14 Replies Latest reply on Apr 10, 2018 3:36 AM by WobertC

    3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811

    simonprbenson

      So today Adobe updated Lightroom Classic CC and now I can't open the application at all - nor do I appear to be able to downgrade to previous versions.

      Subsequent to the update I'm also getting OS crashes...

       

      Any help appreciated!

       

      OS: Mac OS High Sierra 10.13.4

      LR: Classic CC 7.? - whatever the version number is for today's (3 April 2018) update!

       

      The exact error message:

      Adobe error.jpeg

      I have Googled the above with no luck.

       

      I have repeatedly attempted to uninstall and reinstall the application via the Adobe CC app updater. Each uninstall is followed by a reboot.

       

      Not urgent today - but will be by Saturday 1800 when I'm likely to have around 3000 images to edit... not something I really want to do on my MacBook (which I have just stopped from updating!)

        • 1. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
          Ian Lyons MVP & Adobe Community Professional

          Your Lr preference file may be corrupt. Use Method 2 in linked document to reset Lightroom preference file

           

          How to set Lightroom Classic CC preferences

           

          Also, check the folder in which your Lightroom catalog normally resides. If you have a file with extension '.lrcat.lock' delete it and try to relaunch Lightroom.

          1 person found this helpful
          • 2. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
            simonprbenson Level 1

            Thanks Ian, but no joy.

             

            Had already looked at the preferences file and processed Method 2 as you suggested. Have repeated the exercise just to be certain. No go.

             

            Similarly no lock files.

            • 3. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
              simonprbenson Level 1

              OK, I've now spent almost 8 hours trying to fix this - and still I have no Lightroom Classic CC working on my iMac.

               

              Most recently I tried uninstalling ALL Adobe applications including the Creative Cloud App and starting from scratch.

               

              The process followed:

              • Uninstall ALL Adobe apps except 'Adobe Creative Cloud' helper app
              • Download uninstaller, run uninstaller to remove Adobe Creative Cloud
              • Reboot Mac
              • Run CC installer
              • Reboot Mac
              • From CC installer select Lightroom Classic CC and install
              • Wait for Mac to report Lightroom installed
              • Go search for icon in Launchpad - not found
              • Try 'Open' from CC app - does nothing
              • Find Lightroom 'folder' in Applications. Double click opens further folder consisting of Adobe Lightroom Classic CC application and uninstaller. Double click on application results in the error I reported at the start of this post.

               

              In addition to my iMac 5K I have an old Mac Mini which is updated to the same version of High Sierra - and is very slowly running the latest update to Lightroom Classic CC.  Yesterday's 'shoot' took around 3 hours to import to a catalog on that machine and so far I've edited about 10 images where my normal workflow would've seen me hit about 50% by now...

               

              Does anyone have any ideas what may be causing this???

              • 4. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                Ian Lyons MVP & Adobe Community Professional

                That's ugly.

                 

                Can you try checking/resetting permissions as described about halfway through this thread (post by JoeBro1907) Lightroom Quit Unexpectedly on macOS High Sierra

                • 5. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                  simonprbenson Level 1

                  Thanks Ian,

                   

                  Tried that and have set ALL permissions for Lightroom Classic CC folder/App in Applications + the library folders/files to read & write for ALL usernames - and added my own to all, still with no success. Same error throughout (as per original post).

                   

                  The Lightroom App folder (Applications > Adobe Lightroom Classic CC) displays only the following:

                   

                  LR app folder.jpeg

                   

                  I would have expected the LR icon to have appeared - and this after uninstall/reinstall etc. I note that all the other Adobe Application Folders show the application concerned with the relevant icon.

                  • 6. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                    Ian Lyons MVP & Adobe Community Professional

                    Lightroom 7.3 isn't fully installed. At this point, I think you might be better rolling back to 7.2 in the CC App using the Other Versions option (see below) . That way you can at least get back to work.

                     

                     

                    cc other versions.png

                    1 person found this helpful
                    • 7. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                      simonprbenson Level 1

                      Ian, thanks for your help!

                       

                      Just tried every version back to 7.0 my thoughts being it's easy enough to perform an upgrade once I have a working version... all giving exactly the same issue - as you say, it appears to be failing to install correctly.

                       

                      I just got LR 6 to install - will now try upgrading from there to 7.3 again and see what then falls over!

                      • 8. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                        simonprbenson Level 1

                        Addendum...

                         

                        LR 6 is working fine. Any attempt I make to upgrade is failing - 7, 7.1, 7.2 or 7.3. Exactly as above - the lack of an icon in the folder and then the error that started this stream of messages.

                         

                        Grrrr!

                         

                        I'll work on yesterday's 1350 images in LR6 - that's not a problem but really need to get back into the LR7 catalogs in short order so any other ideas gratefully received.

