14 Replies Latest reply on Apr 24, 2018 5:42 AM by Akash Sharma

    LR C CC 7.3 has crashed!!!

    danaij23564703 Level 1

      I‘ve just updating my lr c cc 7.2 >> 7.3

      After updated I open the app and then immediately crash.

      However I downgrade to 7.2 and can work normally.

       

      Pls kindly help me.

       

      FYI, I use windows10 (64 bit)

        • 1. Re: LR C CC 7.3 has crashed!!!
          danaij23564703 Level 1

          Please help me to open A7iii raw file ADOBE team ><

          • 2. Re: LR C CC 7.3 has crashed!!!
            Akash Sharma Adobe Employee

            Hi danaij23564703,

             

            Sorry that Lightroom Classic CC 7.3 is crashing on your computer. Could you please let us know when exactly is the app crashing?

            Please refer the basic steps to troubleshoot most issues in Lightroom here: Troubleshoot Adobe Lightroom problems, issues, or bugs and let us know if that helps.

             

            Thanks,

            Akash

            1 person found this helpful
            • 3. Re: LR C CC 7.3 has crashed!!!
              marcinb51184367 Level 1

              Same with me. Please look at another discussion regarding the same problem here: Lightroom Classic CC 7.3 update crashes all the time

              1 person found this helpful
              • 4. Re: LR C CC 7.3 has crashed!!!
                marcinb51184367 Level 1

                Hi Akash, can you please also join the other discussion of the same problem: Lightroom Classic CC 7.3 update crashes all the time 

                FYI, there are now multiple users reporting frequent crashes, not only here on the Adobe forum but also on DPReview.

                1 person found this helpful
                • 5. Re: LR C CC 7.3 has crashed!!!
                  danaij23564703 Level 1

                  The app always crash everytime I open the app after update.
                  All trobleshoots are not work me

                  • 6. Re: LR C CC 7.3 has crashed!!!
                    danaij23564703 Level 1

                    Please take a look at my crash report details below

                     

                    <?xml version="1.0"?>

                    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

                    <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.3" build="[1164630]">

                    <time year="2018" month="4" day="5" hour="0" minute="21" second="53"/>

                    <user guid="ccbc5442-ff80-4663-b7a2-762368d30b96"/>

                    <system platform="Windows 8.1 Pro N" osversion="6.3" osbuild="9600" applicationlanguage="en-us" userlanguage="th-TH" oslanguage="th-TH" ram="16212" machine="Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="4008 MHz"/>

                    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000000018000DB6E">

                    <backtrace crashedThread="0">

                    <thread index="0">

                    <stackStatement index="0" address="0x000000018000DB6E" symbolname="RegKeyCU::~RegKeyCU"/>

                    <stackStatement index="1" address="0x000000018000F745" symbolname="RegKeyCU::~RegKeyCU"/>

                    <stackStatement index="2" address="0x00007FFF059135AC" symbolname="lua_getstack"/>

                    <stackStatement index="3" address="0x00007FFF05932157" symbolname="luaopen_table"/>

                    <stackStatement index="4" address="0x00007FFF05914361" symbolname="lua_resume"/>

                    <stackStatement index="5" address="0x00007FFF05945CD2" symbolname="AgThrowProgramError"/>

                    <stackStatement index="6" address="0x00007FFF0591440E" symbolname="lua_resume"/>

                    <stackStatement index="7" address="0x00007FFF05908223" symbolname="luaopen_base"/>

                    <stackStatement index="8" address="0x00007FFF059135AC" symbolname="lua_getstack"/>

                    <stackStatement index="9" address="0x00007FFF05932157" symbolname="luaopen_table"/>

                    <stackStatement index="10" address="0x00007FFF05914361" symbolname="lua_resume"/>

                    <stackStatement index="11" address="0x00007FFF05945CD2" symbolname="AgThrowProgramError"/>

                    <stackStatement index="12" address="0x00007FFF0591440E" symbolname="lua_resume"/>

                    <stackStatement index="13" address="0x00007FFF05908223" symbolname="luaopen_base"/>

                    <stackStatement index="14" address="0x00007FFF059135AC" symbolname="lua_getstack"/>

                    <stackStatement index="15" address="0x00007FFF05914352" symbolname="lua_resume"/>

                    <stackStatement index="16" address="0x00007FFF059501A7" symbolname="AgLua_callWithAutoReleasePool"/>

