24 Replies Latest reply on May 9, 2018 12:11 AM by Vidya Sagar

    Won't open after update

    jonh72316810 Level 1

      I received a message this morning (04th April) from Creative Cloud telling me there's an update for Premiere pro which I promptly updated. Now the app won't open. I've tried restarting and I've also un-installed and re-installed the app but it still won't open. The app bounces in the dock and shows the splash screen then quits.

       

      Has anyone else had this issue and if so found a fix?

       

      I'm running MacOS High Sierra 10.13.3 on a 4GHz Intel Core i7 iMac and the graphics card is an AMD Radeon R9 M395X 4 GB.