23 Replies Latest reply on Jun 14, 2018 9:41 AM by fotoroeder

    Inbrowser editing problems

    M. Griswold Level 1

      Just updated Muse to 2018.1. Running Win10.

      First issue was after uploading new files and getting the old files missing/not found error. I was able to fix that an hour later.

       

      Worst problem is that the upgrade apparently knocked out Inbrowser editing. I now get the error message when logging in:

      The hostname or server address you specified is not publicly accessible. When you publish a site,specify an address that is publicly accessible from the internet.

       

      This hostname, www.the-spar.com, is in fact accessible and available.

       

      Any great ideas?

       

      Thanks!

      Mike

        • 1. Re: Inbrowser editing problems
          fotoroeder Adobe Community Professional

          On my side I get this error on all of your pages:

          Bildschirmfoto 2018-04-01 um 23.29.04.png

           

          You should fix this. You could search this error in this forum. There are quite a lot solvings. It depends on your system which way you´ll have to follow.

           

          Best Regards,

          Uwe

          1 person found this helpful
          • 2. Re: Inbrowser editing problems
            Ussnorway Adobe Community Professional

            have you got a tick in the allow inbrowser edits from Muse settings?

            does iyfipgun block unknown users?

            1 person found this helpful
            • 3. Re: Inbrowser editing problems
              M. Griswold Level 1

              Thanks all for your suggestions! You guys live in a faster world than I do. Sorry for the delay in getting back.

               

              fotoreader - got that part cleared up. One of the suggestions was to delete all files on the web server and upload again. I deleted using Dreamweaver and uploaded again from Muse. No luck. Then I mucked it up with Dreamweaver and changed permissions on the root htdocs folder. Had to have my host fix it. But that took care of the error you saw.

               

              Yes to the tick, Ussnorway, good idea. Am I the only one or why is it I can't edit site settings? You have to define a new site to get at them from what I've found. Anyhow, I just made a small edit and checked inbrowser editing again. Same error about not being accessible.

               

              Kinda frustrating because it did work before the upgrade.

               

              Thanks!

              Michael

              • 4. Re: Inbrowser editing problems
                ankushr40215001 Adobe Employee

                Hey Michael,

                 

                Let me also try my suggestions here.

                 

                First of all, in the above commented you mentioned that there were some edits made in Dreamweaver and then you uploaded the site.

                 

                So was that uploaded through Dreamweaver of Muse internal FTP function?

                 

                Point to be noted here is IBE works only if the file is uploaded through Muse FTP.

                 

                 

                Regards,

                Ankush

                • 5. Re: Inbrowser editing problems
                  M. Griswold Level 1

                  Hi Ankush,

                  Thanks for your help!

                  Only used DW to delete files since you can't do that with Muse.

                  I used Muse to upload the new files.

                  I've updated the site several times now but IBE never works after the upgrade.

                  Thanks!

                  Mike

                  • 6. Re: Inbrowser editing problems
                    ankushr40215001 Adobe Employee

                    Looks like this is an issue with the backend of IBE.

                    I suggest you open a ticket with - https://feedback.inbrowserediting.com/#contact-us.

                     

                    Let me know if you get any revert from them

                     

                     

                    Regards,

                    Ankush

                    • 7. Re: Inbrowser editing problems
                      M. Griswold Level 1

                      Thanks for the link, Ankush! I just gave them the goods and I'll let you know what, if anything, happens.

                      • 8. Re: Inbrowser editing problems
                        vleugels2cv6 Level 1

                        Hi, did anything happen? Did you hear anything from the IBE team? Normally they do not react...at least not to me. And Muse team is always saying...contact IBE team. I was wondering if the IBE team exists?

                        • 9. Re: Inbrowser editing problems
                          M. Griswold Level 1

                          Nothing! Problem persists. Thinking of rolling back to the previous version which worked.

                          Kinda sad that Muse is going away. Guess it's back to Dreamweaver.

                          Thanks  for checking in!

                          Mike

                          • 10. Re: Inbrowser editing problems
                            ankushr40215001 Adobe Employee

                            Hey everyone,

                             

                            Sorry for a late response, however, our team was already investigating on this issue and  currently we have come up with one possibility.

                             

                            We are testing this case so your help will be a boost for us in solving the issue.

                            Please try get the access of muse_manifest.xml from your host control panel and try login to the FTP address mentioned in there.

                             

                            Let us know if works out for you.

                             

                             

                            Thanks!

                            Ankush

                            • 11. Re: Inbrowser editing problems
                              vleugels2cv6 Level 1

                              the FTP address mentioned in the muse_manifest.xml is the same as we type into the FTP server field when trying to connect. So why should it work this time?

                              In my case it does not work!

                              • 12. Re: Inbrowser editing problems
                                BubbleHouse Level 1

                                Sadly, I've had only one client with this same issue and I've been trying to get it resolved for almost 3 months now. The IBE team pretty much seems to be an illusion. No one there ever replies to the tickets and Adobe always says they're a separate entity. This has been the MOST unprofessional experience I've had with Adobe other then them discontinuing Muse. I've spoken with supervisors and everyone says I'll get an answer in 24 to 48 hours.

                                 

                                I seem to finally have their attention after 3 months of this and they finally suggested turning off the SSH (secure shell) on the Godaddy side. Well, that was on and now shut off but still can't login and the same message as Griswold.

                                 

                                I've lost numerous hours on this mess and have had to edit my clients website for free to make up for her not being able to login. If anyone has any answers to this issue ASAP... it would be deeply appreciated. I'm literally at a point of considering seeking legal advice for all the time I've lost on this as well as having invested my entire business model around Adobe Muse.