                    <stackStatement index="17" address="0x00007FFF059135AC" symbolname="lua_getstack"/>

                    <stackStatement index="18" address="0x00007FFF05932157" symbolname="luaopen_table"/>

                    <stackStatement index="19" address="0x00007FFF05914361" symbolname="lua_resume"/>

                    <stackStatement index="20" address="0x00007FFF05945CD2" symbolname="AgThrowProgramError"/>

                    <stackStatement index="21" address="0x00007FFF0591440E" symbolname="lua_resume"/>

                    <stackStatement index="22" address="0x00007FFF05903A10" symbolname="lua_pcall"/>

                    <stackStatement index="23" address="0x00007FFEEFAE4B32" symbolname="AgMainThreadAction_trigger"/>

                    <stackStatement index="24" address="0x00007FFF1B7216AD" symbolname="BaseThreadInitThunk"/>

                    <stackStatement index="25" address="0x00007FFF1D9034A5" symbolname="RtlUserThreadStart"/>

                    </thread>

                    </backtrace>

                    <registerSet>

                    <register name="RAX" value="0x000000000000004A"/>

                    <register name="RBX" value="0x0000000028CC4488"/>

                    <register name="RCX" value="0x0000000000000000"/>

                    <register name="RDX" value="0x0000000000000000"/>

                    <register name="RSI" value="0x0000000000000220"/>

                    <register name="RDI" value="0x0000000007E434C0"/>

                    <register name="RSP" value="0x000000002DDBE380"/>

                    <register name="RBP" value="0x0000000000000000"/>

                    <register name="RIP" value="0x000000018000DB6E"/>

                    <register name="EFL" value="0x0000000000010246"/>

                    <register name="LastExceptionToRip" value="0x0000000000000000"/>

                    <register name="LastExceptionFromRip" value="0x0000000000000000"/>

                    </registerSet>

                     

                     

                    <binaryImageSet>

                    <binaryImage start="0x0000000140000000" end="0x00000001413F0000" path="adobe\Lightroom.exe"/>

                    <binaryImage start="0x00007FFF1D890000" end="0x00007FFF1DA3A000" path="ntdll.dll"/>

                    <binaryImage start="0x00007FFF1B720000" end="0x00007FFF1B85A000" path="kernel32.dll"/>

                    <binaryImage start="0x00007FFF1AD80000" end="0x00007FFF1AE8F000" path="KERNELBASE.dll"/>

                    <binaryImage start="0x00007FFEF0310000" end="0x00007FFEF05F7000" path="adobe\amtlib.dll"/>

                    <binaryImage start="0x00007FFF0D850000" end="0x00007FFF0D892000" path="adobe\CRClient.dll"/>

                    <binaryImage start="0x00007FFEEFC20000" end="0x00007FFEF0305000" path="adobe\ui.dll"/>

                    <binaryImage start="0x00007FFEEFAC0000" end="0x00007FFEEFC19000" path="adobe\substrate.dll"/>

                    <binaryImage start="0x00007FFF05900000" end="0x00007FFF05992000" path="adobe\AgKernel.dll"/>

                    <binaryImage start="0x00007FFEEF4E0000" end="0x00007FFEEFAB3000" path="adobe\mfc140u.dll"/>

                    <binaryImage start="0x00007FFF1BC70000" end="0x00007FFF1BDE1000" path="user32.dll"/>

                    <binaryImage start="0x00007FFF1D560000" end="0x00007FFF1D605000" path="advapi32.dll"/>

                    <binaryImage start="0x00007FFF1BE00000" end="0x00007FFF1D220000" path="shell32.dll"/>

                    <binaryImage start="0x00007FFF189B0000" end="0x00007FFF18C0A000" path="comctl32.dll"/>

                    <binaryImage start="0x00007FFF1B660000" end="0x00007FFF1B6B1000" path="shlwapi.dll"/>

                    <binaryImage start="0x00007FFEFFD00000" end="0x00007FFEFFD9D000" path="adobe\msvcp140.dll"/>

                    <binaryImage start="0x00007FFF1D670000" end="0x00007FFF1D7E8000" path="ole32.dll"/>

                    <binaryImage start="0x00007FFF1D610000" end="0x00007FFF1D668000" path="ws2_32.dll"/>

                    <binaryImage start="0x00007FFF1AEE0000" end="0x00007FFF1B0B7000" path="crypt32.dll"/>

