3 Replies Latest reply on Mar 28, 2018 5:15 PM by AnandSri

    Adobe Acrobat crashing when left open on editing document

    marks10239473

      I have a user which is having their Acrobat standard crash when they open a document for editing, and it stays that way for too long. When they come back to it after working on other things, it crashes with this error:

      Problem signature:

        Problem Event Name: BEX

      Application Name: Acrobat.exe

      Application Version: 15.6.30417.5399

      Application Timestamp: 5a8f8ede

      Fault Module Name: MSVCR120.dll

      Fault Module Version: 12.0.40660.0

      Fault Module Timestamp: 577e0f1e

      Exception Offset: 000a7646

      Exception Code: c0000409

      Exception Data: 00000007

        OS Version: 6.3.9600.2.0.0.16.7

      Locale ID: 3081

      Additional Information 1: 5a4b

        Additional Information 2: 5a4b7be4464e031e5d6b1e7648c1e55d

      Additional Information 3: c36d

      Additional Information 4: c36d4b8f18060ff0eedda2d4bafb51c3