" symbolname="deepcut::PostProc"/>
                      <stackStatement index="3" address="0x00007FFEB36FC720" symbolname="_C_specific_handler"/>
                      <stackStatement index="4" address="0x00007FFECDCDA07D" symbolname="_chkstk"/>
                      <stackStatement index="5" address="0x00007FFECDC49C58" symbolname="RtlLookupFunctionEntry"/>
                      <stackStatement index="6" address="0x00007FFECDCD90FE" symbolname="KiUserExceptionDispatcher"/>
                      <stackStatement index="7" address="0x00007FFE8AA67127" symbolname="DisableSubmitThread"/>
                      <stackStatement index="8" address="0x00007FFE8AA5FD25" symbolname="DisableSubmitThread"/>
                      <stackStatement index="9" address="0x00007FFE8AA5E395" symbolname="XopOpenLinkedAdapter"/>
                      <stackStatement index="10" address="0x00007FFE8AA57CAE" symbolname="SetThunkProxyBypassMode"/>
                      <stackStatement index="11" address="0x00000000640F0274" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="12" address="0x00000000640D19F9" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="13" address="0x0000000064F16E02" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="14" address="0x0000000064ED10E6" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="15" address="0x00000000641CED5D" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="16" address="0x0000000064D3C381" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="17" address="0x0000000064D3C558" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="18" address="0x0000000064D3BF78" symbolname="DrvPresentBuffers"/>
                      <stackStatement index="19" address="0x000000006409F96D" symbolname="getEGLInterface"/>
                      <stackStatement index="20" address="0x00000000640A13B7" symbolname="DrvDescribePixelFormat"/>
                      <stackStatement index="21" address="0x00007FFEA5CF8722" symbolname="DrvDescribePixelFormat"/>
                      <stackStatement index="22" address="0x00007FFEAD92A4A6" symbolname="wglDescribePixelFormat"/>
                      <stackStatement index="23" address="0x00007FFEAD929815" symbolname="wglChoosePixelFormat"/>
                      <stackStatement index="24" address="0x00007FFECAD5E619" symbolname="ChoosePixelFormat"/>
                      <stackStatement index="25" address="0x00007FFE45DF9851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>
                      <stackStatement index="26" address="0x00007FFE45DFA172" symbolname="AIF::OGL::Context::setupRenderingContext"/>
                      <stackStatement index="27" address="0x00007FFE45DFA7E2" symbolname="AIF::OGL::Context::initialize"/>
                      <stackStatement index="28" address="0x00007FFE45DF649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>
                      <stackStatement index="29" address="0x00007FF749458268" symbolname="unknown"/>
                      <stackStatement index="30" address="0x00007FF749458D9D" symbolname="unknown"/>
                      <stackStatement index="31" address="0x00007FF749440047" symbolname="unknown"/>
                      <stackStatement index="32" address="0x00007FF74B250490" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="33" address="0x00007FF74AE83697" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="34" address="0x00007FF74AE8380A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="35" address="0x00007FF74A9842FA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="36" address="0x00007FF74A9842B2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="37" address="0x00007FF74A968D76" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="38" address="0x00007FF74A974A79" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="39" address="0x00007FF74A8B0D50" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="40" address="0x00007FF74B17BB56" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="41" address="0x00007FF74B1765CE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="42" address="0x00007FF74B241BD9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="43" address="0x00007FF74A8B2BB9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="44" address="0x00007FF749B59042" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="45" address="0x00007FF74B21F4A8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>
                      <stackStatement index="46" address="0x00007FF74B82A327" symbolname="deepcut::PostProc"/>
                      <stackStatement index="47" address="0x00007FFECDA82774" symbolname="BaseThreadInitThunk"/>
                      <stackStatement index="48" address="0x00007FFECDCA0D51" symbolname="RtlUserThreadStart"/>
                      </thread>
                      </backtrace>
                      <registerSet>
                      <register name="RAX" value="0x00007FFE4DA265A0"/>
                      <register name="RBX" value="0x0000000000000000"/>
                      <register name="RCX" value="0x000000000000000B"/>
                      <register name="RDX" value="0x000001FE0DB3FAA0"/>
                      <register name="RSI" value="0x0000000000000000"/>
                      <register name="RDI" value="0x000001FE079E1400"/>
                      <register name="RSP" value="0x000000786B6FB128"/>
                      <register name="RBP" value="0x000000786B6FB1C0"/>
                      <register name="RIP" value="0x00007FFE4DA265A0"/>
                      <register name="EFL" value="0x0000000000010246"/>
                      <register name="LastExceptionToRip" value="0x0000000000000000"/>
                      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
                      </registerSet>

