3 Replies Latest reply on May 11, 2018 2:52 PM by Kevin-Monahan

    Premiere Pro CC 2018 crashing regularly? (iMac)

    pakkap Level 1

      Hello,

       

      For the past several months now I've been experiencing at least 20 crashes a day while trying to edit on Adobe Premiere Pro CC 2018. Sometimes only Premiere crashes, other times the whole computer does a restart. I'm using 1080p footage, if not even less resolution, and have tried many different solutions after researching the problem. This includes switching out hard drives, changing the render engine, etc. This is my last resort before taking it into Apple to see what they can do. My computer is only one year old and I have the specs attached. Added in extra RAM from OWC when I bought the computer. I did a hardware test and it found zero errors. I was hoping to get some expert's opinions on other options I could try.

       

      Screen Shot 2018-04-02 at 4.11.53 PM.png

       

       

      This is the most recent Premiere crash report:

       

      Process:               Adobe Premiere Pro CC 2018 [607]

      Path:                  /Applications/Adobe Premiere Pro CC 2018/Adobe Premiere Pro CC 2018.app/Contents/MacOS/Adobe Premiere Pro CC 2018

      Identifier:            com.adobe.PremierePro.CC12

      Version:               12.0.1 (12.0.1)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Premiere Pro CC 2018 [607]

      User ID:               501

       

      Date/Time:             2018-04-02 15:52:42.324 -0700

      OS Version:            Mac OS X 10.13.3 (17D47)

      Report Version:        12

      Anonymous UUID:        16567BA5-2668-9B42-9C29-600D076A9C72

       

       

      Time Awake Since Boot: 860 seconds

       

      System Integrity Protection: enabled

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x00007ffeefdf62f0

      Exception Note:        EXC_CORPSE_NOTIFY

       

      Termination Signal:    Segmentation fault: 11

      Termination Reason:    Namespace SIGNAL, Code 0xb

      Terminating Process:   exc handler [0]

       

      VM Regions Near 0x7ffeefdf62f0:

          Stack                  00007ffeefbfb000-00007ffeefc00000 [   20K] rw-/rwx SM=PRV

      -->

          Submap                 00007fff00000000-00007fff80000000 [  2.0G] r--/rwx SM=SHM  machine-wide VM submap

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.CoreGraphics        0x00007fff55dd5a0c RIPLayerBltGlyph + 1247

      1   com.apple.CoreGraphics        0x00007fff55b4d2cd render_glyph_list + 399

      2   com.apple.CoreGraphics        0x00007fff55b4d52c render_glyphs + 338

      3   com.apple.CoreGraphics        0x00007fff55b4d0d3 draw_glyph_bitmaps + 1071

      4   com.apple.CoreGraphics        0x00007fff55b4c323 ripc_DrawGlyphs + 1488

      5   com.apple.CoreGraphics        0x00007fff55d891de draw_glyphs + 767

      6   com.apple.CoreText            0x00007fff570ff414 DrawGlyphsAtPositions(TFont const*, unsigned short const*, CGPoint const*, unsigned long, CGContext*, CGAffineTransform, CGAffineTransform, bool) + 3655

      7   com.apple.CoreText            0x00007fff570fbbc7 DrawGlyphsWithAdvancesAndTransform(TFont const*, unsigned short const*, CGSize const*, unsigned long, CGPoint, CGContext*, CGAffineTransform, CGAffineTransform, bool) + 564

      8   com.apple.CoreText            0x00007fff570fd3bd CTFontDrawGlyphsWithAdvancesInternal + 608

      9   com.apple.CoreText            0x00007fff570ac913 TRun::DrawGlyphs(CGContext*, CFRange) const + 763

      10  com.apple.CoreText            0x00007fff570e9af4 TLine::DrawGlyphs(CGContext*) const + 212

      11  com.adobe.dvaui.framework     0x0000000100a40395 dvaui::drawbot::CoreTextStringDisplayInterface::DrawString(dvaui::drawbot::SurfaceInterfa ce*, dvacore::geom::PointT<float> const&) + 517

