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I apologize for the poor support experience that you've been through but trust me, this is not what Adobe wants to provide you.
I look up in your account for the interaction you had with the support rep but there was no case reference number that I could find.
But I do understand the issue that you're facing here and I can help you fix it.
Please see the private message I sent you.
I was told on the phone yesterday that someone would call me back in a half hour and no one did. The representative Sheena said she would call me to resolve the issue so I responded with my phone number and still no response. Clearly, this company does not value its customers.
I apologize for the delay here.
I did receive the update that the callback will be done and I wasn't sure about the time promised to you.
I am following up with the team about the same.
Appreciate your patience.