                      <binaryImageSet>
                      <binaryImage start="0x00007FF741D00000" end="0x00007FF74E64C000" path="adobe\Photoshop.exe"/>
                      <binaryImage start="0x00007FFECDC30000" end="0x00007FFECDE0B000" path="ntdll.dll"/>
                      <binaryImage start="0x00007FFECDA70000" end="0x00007FFECDB1E000" path="kernel32.dll"/>
                      <binaryImage start="0x00007FFECAA90000" end="0x00007FFECACD9000" path="KERNELBASE.dll"/>
                      <binaryImage start="0x00007FFECB4B0000" end="0x00007FFECB51C000" path="ws2_32.dll"/>
                      <binaryImage start="0x00007FFECD180000" end="0x00007FFECD1D9000" path="sechost.dll"/>
                      <binaryImage start="0x00007FFECB190000" end="0x00007FFECB2B5000" path="rpcrt4.dll"/>
                      <binaryImage start="0x00007FFECA990000" end="0x00007FFECAA86000" path="ucrtbase.dll"/>
                      <binaryImage start="0x00007FFEC3280000" end="0x00007FFEC3415000" path="GdiPlus.dll"/>
                      <binaryImage start="0x00007FFECD9C0000" end="0x00007FFECDA5D000" path="msvcrt.dll"/>
                      <binaryImage start="0x00007FFECD200000" end="0x00007FFECD4F9000" path="combase.dll"/>
                      <binaryImage start="0x00007FFEAD8F0000" end="0x00007FFEADA11000" path="opengl32.dll"/>
                      <binaryImage start="0x00007FFEAAE20000" end="0x00007FFEAAEB3000" path="mscms.dll"/>
                      <binaryImage start="0x00007FFECA870000" end="0x00007FFECA8DA000" path="bcryptPrimitives.dll"/>
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                      <binaryImage start="0x00007FFEC3420000" end="0x00007FFEC34AA000" path="winspool.drv"/>
                      <binaryImage start="0x00007FFE63A00000" end="0x00007FFE63B2F000" path="adobe\AdbePM.dll"/>
                      <binaryImage start="0x00007FFE63910000" end="0x00007FFE639F6000" path="adobe\opencv_calib3d249.dll"/>
                      <binaryImage start="0x00007FFE82880000" end="0x00007FFE828C2000" path="adobe\CRClient.dll"/>
                      <binaryImage start="0x00007FFE52E70000" end="0x00007FFE530E2000" path="adobe\opencv_core249.dll"/>
                      <binaryImage start="0x00007FFE51110000" end="0x00007FFE513C2000" path="adobe\opencv_imgproc249.dll"/>
                      <binaryImage start="0x000000005B5F0000" end="0x000000005B72F000" path="adobe\icucnv40.dll"/>
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                      <binaryImage start="0x000001FE07B90000" end="0x000001FE088D7000" path="adobe\icudt40.dll"/>
                      <binaryImage start="0x00007FFECCDC0000" end="0x00007FFECCDED000" path="imm32.dll"/>
                      <binaryImage start="0x00007FFEC61F0000" end="0x00007FFEC61FA000" path="version.dll"/>
                      <binaryImage start="0x00007FFEC8670000" end="0x00007FFEC8705000" path="uxtheme.dll"/>
                      <binaryImage start="0x00007FFEC9AF0000" end="0x00007FFEC9B07000" path="cryptsp.dll"/>
                      <binaryImage start="0x00007FFEC9240000" end="0x00007FFEC9274000" path="rsaenh.dll"/>
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                      <binaryImage start="0x000001FE0C400000" end="0x000001FE0C6A4000" path="adobe\PSViews.dll"/>
                      <binaryImage start="0x000001FE0A2B0000" end="0x000001FE0A2B3000" path="adobe\PSArt.dll"/>
                      <binaryImage start="0x00007FFEC76A0000" end="0x00007FFEC7C44000" path="d2d1.dll"/>
                      <binaryImage start="0x00007FFEB75E0000" end="0x00007FFEB789F000" path="DWrite.dll"/>
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                      <binaryImage start="0x00007FFEAC4D0000" end="0x00007FFEAC517000" path="dataexchange.dll"/>
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                      <binaryImage start="0x00007FFEC55B0000" end="0x00007FFEC5883000" path="CoreUIComponents.dll"/>
                      <binaryImage start="0x00007FFEC7060000" end="0x00007FFEC7144000" path="CoreMessaging.dll"/>
                      <binaryImage start="0x00007FFEC6B80000" end="0x00007FFEC6CB9000" path="WinTypes.dll"/>
                      <binaryImage start="0x00007FFEC7FA0000" end="0x00007FFEC7FB5000" path="usermgrcli.dll"/>
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                      <binaryImage start="0x00007FFEC5AE0000" end="0x00007FFEC5C8C000" path="WindowsCodecs.dll"/>
                      <binaryImage start="0x00007FFE52DB0000" end="0x00007FFE52DCD000" path="adobe\FastCore.8bx"/>
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                      <binaryImage start="0x00007FFE4E530000" end="0x00007FFE4E568000" path="adobe\Plugin.dll"/>
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                      <binaryImage start="0x0000000180000000" end="0x0000000180027000" path="adobe\PSDX.8bi"/>
                      <binaryImage start="0x000000004FAD0000" end="0x00000000547EA000" path="adobe\Camera Raw.8bi"/>
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                      <binaryImage start="0x00007FFEC3E80000" end="0x00007FFEC4386000" path="Windows.StateRepository.dll"/>
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                      <binaryImage start="0x00007FFE9F710000" end="0x00007FFE9F7DA000" path="Windows.Storage.Search.dll"/>
                      <binaryImage start="0x00007FFEB22D0000" end="0x00007FFEB2314000" path="edputil.dll"/>
                      <binaryImage start="0x00007FFEA5CF0000" end="0x00007FFEA5D0F000" path="atig6pxx.dll"/>
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                      <binaryImage start="0x00007FFE8AA50000" end="0x00007FFE8AA83000" path="atig6txx.dll"/>
                      </binaryImageSet>
                      <dumpType>
                      Mini
                      </dumpType>
                      </crash>