                    <binaryImage start="0x00007FFF0D920000" end="0x00007FFF0D937000" path="adobe\VCRUNTIME140.dll"/>

                    <binaryImage start="0x00007FFF0E8D0000" end="0x00007FFF0E8D4000" path="api-ms-win-crt-convert-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0E880000" end="0x00007FFF0E884000" path="api-ms-win-crt-string-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0DB70000" end="0x00007FFF0DB74000" path="api-ms-win-crt-stdio-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D8F0000" end="0x00007FFF0D8F3000" path="api-ms-win-crt-filesystem-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D8E0000" end="0x00007FFF0D8E3000" path="api-ms-win-crt-heap-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D8D0000" end="0x00007FFF0D8D4000" path="api-ms-win-crt-runtime-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D840000" end="0x00007FFF0D843000" path="api-ms-win-crt-time-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D750000" end="0x00007FFF0D753000" path="api-ms-win-crt-environment-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D740000" end="0x00007FFF0D743000" path="api-ms-win-crt-locale-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D730000" end="0x00007FFF0D733000" path="api-ms-win-crt-utility-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D720000" end="0x00007FFF0D725000" path="api-ms-win-crt-multibyte-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D710000" end="0x00007FFF0D713000" path="api-ms-win-crt-conio-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFF0D700000" end="0x00007FFF0D705000" path="api-ms-win-crt-math-l1-1-0.dll"/>

                    <binaryImage start="0x00007FFEEA640000" end="0x00007FFEEE9D9000" path="adobe\libcef.dll"/>

                    <binaryImage start="0x00007FFF15140000" end="0x00007FFF15169000" path="IPHLPAPI.DLL"/>

                    <binaryImage start="0x00007FFF08760000" end="0x00007FFF08825000" path="winhttp.dll"/>

                    <binaryImage start="0x00007FFF1D240000" end="0x00007FFF1D414000" path="setupapi.dll"/>

                    <binaryImage start="0x00007FFF1B8D0000" end="0x00007FFF1B987000" path="oleaut32.dll"/>

                    <binaryImage start="0x00007FFF0DD90000" end="0x00007FFF0DF18000" path="dbghelp.dll"/>

                    <binaryImage start="0x00007FFF1B510000" end="0x00007FFF1B654000" path="gdi32.dll"/>

                    <binaryImage start="0x00007FFF08900000" end="0x00007FFF08A98000" path="GdiPlus.dll"/>

                    <binaryImage start="0x00007FFF16D60000" end="0x00007FFF16F47000" path="DWrite.dll"/>

                    <binaryImage start="0x00007FFF154C0000" end="0x00007FFF15927000" path="d2d1.dll"/>

                    <binaryImage start="0x00007FFF0EB40000" end="0x00007FFF0EB4B000" path="secur32.dll"/>

                    <binaryImage start="0x00007FFF1D7F0000" end="0x00007FFF1D88A000" path="comdlg32.dll"/>

                    <binaryImage start="0x00007FFF0EBB0000" end="0x00007FFF0ED10000" path="urlmon.dll"/>

                    <binaryImage start="0x00007FFF19F10000" end="0x00007FFF19F58000" path="authz.dll"/>

                    <binaryImage start="0x00007FFF17290000" end="0x00007FFF1729A000" path="version.dll"/>

                    <binaryImage start="0x00007FFEEF310000" end="0x00007FFEEF4DC000" path="adobe\wichitafoundation.dll"/>

                    <binaryImage start="0x00007FFF0CB70000" end="0x00007FFF0CBBD000" path="pdh.dll"/>

                    <binaryImage start="0x00007FFF0F2A0000" end="0x00007FFF0F4D0000" path="wininet.dll"/>

                    <binaryImage start="0x00007FFF1B410000" end="0x00007FFF1B444000" path="imm32.dll"/>

                    <binaryImage start="0x00007FFF198D0000" end="0x00007FFF199F1000" path="uxtheme.dll"/>

                    <binaryImage start="0x00007FFF1B460000" end="0x00007FFF1B507000" path="msvcrt.dll"/>

                    <binaryImage start="0x00007FFF1B860000" end="0x00007FFF1B8B7000" path="sechost.dll"/>

                    <binaryImage start="0x00007FFF1BB30000" end="0x00007FFF1BC66000" path="rpcrt4.dll"/>

