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Premiere Element 2018 showing "We have detected an incompatible display driver." on startup. My display adapter is AMD Radeon HD 7500. Updated to the latest version of the driver and issue still persist. After investigating, it is clear that it is an issue with the GPUSniffer program of 2018. The reason being, I also have V11 version and it starts up ok. The V11 GPUSniffer works ok, however v18 GPUSniffer hangs (and in turn shows "incompatible display driver" message)
Here are the results of v11 GPUSniffer:
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C:\Program Files\Adobe\Adobe Premiere Elements 11>gpusniffer
Device: 00000000003247B8 has video RAM(MB): 1024
Vendor string: ATI Technologies Inc.
Renderer string: AMD Radeon HD 7500 Series
Version string: 3.0.13417 Compatibility Profile Context 15.301.1901.0
OpenGL version as determined by Extensionator...
OpenGL Version 3.0
Supports shaders!
Supports BGRA -> BGRA Shader
Supports VUYA Shader -> BGRA
Supports UYVY/YUYV ->BGRA Shader
Supports YUV 4:2:0 -> BGRA Shader
Device was not tested for CUDA support.
Completed shader test!
Internal return value: 7
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With this info, hope Adobe can look into this issue and release a fix!
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Did you try deleting the BadDrivers.txt file?
Reference: Display driver, video adapter issues | Adobe Premiere Elements
Another choice is to start a "chat" session with Adobe Support: Contact Customer Care
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It seems 2018 version do not create the BadDrivers.txt file, I did not see it in that folder. Or, GPUSniffer is not getting far enough to create that file.
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Hi,
Apologize for the inconvenience.
If older version of Premiere Elements works fine and GPUSniffer.exe freezes or give error while you try to run it, please follow the below suggestion:
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I did the uninstall of Premiere and VC++ packages. The issue still prevails and Premiere do not start. If you see my explanation above, a small tweak to the GPUSniffer program will fix it.
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Hi there,
I had same issue for Adobe Premiere Elements 2018
I deleted BadDriver.txt fril from C:\ProgramData\Adobe\Premiere Elements, to see the ProgramData folder you show the hidden files.
then i uninstalled the display driver and did not restarted the computer. then i opened the application it working.
I closed the application and reopened it worked and then i restarted the Laptop it is working fine.
Hope this helps you.