7 Replies Latest reply on Apr 16, 2018 9:52 AM by Craig Duddles

    Premiere Pro Crashing immediately after launch

    fiinale Level 1

      So, after I fixed my green screen problem came a new one: Premiere(and AfterFx) started crashing constantly within a minute of opening the program. The problem only started after I updated Premiere to latest version/rolled back my graphics driver to an older version yesterday, but reverting back to an older version of Premiere didn't fix it, instead crashing at soon as the program is booted. I've already uninstalled and reinstalled Premiere multiple times with to avail. AfterFX has the same issue too, although other Adobe apps like Photoshop are unaffected.

       

      When AfterFX crashes, this comes up(same thing for Premiere, just change of program name):

      help me.PNG

       

      And I'm not sure if this is relevant, but this is the crash log attached for the Premiere crashes:

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.2" clientVersion="1.6.2" applicationName="Premiere Pro" applicationVersion="12.0.1" build="69">

      <time year="2018" month="3" day="28" hour="19" minute="52" second="35"/>

      <user guid="fcd09b3f-19fd-4152-b5ce-7f1a7d606c15"/>

      <system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="16226" machine="Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2904 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFDD3707450">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FFDD3707450" symbolname="NvOptimusEnablementCuda"/>

      <stackStatement index="1" address="0x00007FFE2C0143C0" symbolname="GdiSetLastError"/>

      <stackStatement index="2" address="0x00007FFE2E6C76BF" symbolname="TpWaitForTimer"/>

      <stackStatement index="3" address="0x00007FFE2E6C7A71" symbolname="TpWaitForTimer"/>

      <stackStatement index="4" address="0x00007FFE2E6CB530" symbolname="RtlImageNtHeader"/>

      <stackStatement index="5" address="0x00007FFE2E6C6B79" symbolname="RtlSetThreadSubProcessTag"/>

      <stackStatement index="6" address="0x00007FFE2E6C4B90" symbolname="RtlSetThreadWorkOnBehalfTicket"/>

      <stackStatement index="7" address="0x00007FFE2C6B1FE4" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="8" address="0x00007FFE2E6FEFC1" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x00007FFDD3707450"/>

      <register name="RBX" value="0x000000001CA1A880"/>

      <register name="RCX" value="0x000000001BB3F980"/>

      <register name="RDX" value="0x000000001CA66C50"/>

      <register name="RSI" value="0x0000000000000001"/>

      <register name="RDI" value="0x0000000000000000"/>

      <register name="RSP" value="0x000000001BB3F958"/>

      <register name="RBP" value="0x0000000000000000"/>

      <register name="RIP" value="0x00007FFDD3707450"/>

      <register name="EFL" value="0x0000000000010202"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

       

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      <dumpType>

      Mini

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      </crashreport>

       

      I've tried basically all the solutions on the forums and none of them work. This is extremely frustrating as I use Premiere and Adobe projects frequently. Can anyone please help resolve this issue?