                    <binaryImage start="0x00007FFF1B110000" end="0x00007FFF1B2E6000" path="combase.dll"/>

                    <binaryImage start="0x00007FFF1B450000" end="0x00007FFF1B459000" path="nsi.dll"/>

                    <binaryImage start="0x00007FFF1ACB0000" end="0x00007FFF1ACC2000" path="msasn1.dll"/>

                    <binaryImage start="0x00007FFF0E620000" end="0x00007FFF0E634000" path="usp10.dll"/>

                    <binaryImage start="0x00007FFF1B2F0000" end="0x00007FFF1B2F7000" path="psapi.dll"/>

                    <binaryImage start="0x00007FFF1A290000" end="0x00007FFF1A2AE000" path="userenv.dll"/>

                    <binaryImage start="0x00007FFF14910000" end="0x00007FFF14929000" path="dhcpcsvc.dll"/>

                    <binaryImage start="0x00007FFF06610000" end="0x00007FFF0668B000" path="winspool.drv"/>

                    <binaryImage start="0x00007FFF16C70000" end="0x00007FFF16CD3000" path="oleacc.dll"/>

                    <binaryImage start="0x00007FFF172A0000" end="0x00007FFF172BF000" path="winmm.dll"/>

                    <binaryImage start="0x00007FFF16500000" end="0x00007FFF16511000" path="wtsapi32.dll"/>

                    <binaryImage start="0x00007FFF15130000" end="0x00007FFF1513A000" path="winnsi.dll"/>

                    <binaryImage start="0x00007FFF1AE90000" end="0x00007FFF1AEDA000" path="cfgmgr32.dll"/>

                    <binaryImage start="0x00007FFF0EFF0000" end="0x00007FFF0F29A000" path="iertutil.dll"/>

                    <binaryImage start="0x000000005FDE0000" end="0x000000005FF51000" path="adobe\icuuc58.dll"/>

                    <binaryImage start="0x000000005FBD0000" end="0x000000005FDD2000" path="adobe\icuin58.dll"/>

                    <binaryImage start="0x00007FFEEF170000" end="0x00007FFEEF30D000" path="adobe\libeay32.dll"/>

                    <binaryImage start="0x00007FFF1D420000" end="0x00007FFF1D559000" path="msctf.dll"/>

                    <binaryImage start="0x00007FFEFE500000" end="0x00007FFEFE5F2000" path="ucrtbase.dll"/>

                    <binaryImage start="0x00007FFF1AC00000" end="0x00007FFF1AC14000" path="profapi.dll"/>

                    <binaryImage start="0x00007FFF17260000" end="0x00007FFF1728A000" path="WINMMBASE.dll"/>

                    <binaryImage start="0x00007FFF1AB40000" end="0x00007FFF1AB4A000" path="CRYPTBASE.DLL"/>

                    <binaryImage start="0x00007FFF1AAB0000" end="0x00007FFF1AADB000" path="sspicli.dll"/>

                    <binaryImage start="0x000000005E2C0000" end="0x000000005FBC2000" path="adobe\icudt58.dll"/>

                    <binaryImage start="0x00007FFEEF080000" end="0x00007FFEEF16F000" path="adobe\msvcr120.dll"/>

                    <binaryImage start="0x00007FFF19230000" end="0x00007FFF192CF000" path="SHCore.dll"/>

                    <binaryImage start="0x00007FFF19A70000" end="0x00007FFF19A96000" path="devobj.dll"/>

                    <binaryImage start="0x00007FFF1AAE0000" end="0x00007FFF1AB40000" path="bcryptPrimitives.dll"/>

                    <binaryImage start="0x0000000063610000" end="0x0000000063629000" path="dnssd.dll"/>

                    <binaryImage start="0x00007FFF19060000" end="0x00007FFF19080000" path="dwmapi.dll"/>

                    <binaryImage start="0x00007FFF19AC0000" end="0x00007FFF19ACA000" path="kernel.appcore.dll"/>

                    <binaryImage start="0x00007FFF1B300000" end="0x00007FFF1B3A4000" path="clbcatq.dll"/>

                    <binaryImage start="0x00007FFEFF9D0000" end="0x00007FFEFFA68000" path="tiptsf.dll"/>

                    <binaryImage start="0x00007FFF15AB0000" end="0x00007FFF15C15000" path="propsys.dll"/>

                    <binaryImage start="0x000000006C720000" end="0x000000006C7EA000" path="adobe\WFCore.dll"/>

