23 Replies Latest reply on Jul 12, 2018 7:52 PM by Liam Dilley

    Business Catalyst hosting is no longer supported

    stop-motion person Level 1

      'Business Catalyst hosting is no longer supported.  Click here for more information'

       

      This is the response I get when trying to publish my sites!...

       

      Clicking 'here' goes nowhere, but the generic Muse site...

       

      I am aware of the eventual closure of business catalyst and muse etc... but this is odd.

       

       

      I also can't 'manage business catalyst site' as it asks if I am connected to the internet.

       

       

       

      Can anybody help?

       

      Cheers

       

       

      Rob

        • 1. Re: Business Catalyst hosting is no longer supported
          Lonnie_Kunkel Level 2

          This doesn't sound good. I taught a client how to update their site with Muse and they are on BC. If this happens to them, they are going to be pissed... at me.

          • 2. Re: Business Catalyst hosting is no longer supported
            Preran Adobe Employee

            Does this happen on a trial site or during regular publishing? BC is still available for regular publishing, and will be so for a year forward. If you are trying to publish from Muse and are facing issues, please get in touch with Customer Support.

            1 person found this helpful
            • 3. Re: Business Catalyst hosting is no longer supported
              ahgf.de Level 1

              Customer Support keeps sending me back to this forum.

              My page is down and I can't upload it now.

               

              So, this is urgent!

              Telephone Support does not work for Muse, the computer voice keeps telling me to contact the online-forum for any help.

               

              Is there anybody who can definitly help me put of this?

               

              Thank you.

              best from germany,

              Anke

              • 4. Re: Business Catalyst hosting is no longer supported
                Preran Adobe Employee

                Apologize for your frustration. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the message button. I will raise a support case for investigation after which the team will get in touch with you in the next 24 hours.

                • 5. Re: Business Catalyst hosting is no longer supported
                  edgydoug1 Level 1

                  it would be helpful to provide detailed information about this problem and how to overcome it, as this problem applies to others as well.
                  We don't want a support case raised, we need an answer asap. My client's website has some updates that I usually publish to BC for them to review. Once approved I upload the code to the client's server.
                  This isn't a small issue that affects a few ppl, I suspect it's pretty significant. Please provide a specific answer.
                  Adobe is not doing anything to endure themselves with a large number of subscribers. Please step up and manage this problem properly.
                  regards

                  D Coates

                  Canada

                  • 6. Re: Business Catalyst hosting is no longer supported
                    ankushr40215001 Adobe Employee

                    Hey everyone,

                     

                    To reiterate what Preran has said in first response, we no longer have ability to publish a trial site on Business Catalyst unless you are left with a any free or paid sites.

                     

                    However, you can still manage your existing sites. In case you are unable to do so, there might be a possibility that your trial site has been expired after the recent Business Catalyst update - Why did Adobe take down my Business Catalyst website.

                     

                    If above is your case please reach out to the BC support through the normal BC support page: Adobe Business Catalyst - Contact

                    Or through the BC help and support center: Business Catalyst Support and get your site enabled

                     

                    It might take a bit longer than usual due to a higher load on the team right now, but the Support Team will gladly help you.

                     

                     

                    Regards,

                    Ankush

                    • 7. Re: Business Catalyst hosting is no longer supported
                      mezc83036941 Level 1

                      Business Catalyst hosting is no longer supported.  Click here for more information'

                       

                      This is the response I get when trying to publish my sites!...

                       

                      Clicking 'here' goes nowhere, but the generic Muse site...

                       

                       

                      I have exactly the same problem as stop-motion person and all the above-

                       

                      I have also just wasted the past couple of days reading and watching everything I can possibly find on the above subject, trying to work out a way around how to make this website still work after all the effort I have put in and make good on my promises to the client.. and I am totally lost !!!! For the past two months I have been learning Muse and have now almost completed my first two websites - just in time to hear the depressing announcement from Adobe that it was shutting down Muse and BC.

                       

                      Yesterday,  the client asked to see an progress update. I attempted to create the temporary site with the live URL in order to send something to the client for review and I am only ever confronted with the above screen statement. I have seen in videos how easy it would have been prior to this announcement - so please find a solution to this problem - this is not enough time in order to complete this job. Why would you shut down this ability to publish live URLs when you are busy saying that Muse is operational until March 2021? I feel like I have been cut off at the knees.

                       

                      In the long term,I understand that I have to find some other way of working when designing a website due to this announcement but at this very moment,  I have to at least show the client the status of the project.  Later I will have to learn extremely quickly how to recreate  it somehow using some other method and possibley even have to pay a coder, but at this moment I need some .

                      And yes - I have tried contacting the support centre and every way points back here!

                      • 8. Re: Business Catalyst hosting is no longer supported
                        edgydoug1 Level 1

                        It's pretty clear Adobe has abandoned ship and we're out here alone. It's like they have a click here for life jacket button and instead they tie a cement block

                        around your ankle and toss you overboard

                         

                        On a more serious not i feel your pain. good luck

                         

                        Doug C

                        • 9. Re: Business Catalyst hosting is no longer supported
                          annettecarla Level 1

                          If you export your site to HTML into a folder NEWsite (or what ever), then zip the folder and send it to your client, they then can unzip the folder and click any .html file to view the entire site. At least this way you can have your client review the site without going live.

                          • 10. Re: Business Catalyst hosting is no longer supported
                            annettecarla Level 1

                            Or, even easier and similar to the businesscatalyst preview: go to File > Preview Site in Browser, next copy the url in your browser screen and send it to your client. You can even adjust things and go to File > Preview Site in Browser again, the address in the browser stays the same, so your client can refresh his browser and they'll see the change. Just tried it and it works for me.

