3 Replies Latest reply on Mar 29, 2018 12:13 PM by Sheena Kaul Branched from an earlier discussion.

    Re: Access to Images after Subscription Cancellation

    robe571940

      HI Sheena,

       

      I also have been stuck in a support "Loop" always ending back up at these forums.

       

      I have the exact same problem, transferred over from DPC and have in all fairness been using the service. However i have been ill and have not used it as much over the last 5 or 6 months and have 120 images available for download, which is equal to 10 months paid subscription.

       

      I have shut down my business so my payment method has expired, but want to continue building websites and, as such, wish to continue using the service.

       

      I am annoyed that i am now unable to access my 120 downloads, surely i have paid for these - thats the equivalent of 10 months Subscriptions (£239.00) - Please refund me or make the downloads available.

       

      Thanks,

       

      Rob.