Give us the details.
What is the version NUMBER of your Lightroom on the laptop? We need the version NUMBER and not words like "latest" or "up-to-date".
What exact make and model camera took these photos?
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You can find the version number on the laptop from the LR menu. Go to:
Help >> System Info
The current version
Lightroom Classic version: 7.2 [ 1156743 ]
License: Creative Cloud
I am using a Fujifilm XH-1 and the lightroom version is 2015.14