I have a user running the latest version of Adobe Acrobat Pro 2017. When they open documents half of the document is cut off by an overlaying white box. See white box outlined in yellow in attached image. I have tried doing a repair on Adobe Acrobat Pro 2017. Can you help?
OS: Windows 10 Pro
Memory 8 gigabyte
Hard drive 256GB
Computer Surface Pro
We apologize for the inconvenience caused, as per the description above when you open a PDF file, half of the document is cut off by an overlaying white box, Is that correct?
Please navigate to the Acrobat Preferences from Edit>Preferences>Page Display and change the settings under Resolution, then under Rendering, select the options available and unchecked.
Then under Page Content and Information select Show large images, and see if this brings any difference.
Try updating Acrobat as well from help>check for updates, reboot the machine after installing the updates and see if this removes the white box from the document.
If the issue persists, please share the following details:
Let us know how it goes and share your findings.