                            1 person found this helpful
                            • 11. Re: Business Catalyst hosting is no longer supported
                              annettecarla Level 1

                              You do have to keep the computer you made the preview on running, since it is the server of the Preview.

                              • 12. Re: Business Catalyst hosting is no longer supported
                                kentt8461877 Level 1

                                Hi Preran, I just tried to log into business catalyst with my old password and it would not take it, then I changed the password and tried to login again and received this error message: ERROR: There was an error logging you into this site [ERROR: -1]. I don't have any sites up under business catalyst but I am building a site in muse now that I want to show a client, it will be hosted on a third party site after they review it and accept my design. But I needed to place it on business catalyst first. Can you please advise me how to handle this, Thanks, Kent

                                1 person found this helpful
                                • 13. Re: Business Catalyst hosting is no longer supported
                                  christinec16913369 Level 1

                                  I teach the Adobe software and have encountered this issue. When students attempted to publish trial sites using the Muse-Business Catalyst workflow, the same "Business Catalyst is no longer supported" message displayed with no other options. I found a workaround for publishing trial sites and noted the steps here: Publishing in Muse with Business Catalyst - Google Docs Essentially, you have to set up the site in BC first before attempting to publish in Muse. I hope this helps!

                                  -Christine

                                  2 people found this helpful
                                  • 14. Re: Business Catalyst hosting is no longer supported
                                    Farrukhshah17 Level 1

                                    I have a same problem. The moment i updated to 2018 i am stuck. It keep saying currently associated site is not available to this user. And when i try to open new site and publish to business catalyst  nothing happens and i am unable to type trial url. Please look into this as we are going nowhere from there

                                    • 15. Re: Business Catalyst hosting is no longer supported
                                      Aggarwal, Gaurav Level 3

                                      Hi Farrukhshah17, Are you able to login to the Business Catalyst admin panel. If it does not work, please provide me site URL so that I can check it. If you are able to login to site admin panel on Business Catalyst then you can try clearing preferences for Muse and try again. Regards, Gaurav Aggarwal

                                      1 person found this helpful
                                      • 16. Re: Business Catalyst hosting is no longer supported
                                        Farrukhshah17 Level 1

                                        I think your logic make sense. here is what i did.

                                         

                                        I uninstalled 2018 version. Installed 2017 copy from adobe forum. Created blank website and published to business catalyst and then i updated my muse back to 2018 and finally was able to publish the site to trial business Catalys.

                                         

                                        Before that i tried uninstalling 2018 and installing back 2018. But it didnot help.

                                         

                                        Still beleive there were some preference issues. Thanks though. I got it resolved

                                        • 17. Re: Business Catalyst hosting is no longer supported
                                          Valeri Fortuna Level 1

                                          A message came from the BС about the closure of my test sites, since no action was taken within 30 days!))

                                            And how can I do it, if MUSE does not allow it to be done and issues messages about some problem with the Internet. Do not think that it really is!) I have already disabled all anti-virus software - it's useless!))) There are no words - to kill such a program! ((No matter how much money it brings and at the same time contains a bunch of unnecessary mobile garbage

                                          • 18. Re: Business Catalyst hosting is no longer supported
                                            Liam Dilley Adobe Community Professional & MVP

                                            You can go to the development URL of your site and /admin and login.

                                            • 19. Re: Business Catalyst hosting is no longer supported
                                              Liam Dilley Adobe Community Professional & MVP

                                              A lot of Muse users are looking at Webflow:

                                              Responsive web design tool, CMS, and hosting platform | Webflow
                                              I think you will probably find that better then what you were using with Muse.

                                              • 20. Re: Business Catalyst hosting is no longer supported
                                                Valeri Fortuna Level 1

                                                You just laugh! /// Yes there is no solution for this problem, I think some local IP addresses are closed!)

                                                • 21. Re: Business Catalyst hosting is no longer supported
                                                  Valeri Fortuna Level 1

                                                  $ 42 a month is too much, the remaining tariffs are unacceptable.

                                                  Then immediately in WP

                                                  • 22. Re: Business Catalyst hosting is no longer supported
                                                    Kim Louise 22 Level 1

                                                    Or, even easier and similar to the businesscatalyst preview: go to File > Preview Site in Browser, next copy the url in your browser screen and send it to your client. You can even adjust things and go to File > Preview Site in Browser again, the address in the browser stays the same, so your client can refresh his browser and they'll see the change. Just tried it and it works for me.

                                                     

                                                    Can anyone tell me what I'm doing wrong - I've tried the above with a colleague in my office but it fails to work.  error message says "Site can't be reached"

                                                     

                                                    ... thanks

                                                     

                                                    Kim

                                                    • 23. Re: Business Catalyst hosting is no longer supported
                                                      Liam Dilley Adobe Community Professional & MVP

                                                      Wordpress or any self hosted solution:

                                                      Your client has site and you say to yourself "Wordpress, its free!"

                                                       

                                                      - You pay for the hosting

                                                      - You pay for the SSL

                                                      And so on, you may think "I can get those cheap" But then you will have too.

                                                       

                                                      - Manage the SSL and regular updates etc. (Cost to do so)

                                                      - Manage the server, server maintenance time etc

                                                      - Manage Wordpress security, updates, plugins

                                                      - More work for client update requests

                                                      - You yourself are the support for the server etc, you will have to engage the server company for hardware issues, and you the site/solution.

                                                      - Outages, if for big clients - You and your team will have to be around on the weekend or late nights fixing it. You wont be able to make a ticket to the service provide and for them to sort it.

                                                       

                                                      I and others have documented this with articles in details and how it can cost more then hosted solutions. There are positives with more flexibility but the argument that hosted solutions cost to much is not really true. When you add everything up, especially the maintenance and cost times and support - You are the support, you can not turn to someone else.