      12  com.adobe.dvaui.framework     0x0000000100a3c546 dvaui::drawbot::OSSurfaceInterface::DrawStringImpl(dvaui::drawbot::BrushInterface const&, dvaui::drawbot::FontInterface const&, unsigned short const*, dvacore::geom::PointT<float> const&, dvaui::drawbot::TextAlignment) + 118

      13  com.adobe.UIFramework.framework 0x000000010d9bbe68 UIF::DC::DrawString(UIF::Font const&, ASL::ParamRect<int> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::ParamColor<unsigned char> const&, UIF::Align, UIF::VerticalAlignment, UIF::Truncate) + 680

      14  com.adobe.HandlerTimeline.framework 0x0000000115276cca HandlerTimeline::DrawAudioWaveformLabels(UIF::DC&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, MF::AudioChannelType, int) + 7594

      15  com.adobe.HandlerTimeline.framework 0x000000011527bd18 HandlerTimeline::DrawAudioClipTrackItemWaveform(UIF::DC&, HandlerTimeline::TrackContentView*, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, ASL::InterfaceRef<BE::ITrack, BE::ITrack> const&, bool) + 6696

      16  com.adobe.HandlerTimeline.framework 0x000000011524cdd7 HandlerTimeline::TrackContentView::DrawClipTrackItem(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, bool) + 2167

      17  com.adobe.HandlerTimeline.framework 0x000000011524fd05 HandlerTimeline::TrackContentView::DrawTrackItem(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, bool) + 389

      18  com.adobe.HandlerTimeline.framework 0x000000011525296a HandlerTimeline::TrackContentView::DrawVisibleTrackItems(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&) + 5050

      19  com.adobe.HandlerTimeline.framework 0x0000000115237346 HandlerTimeline::TrackContentView::PaintSelf(UIF::DC&) + 214

      20  com.adobe.UIFramework.framework 0x000000010da94ba9 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1065

      21  com.adobe.dvaui.framework     0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

      22  com.adobe.dvaui.framework     0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

      23  com.adobe.dvaui.framework     0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

      24  com.adobe.dvaui.framework     0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

      25  com.adobe.UIFramework.framework 0x000000010da94bb4 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1076

      26  com.adobe.dvaui.framework     0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

      27  com.adobe.dvaui.framework     0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

      28  com.adobe.dvaui.framework     0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

      29  com.adobe.dvaui.framework     0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

      30  com.adobe.UIFramework.framework 0x000000010da94bb4 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1076

      31  com.adobe.dvaui.framework     0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

      32  com.adobe.dvaui.framework     0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

      33  com.adobe.dvaui.framework     0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

      34  com.adobe.dvaui.framework     0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

      35  com.adobe.UIFramework.framework 0x000000010da94a78 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 760

      36  com.adobe.dvaui.framework     0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

      37  com.adobe.dvaui.framework     0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

      38  com.adobe.dvaui.framework     0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

      39  com.adobe.dvaui.framework     0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

      40  com.adobe.UIFramework.framework 0x000000010da9c7d3 UIF::TabViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 675

      41  com.adobe.dvaui.framework     0x0000000100c05577 void dvaui::drawbot::InvokeDrawbotFromRegionT<dvaui::ui::OS_View, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, bool) + 327

      42  com.adobe.dvaui.framework     0x0000000100bf2c11 void dvaui::drawbot::InvokeDrawbot<dvaui::ui::OS_View, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, std::__1::vector<dvacore::geom::RectT<int>, std::__1::allocator<dvacore::geom::RectT<int> > >*, bool) + 481

      43  com.adobe.dvaui.framework     0x0000000100bf29b9 dvaui::ui::OS_View::UI_HandlePlatformDrawEvent(dvaui::drawbot::SurfaceInterface*) + 377

      44  com.adobe.dvacore.framework   0x000000010013150c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

      45  com.adobe.Frontend.framework  0x0000000102446529 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41