                                • 13. Re: Inbrowser editing problems
                                  M. Griswold Level 1

                                  Hi Ankush,

                                  Thanks for following up.

                                  The address in the muse_manifest.xml file is the same FTP address used to upload the site. I'm unsure of what good it does to log in to the FTP site to enable in-browser editing?

                                  I deleted all HTML files and uploaded again. I verified that the settings int he muse-manifest.xml file were correct to the best of my knowledge.

                                   

                                  Still no go.

                                   

                                  I also loaded the previous version of Muse where the in-browser editor worked. I deleted the site files and uploaded new ones from the old version. Still no go.

                                   

                                  Maybe that's why Adobe is getting rid of Muse... too hard keeping up with the in-browser editing?

                                  Michael

                                  • 14. Re: Inbrowser editing problems
                                    Rachellelinnae Level 1

                                    Hey all,

                                     

                                    My clients are also having the same problem, discovered to them as of June 11th.

                                     

                                    I can sign into in browser editing from my end on PC and login to my clients site, bandb228.com no problem.

                                     

                                    This website has not been touched from my end in a long time, probably close to a year.  So it's frustrating that it has suddenly stopped working for them.

                                     

                                    Clients are operating OS X El Capitan Version 10.11.8. Typically with Safari, but they also have Chrome as well.

                                     

                                    When my clients sign in, they have no access with the same error message as the original topic "The hostname or server address you specified is not publicly accessible. When you publish a site,specify an address that is publicly accessible from the internet.".

                                     

                                    Thank you.

                                    • 15. Re: Inbrowser editing problems
                                      vleugels2cv6 Level 1

                                      My advice...leave Muse. The software sucks + hopeless helpdesk.

                                      I 'm experiencing several huge problems also yours. Helpdesk told me it was a third party widget what was the cause of an error. They adviced to delete all pages and all master pages. They noticed when they did this with the file (I send them already 3 times)...the error would be gone. :-) :-) :-) never heard such a joke before.

                                      • 16. Re: Inbrowser editing problems
                                        fotoroeder Adobe Community Professional

                                        I found this issue once with chrome as well which lays on the sde from chrome and maybe safari, as mentioned.

                                        At that time i was able to workaround firefox instead with no hazzle.

                                        Using MacOS 10.12.6.

                                        Client with PC was also able to sign in again using firefox instead of chrome.

                                         

                                        ankushr40215001, what exactly is the issue, what the team is looking for?

                                         

                                        Best Regards and thanks in advance,

                                        Uwe

                                        • 17. Re: Inbrowser editing problems
                                          fotoroeder Adobe Community Professional

                                          Suddenly today one client called me with the same error no matter which browser is used.

                                           

                                          So let me ask again: ankushr40215001, what exactly is the issue, what the team is looking for?

                                           

                                          Let me add, that the client made some changes for overall client settings at 1&1 but not for the ftp-settings.

                                          I try to check these days from hosting side, if there´s an issue as well.

                                           

                                          Thanks in advance

                                          Uwe

                                          • 18. Re: Inbrowser editing problems
                                            fotoroeder Adobe Community Professional

                                            Finally I went to the client account settings at 1&1 – ftp set up – used the username and set as the new password THE SAME PASSWORD as before – ENTER.

                                            Now I am able from chrome and firefox to login into the IBE as expected.

                                            Maybe in my case, there happened a hickup, maybe the client changed PW for clientside login at 1&1, which has normally nothing to do with the ftps ettings, but hey, who knows.

                                             

                                            Best Regards,

                                            Uwe

                                            • 19. Re: Inbrowser editing problems
                                              ankushr40215001 Adobe Employee

                                              Hey everyone facing the issues with IBE login.

                                               

                                              Our Muse engineering team in collaboration IBE team has rolled out a fix internally.

                                               

                                              You guys should be able to login as with your regular FTP credentials.

                                               

                                              Please verify if its from your end as well so we can update our teams accordingly.

                                               

                                               

                                              Regards,

                                              Ankush

                                              1 person found this helpful
                                              • 20. Re: Inbrowser editing problems
                                                BubbleHouse Level 1

                                                It is officially fixed on my end!! Took 3 months but so thankful I can finally tell my client something positive! Thank you!

                                                • 21. Re: Inbrowser editing problems
                                                  fotoroeder Adobe Community Professional

                                                  What was the fix intermally? How might this fix come to our Muse?

                                                   

                                                  Thanks in advance,

                                                  Uwe

                                                  • 22. Re: Inbrowser editing problems
                                                    ankushr40215001 Adobe Employee

                                                    Actually Muse was not the culprit, rather it was IBE.

                                                     

                                                    What it took so long is because our engineers were unable to reproduce the issue for a long time.

                                                     

                                                    But one they found that the root cause is in secured layer protocol we started digging in more.

                                                    Thereafter we found that some protocols were getting blocked by few hosting servers, and that was causing the issue.

                                                     

                                                    We has to find out each of these blockers on all the different servers and get them white listed which was the main reason of delay.

                                                     

                                                    Apologies for that.

                                                     

                                                     

                                                    Best Regards,

                                                    Ankush

                                                    • 23. Re: Inbrowser editing problems
                                                      fotoroeder Adobe Community Professional

                                                      And I thought, I fixed it unintentionally by reset the username and pw at the clients account at 1&1.

                                                       

                                                      Great anyway to let us have happy clients again.

                                                       

                                                      Thanks and best regards,

                                                      Uwe