                    <binaryImage start="0x000000006DFA0000" end="0x000000006DFE0000" path="adobe\WFSQLite.dll"/>

                    <binaryImage start="0x000000006FAE0000" end="0x000000006FAF4000" path="adobe\WFWeb.dll"/>

                    <binaryImage start="0x000000006C580000" end="0x000000006C71F000" path="adobe\WFOzClient.dll"/>

                    <binaryImage start="0x000000006FEC0000" end="0x000000006FEC7000" path="adobe\LightroomModels.dll"/>

                    <binaryImage start="0x00007FFEEEE80000" end="0x00007FFEEF07E000" path="adobe\IMSLib.dll"/>

                    <binaryImage start="0x00007FFF0CB00000" end="0x00007FFF0CB17000" path="adobe\xml_toolkit.dll"/>

                    <binaryImage start="0x00007FFF18EC0000" end="0x00007FFF19053000" path="WindowsCodecs.dll"/>

                    <binaryImage start="0x00007FFF05500000" end="0x00007FFF0558D000" path="mscms.dll"/>

                    <binaryImage start="0x00007FFF0D940000" end="0x00007FFF0D981000" path="icm32.dll"/>

                    <binaryImage start="0x0000000180000000" end="0x00000001808A9000" path="adobe\Import.lrmodule"/>

                    <binaryImage start="0x00007FFF19F60000" end="0x00007FFF19F90000" path="ntmarta.dll"/>

                    <binaryImage start="0x00007FFF0BA90000" end="0x00007FFF0BA9F000" path="wbemprox.dll"/>

                    <binaryImage start="0x00007FFF0A4C0000" end="0x00007FFF0A53F000" path="wbemcomn.dll"/>

                    <binaryImage start="0x00007FFF1A590000" end="0x00007FFF1A5AE000" path="cryptsp.dll"/>

                    <binaryImage start="0x00007FFF1A180000" end="0x00007FFF1A1B5000" path="rsaenh.dll"/>

                    <binaryImage start="0x00007FFF1A7C0000" end="0x00007FFF1A7E6000" path="bcrypt.dll"/>

                    <binaryImage start="0x00007FFF06D10000" end="0x00007FFF06D24000" path="wbemsvc.dll"/>

                    <binaryImage start="0x00007FFF06D30000" end="0x00007FFF06E14000" path="fastprox.dll"/>

                    <binaryImage start="0x00007FFEFFB10000" end="0x00007FFEFFBCE000" path="adobe\updaternotifications.dll"/>

                    <binaryImage start="0x00007FFF16490000" end="0x00007FFF164A5000" path="netapi32.dll"/>

                    <binaryImage start="0x00007FFF19F00000" end="0x00007FFF19F0C000" path="netutils.dll"/>

                    <binaryImage start="0x00007FFF1A8E0000" end="0x00007FFF1A905000" path="srvcli.dll"/>

                    <binaryImage start="0x00007FFF16520000" end="0x00007FFF16536000" path="wkscli.dll"/>

                    <binaryImage start="0x00007FFF15E60000" end="0x00007FFF15FFD000" path="taskschd.dll"/>

                    <binaryImage start="0x00007FFF14C30000" end="0x00007FFF14C55000" path="mssprxy.dll"/>

                    <binaryImage start="0x0000000012580000" end="0x000000001670D000" path="adobe\CameraRaw.dll"/>

                    <binaryImage start="0x00007FFEEEC10000" end="0x00007FFEEED31000" path="opengl32.dll"/>

                    <binaryImage start="0x00007FFEEA110000" end="0x00007FFEEA63D000" path="adobe\libmmd.dll"/>

                    <binaryImage start="0x00007FFF05CC0000" end="0x00007FFF05D05000" path="adobe\tbb.dll"/>

                    <binaryImage start="0x00007FFF058B0000" end="0x00007FFF058F4000" path="adobe\tbbmalloc.dll"/>

                    <binaryImage start="0x00007FFEFF8E0000" end="0x00007FFEFF931000" path="adobe\CONCRT140.dll"/>

                    <binaryImage start="0x00007FFEE8C10000" end="0x00007FFEEA10E000" path="adobe\svml_dispmd.dll"/>

                    <binaryImage start="0x00007FFF07800000" end="0x00007FFF0782C000" path="glu32.dll"/>