      46  com.adobe.dvacore.framework   0x00000001001315c3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99

      47  com.adobe.dvacore.framework   0x0000000100131ef1 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161

      48  com.adobe.dvaui.framework     0x0000000100bfe8eb -[DVAMacContainerView drawRect:] + 155

      49  com.apple.AppKit              0x00007fff534b7c21 _NSViewDrawRect + 83

      50  com.apple.AppKit              0x00007fff52d50b38 -[NSView _drawRect:clip:] + 1819

      51  com.apple.AppKit              0x00007fff52d4f994 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4844

      52  com.apple.AppKit              0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 3097

      53  com.apple.AppKit              0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 3097

      54  com.apple.AppKit              0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 3097

      55  com.apple.AppKit              0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 3097

      56  com.apple.AppKit              0x00007fff52d4e1db -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 327

      57  com.apple.AppKit              0x00007fff534b91d8 -[NSView _oldDisplayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2051

      58  com.apple.AppKit              0x00007fff52d4d261 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 253

      59  com.apple.AppKit              0x00007fff52d494b8 -[NSView displayIfNeeded] + 1581

      60  com.apple.AppKit              0x00007fff52d48e56 -[NSWindow displayIfNeeded] + 321

      61  com.apple.AppKit              0x00007fff534e92d9 ___NSWindowGetDisplayCycleObserver_block_invoke.5902 + 308

      62  com.apple.AppKit              0x00007fff52d48962 __37+[NSDisplayCycle currentDisplayCycle]_block_invoke + 695

      63  com.apple.QuartzCore          0x00007fff6075578f CA::Transaction::run_commit_handlers(CATransactionPhase) + 49

      64  com.apple.QuartzCore          0x00007fff60754301 CA::Transaction::commit() + 171

      65  com.apple.AppKit              0x00007fff53500658 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283

      66  com.apple.CoreFoundation      0x00007fff55645127 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

      67  com.apple.CoreFoundation      0x00007fff5564504f __CFRunLoopDoObservers + 527

      68  com.apple.CoreFoundation      0x00007fff556276a8 __CFRunLoopRun + 1240

      69  com.apple.CoreFoundation      0x00007fff55626f43 CFRunLoopRunSpecific + 483

      70  com.apple.HIToolbox           0x00007fff5493ee26 RunCurrentEventLoopInMode + 286

      71  com.apple.HIToolbox           0x00007fff5493eb96 ReceiveNextEventCommon + 613

      72  com.apple.HIToolbox           0x00007fff5493e914 _BlockUntilNextEventMatchingListInModeWithFilter + 64

      73  com.apple.AppKit              0x00007fff52c09f5f _DPSNextEvent + 2085

      74  com.apple.AppKit              0x00007fff5339fb4c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

      75  com.apple.AppKit              0x00007fff52bfed6d -[NSApplication run] + 764

      76  com.adobe.Frontend.framework  0x00000001024e62ad FE::MacApplication::RunSelf() + 45

      77  com.adobe.Frontend.framework  0x000000010240ce9a FE::Application::Run(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8458

      78  com.adobe.Frontend.framework  0x00000001024e87a3 FE::AppMain(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 403

      79  com.adobe.Frontend.framework  0x00000001024e9c40 FE::Run(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 656

      80  com.adobe.PremierePro.CC12    0x0000000100007bb0 main + 896

      81  libdyld.dylib                 0x00007fff7cf4e115 start + 1

       

       

       

      EOF

      Model: iMac17,1, BootROM IM171.0147.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.34f2

      Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020

      Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020

      Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

      Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en1

      Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

      USB Device: USB 3.0 Bus

      USB Device: USB3.0 Hub

      USB Device: Portable SSD T5

      USB Device: JMicron

      USB Device: Bluetooth USB Host Controller

      USB Device: FaceTime HD Camera (Built-in)

      USB Device: USB3.0 Hub

      Thunderbolt Bus: iMac, Apple Inc., 28.1