1 Reply Latest reply on Mar 30, 2018 3:22 PM by AnandSri

    Adobe Acrobat DC Pro Freeze for several seconds / minutes.

    anne-laureb76628943

      Hello,

       

      since installing Adobe Acrobat DC pro, I have random " does not respond" notifications, these solve their selves in seconds/minutes.

       

      version installed = 18.011.20038

       

      computer info

      Hewlett-Packard / ProBook 650 G2

      intel Core i5-6200U 2.30GHz

      8 GB

      Windows 10 Pro build 10.0.16299

       

      it's realy random , but mostly when selecting "save as"

       

      done already

      • Please uninstall Acrobat DC Pro using the cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
      • Restart your computer.
      • Install Acrobat DC Pro using this link https://creative.adobe.com/products/acrobat & serialize it using your Adobe ID.
      • Open Reader's preferences and go to the "General" category. Uncheck the two "Show online storage..." options. This will not connect to Adobe's "Document Cloud" when you try to open a document.
      • Open Reader's preferences and go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have      recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no      longer being available).
      • Open Reader's preferences and go to the "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security".
        • 1. Re: Adobe Acrobat DC Pro Freeze for several seconds / minutes.
          AnandSri Adobe Employee (Admin)

          Hello Anne-laureb,

           

          We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC version 18.011.20038 is freezing when using Save As option, Is that correct?

           

          Try resetting the Acrobat preferences once and see if this brings any difference, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

           

          If the issue persists, please create a test user profile with full admin rights and try with Acrobat.

          The record shows that you are subscribed to Acrobat Pro DC Team subscription if you still face issues with Acrobat, please contact the Adobe technical support team through Contact Customer Care  so that they can schedule a remote session with the computer on which you are facing the issue and can assist you further.

           

          I have also shared the direct contact details of Adobe support team via private message, please check your email inbox.

           

          Let us know how it goes and share your findings.

           

          Regards,

          Anand Sri.

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