                      </crashreport>

                      • 8. Re: Plantage Photoshop CC 2018
                        Ged Traynor Adobe Community Professional

                        Yes but the error log that you posted relates to Photoshop CC2017 not CC2018

                         

                        Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

                        Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces

                        1 person found this helpful
                        • 9. Re: Plantage Photoshop CC 2018
                          laurag52881001 Level 1

                          Oui comme je vous l'ai dit, il y a marqué beaucoup d'erreurs, j'ai du copier la mauvaise je ne sais pas..

                           

                          Voilà j'ai trouvé celle-là :

                           

                          Nom de l’application défaillante CRWindowsClientService.exe, version : 1.6.1.0, horodatage : 0x59b6762b

                          Nom du module défaillant : CRWindowsClientService.exe, version : 1.6.1.0, horodatage : 0x59b6762b

                          Code d’exception : 0xc0000005

                          Décalage d’erreur : 0x0000000000014c2b

                          ID du processus défaillant : 0xe88

                          Heure de début de l’application défaillante : 0x01d361d48c5874c4

                          Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe

                          Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2018\CRWindowsClientService.exe

                          ID de rapport : 818006a0-71df-4c4e-a4fb-72674a2cd3be

                          Nom complet du package défaillant :

                          ID de l’application relative au package défaillant :

                          • 10. Re: Plantage Photoshop CC 2018
                            Ged Traynor Adobe Community Professional

                            OK try this go to this location C:\Program Files\Adobe\Adobe Photoshop CC 2018 and find a file called CRWindowsClientService

                             

                            Right click on the file and select Properties then go to the Compatibility tab, but a check mark in Run this program as an administrator

                             

                            Untitled13.jpg

                            1 person found this helpful
                            • 11. Re: Plantage Photoshop CC 2018
                              laurag52881001 Level 1

                              J'ai fait ce que vous avez dit mais maintenant Photoshop reste bloqué sur l'image de chargement, il n'y a plus de messages d'erreurs mais rien ne fonctionne.. Je dois réinstaller l'application ou redémarrer l'ordinateur ?

                              • 12. Re: Plantage Photoshop CC 2018
                                Ged Traynor Adobe Community Professional

                                Try restarting your PC if that doesn't work try re-installing Photoshop using this method

                                Use the Creative Cloud Cleaner Tool to solve installation problems

                                1 person found this helpful
                                • 13. Re: Plantage Photoshop CC 2018
                                  Ged Traynor Adobe Community Professional

                                  You can also take look at this thread to see if any of the other suggestions work

                                  22.0.1: Crash Report Service Stopped Working

                                  1 person found this helpful
                                  • 14. Re: Plantage Photoshop CC 2018
                                    laurag52881001 Level 1

                                    J'ai fait tout ce que vous m'avais dit et rien ne fonctionne, Photoshop reste bloqué, je ne sais plus quoi faire.

                                    Il y a une autre solution ?

                                    • 15. Re: Plantage Photoshop CC 2018
                                      Ged Traynor Adobe Community Professional

                                      If you have tried uninstalling using the Adobe Cleaner Tool and it didn't work I'm all out of idea's, you could try contacting Adobe customer support

                                      Contact Customer Care

                                      1 person found this helpful
                                      • 16. Re: Plantage Photoshop CC 2018
                                        laurag52881001 Level 1

                                        Justement par ce biais je n'ai réussi à contacter personne, les choix me renvoi toujours sur le forum ou le tchat qui n'est pas disponible...

                                        • 17. Re: Plantage Photoshop CC 2018
                                          laurag52881001 Level 1

                                          Avez-vous un numéro de téléphone en France pour contacter le service dépannage ?