                    <binaryImage start="0x00007FFEEEA60000" end="0x00007FFEEEB54000" path="ddraw.dll"/>

                    <binaryImage start="0x00007FFF0D6F0000" end="0x00007FFF0D6F9000" path="dciman32.dll"/>

                    <binaryImage start="0x000000005C090000" end="0x000000005E2C0000" path="nvoglv64.dll"/>

                    <binaryImage start="0x00007FFF1B0C0000" end="0x00007FFF1B10C000" path="wintrust.dll"/>

                    <binaryImage start="0x00007FFEE89A0000" end="0x00007FFEE8C06000" path="nvspcap64.dll"/>

                    <binaryImage start="0x00007FFF1A2B0000" end="0x00007FFF1A2F5000" path="powrprof.dll"/>

                    <binaryImage start="0x00007FFF19EA0000" end="0x00007FFF19EF7000" path="winsta.dll"/>

                    <binaryImage start="0x00007FFEEEE00000" end="0x00007FFEEEE73000" path="adobe\video_toolkit.dll"/>

                    <binaryImage start="0x00000000052B0000" end="0x00000000052DB000" path="adobe\catalog_converters.dll"/>

                    <binaryImage start="0x00007FFEEEBC0000" end="0x00007FFEEEC04000" path="adobe\bridgetalk.dll"/>

                    <binaryImage start="0x000000002B2E0000" end="0x000000002B677000" path="adobe\MediaCoreIF.DLL"/>

                    <binaryImage start="0x0000000011080000" end="0x000000001108D000" path="adobe\boost_system.dll"/>

                    <binaryImage start="0x0000000011090000" end="0x00000000110A9000" path="adobe\boost_date_time.dll"/>

                    <binaryImage start="0x00000000110B0000" end="0x00000000110D2000" path="adobe\boost_threads.dll"/>

                    <binaryImage start="0x000000002B680000" end="0x000000002BA07000" path="adobe\dvacore.dll"/>

                    <binaryImage start="0x000000002BA10000" end="0x000000002BA73000" path="adobe\dvamediatypes.dll"/>

                    <binaryImage start="0x000000002BA80000" end="0x000000002BB0A000" path="adobe\dvatransport.dll"/>

                    <binaryImage start="0x000000002BB10000" end="0x000000002BB57000" path="adobe\dvamarshal.dll"/>

                    <binaryImage start="0x000000002BB60000" end="0x000000002BD75000" path="adobe\dynamiclink.dll"/>

                    <binaryImage start="0x000000002BD80000" end="0x000000002BED5000" path="adobe\dvaaudiodevice.dll"/>

                    <binaryImage start="0x000000002BEE0000" end="0x000000002BFFF000" path="adobe\dvaplayer.dll"/>

                    <binaryImage start="0x00007FFF18C90000" end="0x00007FFF18E98000" path="d3d11.dll"/>

                    <binaryImage start="0x000000002C020000" end="0x000000002C048000" path="adobe\boost_filesystem.dll"/>

                    <binaryImage start="0x000000002C050000" end="0x000000002C07E000" path="adobe\dvaunittesting.dll"/>

                    <binaryImage start="0x00007FFF0EB90000" end="0x00007FFF0EBAB000" path="mpr.dll"/>

                    <binaryImage start="0x00007FFF1A530000" end="0x00007FFF1A588000" path="mswsock.dll"/>

                    <binaryImage start="0x00007FFF18C10000" end="0x00007FFF18C8F000" path="dxgi.dll"/>

                    <binaryImage start="0x00007FFEE8880000" end="0x00007FFEE892D000" path="adobe\cef_toolkit.dll"/>

                    <binaryImage start="0x00007FFEE8670000" end="0x00007FFEE8880000" path="msxml3.dll"/>

                    <binaryImage start="0x00007FFF14930000" end="0x00007FFF14944000" path="dhcpcsvc6.DLL"/>

                    <binaryImage start="0x00007FFEFFA70000" end="0x00007FFEFFAEE000" path="webio.dll"/>

                    <binaryImage start="0x00007FFF1A340000" end="0x00007FFF1A3E3000" path="dnsapi.dll"/>

                    <binaryImage start="0x00000000635C0000" end="0x00000000635E6000" path="mdnsNSP.dll"/>

                    <binaryImage start="0x00007FFF06E20000" end="0x00007FFF06E29000" path="rasadhlp.dll"/>