                        • 9. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                          WobertC Adobe Community Professional

                          So today Adobe updated Lightroom Classic CC

                          You do not say if you have a subscription to the Creative Cloud Photography Plan. So tell us do you subscribe?

                          You cannot upgrade from LR v6 to LR-Classic without subscribing.

                          • 10. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                            simonprbenson Level 1

                            Damn WobertC... why didn't I think of that?

                            Or maybe it's because all my other Adobe apps are working just fine - as was Lightroom Classic CC 7.2 before I upgraded. Including, but not limited to, Photoshop, InDesign etc.

                            • 11. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                              WobertC Adobe Community Professional

                              Thanks, and why did I?, because nothing had been said about other software, and I have been reading many forum reports of troubled installs of v7.3 with people who do not have a subscription (using v6 perpetual), and have been upgraded to Classic 7.3 because of a 'bug' in Adobe update process.

                              And you state- "LR 6 is working fine."  So if you subscribe I assume you are referring to Adobe Lightroom 2015.x CC correct?

                              A Google search for your Error 10811 does not give an answer but does mention  'MySQL' which is used for LR Catalog database structure.

                              In your Post#3 you list the good attempts to re-install. At that time did you run the Adobe Creative Cloud Cleaner Tool? It can often be a better option rather than just uninstall/reinstall.

                              • 12. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                                simonprbenson Level 1

                                WobertC, perhaps you missed my original post.

                                 

                                Thanks for repeating my comment that a Google search didn't turn up any results.

                                 

                                Did you read the original post at all?  I appreciate you are trying to help - but perhaps if you read the entire post first you would have answers to the questions you continue to pose?

                                 

                                Regardless, from the Adobe CC application helper, I managed to get Lightroom 6 (their description) reinstalled and working.  And for the avoidance of doubt, this is what 'System information' provides me:

                                 

                                Lightroom version:  CC 2015 [1014445]

                                License: Creative Cloud

                                Operating system: Mac OS 10

                                Version: 10.13 [4]

                                Application architecture: x64

                                Logical processor count: 4

                                Processor speed: 3.2 GHz

                                Built-in memory: 32,768.0 MB

                                Real memory available to Lightroom: 32,768.0 MB

                                Real memory used by Lightroom: 747.8 MB (2.2%)

                                Virtual memory used by Lightroom: 3,218.8 MB

                                Memory cache size: 350.0 MB

                                Maximum thread count used by Camera Raw: 4

                                Camera Raw SIMD optimization: SSE2,AVX,AVX2

                                Displays: 1) 5120x2880

                                 

                                Graphics Processor Info:

                                AMD Radeon R9 M390 OpenGL Engine

                                 

                                Check OpenGL support: Passed

                                Vendor: ATI Technologies Inc.

                                Version: 4.1 ATI-1.66.31

                                Renderer: AMD Radeon R9 M390 OpenGL Engine

                                LanguageVersion: 4.10

                                 

                                Application folder: /Applications/Adobe Lightroom

                                Library Path: /Users/simonbenson/Pictures/Lightroom/2018-04-07 BTCC LR6/2018-04-07 BTCC LR6.lrcat

                                Settings Folder: /Users/simonbenson/Library/Application Support/Adobe/Lightroom

                                 

                                 

                                Thank you WobertC for referencing the CC cleaner tool - not something Ive previously seen any mention of - so it's the next thing for me to try so I can get back to my original installation let alone the most recent updates.

                                • 13. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                                  simonprbenson Level 1

                                  OK, so now I have tried the CC Cleaner tool - twice.

                                   

                                  After much hassle removing all the applications so as to run the initial CC uninstall tool - Acrobat DC would NOT uninstall - and numerous reboots I am no further on.

                                   

                                  Right now I'm up to 11 hours to fix something that started with the upgrade from Lightroom Classic CC 7.3 to version 7.4.

                                   

                                  LR 6 (2015) is back up and running and I have now reinstalled all the other CC apps as I need to actually do some work - however if anyone else has any ideas I'm open to them. I can't currently open catalogs created between v7 and v7.3 because this 7.4 upgrade has failed. That is a potentially MAJOR issue for me in the next 2 weeks.


                                  As a reminder NO version 7.x application will install correctly since attempts to update to 7.4.

                                  • 14. Re: 3 Apr 2018 update "Adobe Lightroom Classic CC" can't be opened -10811
                                    WobertC Adobe Community Professional

                                    You are in trouble, and I do not have any more suggestions.

                                    Thanks for the System Info. It proves you can run 2015-CC with a Creative Cloud subscription.

                                    Hopefully there will be others, more knowledgeable than me, that can assist.

                                     

                                    perhaps you missed my original post.

                                    No, I have read every post several times, but "updated Lightroom Classic CC" did not prove to me you have a subscription, as has been seen in other forums where a LR Guru has commented- https://www.lightroomqueen.com/community/threads/presets-not-working.34488/ 

                                     

                                    Best of luck.