                    <binaryImage start="0x00007FFF14850000" end="0x00007FFF148B8000" path="FWPUCLNT.DLL"/>

                    <binaryImage start="0x00007FFF07120000" end="0x00007FFF0714D000" path="adobe\net_client.dll"/>

                    <binaryImage start="0x00007FFF07070000" end="0x00007FFF070A1000" path="adobe\Help.dll"/>

                    <binaryImage start="0x00007FFF05C90000" end="0x00007FFF05CBD000" path="adobe\Headlights.dll"/>

                    <binaryImage start="0x00007FFEE85F0000" end="0x00007FFEE866D000" path="adobe\AdobePIP.dll"/>

                    <binaryImage start="0x00007FFF0E780000" end="0x00007FFF0E78C000" path="ondemandconnroutehelper.dll"/>

                    <binaryImage start="0x00007FFEE8360000" end="0x00007FFEE85E4000" path="adobe\LogSession.dll"/>

                    <binaryImage start="0x00007FFF0BAB0000" end="0x00007FFF0BAC2000" path="adobe\Vulcan.dll"/>

                    <binaryImage start="0x00007FFEE82C0000" end="0x00007FFEE8351000" path="adobe\VulcanMessage5.dll"/>

                    <binaryImage start="0x00007FFEE8220000" end="0x00007FFEE82BE000" path="adobe\ExtLib.dll"/>

                    <binaryImage start="0x00007FFF04F70000" end="0x00007FFF04F96000" path="adobe\DiscBurning.dll"/>

                    <binaryImage start="0x00007FFEEEA20000" end="0x00007FFEEEA60000" path="adobe\Email.dll"/>

                    <binaryImage start="0x00007FFEE8170000" end="0x00007FFEE821D000" path="adobe\image_analysis.dll"/>

                    <binaryImage start="0x00007FFEE7620000" end="0x00007FFEE7F7D000" path="adobe\mona.dll"/>

                    <binaryImage start="0x00007FFEE73B0000" end="0x00007FFEE761C000" path="adobe\opencv_core310.dll"/>

                    <binaryImage start="0x00007FFEE6620000" end="0x00007FFEE6982000" path="adobe\opencv_imgproc310.dll"/>

                    <binaryImage start="0x00007FFEE71D0000" end="0x00007FFEE73AD000" path="adobe\opencv_calib3d310.dll"/>

                    <binaryImage start="0x00007FFEE80F0000" end="0x00007FFEE816B000" path="adobe\opencv_video310.dll"/>

                    <binaryImage start="0x00007FFEE64B0000" end="0x00007FFEE6620000" path="adobe\libiomp5md.dll"/>

                    <binaryImage start="0x00007FFEE8020000" end="0x00007FFEE80E6000" path="adobe\opencv_features2d310.dll"/>

                    <binaryImage start="0x00007FFEE7140000" end="0x00007FFEE71C7000" path="adobe\opencv_flann310.dll"/>

                    <binaryImage start="0x000000002FF80000" end="0x0000000030318000" path="adobe\coretech_toolkit.dll"/>

                    <binaryImage start="0x00000000090B0000" end="0x000000000920A000" path="adobe\WRServices.dll"/>

                    <binaryImage start="0x000000005BF90000" end="0x000000005C086000" path="adobe\AXEDOMCore.dll"/>

                    <binaryImage start="0x00007FFEE70B0000" end="0x00007FFEE713F000" path="adobe\BIB.dll"/>

                    <binaryImage start="0x00007FFEE6AF0000" end="0x00007FFEE6B4D000" path="adobe\BIBUtils.dll"/>

                    <binaryImage start="0x00007FFEE5C80000" end="0x00007FFEE64AF000" path="adobe\AGM.dll"/>

                    <binaryImage start="0x00007FFEE5840000" end="0x00007FFEE5C7C000" path="adobe\CoolType.dll"/>

                    <binaryImage start="0x00007FFEE5680000" end="0x00007FFEE583D000" path="adobe\ACE.dll"/>

                    <binaryImage start="0x0000000064F50000" end="0x0000000065022000" path="msvcr100.dll"/>

                    <binaryImage start="0x0000000065030000" end="0x00000000650C8000" path="msvcp100.dll"/>

                    <binaryImage start="0x00007FFF1A110000" end="0x00007FFF1A17B000" path="schannel.dll"/>

                    <binaryImage start="0x00007FFF19DF0000" end="0x00007FFF19E12000" path="gpapi.dll"/>

                    <binaryImage start="0x00007FFF1A790000" end="0x00007FFF1A7B4000" path="ncrypt.dll"/>

                    <binaryImage start="0x00007FFF1A750000" end="0x00007FFF1A78A000" path="ntasn1.dll"/>

                    <binaryImage start="0x00007FFF08D70000" end="0x00007FFF08D8B000" path="ncryptsslp.dll"/>

                    <binaryImage start="0x00007FFF0D800000" end="0x00007FFF0D834000" path="cryptnet.dll"/>

                    <binaryImage start="0x00007FFF1B6C0000" end="0x00007FFF1B71A000" path="Wldap32.dll"/>

                    <binaryImage start="0x00007FFF14950000" end="0x00007FFF149B2000" path="ninput.dll"/>

                    <binaryImage start="0x00007FFF173B0000" end="0x00007FFF189A8000" path="nvwgf2umx.dll"/>

                    <binaryImage start="0x00007FFF1D220000" end="0x00007FFF1D235000" path="imagehlp.dll"/>

                    <binaryImage start="0x00007FFF15480000" end="0x00007FFF154B8000" path="xmllite.dll"/>

                    </binaryImageSet>

                    <dumpType>

                    Mini

                    </dumpType>

                    </crash>

                     

                     

                    </crashreport>

                    • 7. Re: LR C CC 7.3 has crashed!!!
                      danaij23564703 Level 1

                      My OS is win 8.1 pro

                       

                      Sorry for wrong info

                      • 8. Re: LR C CC 7.3 has crashed!!!
                        Akash Sharma Adobe Employee

                        Hi danaij23564703,

                         

                        Sorry about the delay in my response. I tracked down the crash logs sent by you and found that the app crash is due to a known issue we're working on.

                         

                        I'd suggest that you may roll back to the Lightroom Classic CC 7.2 update in the meanwhile. See http://blogs.adobe.com/adobecare/2015/06/16/how-to-find-and-install-previous-version-of-ad obe-apps-in-cc-2015/

                         

                        Regards,

                        Akash

                        • 9. Re: LR C CC 7.3 has crashed!!!
                          Akash Sharma Adobe Employee

                          Hi marcinb51184367,

                           

                          I did a search for submitted crash logs and didn't find any from you. If you hit a crash, please submit a crash log along with your email address: Submit a crash report for Adobe Photoshop and Lightroom

                           

                          Regards,

                          Akash

                          • 10. Re: LR C CC 7.3 has crashed!!!
                            MaureenONeil Level 1

                            So this is a known issue????  When can we expect the fix?  I can't get any work done?  So frustrated.

                            Thank you,

                            Maureen

                            • 11. Re: LR C CC 7.3 has crashed!!!
                              Akash Sharma Adobe Employee

                              Hi Maureen,

                               

                              Sorry about the delay in my response.

                              I've checked the crash report you've submitted using the Crash reporter(big thanks for that) and can see that the app crash is due to a known issue in the latest version and our Engineering team is working towards a fix.

                               

                              Regards,

                              Akash

                              1 person found this helpful
                              • 12. Re: LR C CC 7.3 has crashed!!!
                                fermin.silva Level 1

                                To me it always crashes two or tree times every time I open it for the first time.

                                I just keep trying until it works.

                                 

                                Sometimes it helps to open it through the Creative Cloud app, but it's just a matter of luck.

                                 

                                I haven't seen such a buggy software release since Ubisoft days with Assassins Creed

                                • 13. Re: LR C CC 7.3 has crashed!!!
                                  danaij23564703 Level 1

                                  LR 7.3.1 Solves all my problems.
                                  Thanks god and Adobe Team

                                  • 14. Re: LR C CC 7.3 has crashed!!!
                                    Akash Sharma Adobe Employee

                                    Hi All,

                                     

                                    We are happy to announce the release of Lightroom 7.3.1 including fix to resolve the most of the reported crashes.

                                     

                                    To update Lightroom Classic CC to 7.3.1, click "Update" in the Creative Cloud desktop application next to Lightroom Classic CC. See Update Creative Cloud apps

                                     

                                    Please note that the update might not resolve the app crash in some cases, so please feel free to share your feedback with us.

                                     

                                    Thanks for your patience and cooperation while working on this issue.

                                     

                                    Regards,

                                    Akash