1 Reply Latest reply on Apr 4, 2018 12:17 PM by robk2013

    Photoshop crashing minutes after opening

    robk2013

      On a new Dell XPS 15 (9560), Photoshop can only stay open between 1 and 5 minutes before crashing unexpectedly. The crash is unrelated to using any specific tool. Sometimes it crashes before I have even opened an image file.

       

      I tried reinstalling PS and Creative Cloud to no avail.

       

      Here is the most recent crash report:

       

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.3" build="20180323.r.293">
      <time year="2018" month="4" day="4" hour="13" minute="52" second="31"/>
      <user guid="bbb0dfae-89f1-48d9-b486-9e2b881cd264"/>
      <system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32619" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz"/>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFB47D5AD20">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FFB47D5AD20" symbolname="clGetCLObjectInfoINTEL"/>
      <stackStatement index="1" address="0x00007FFB851F43C0" symbolname="GdiSetLastError"/>
      <stackStatement index="2" address="0x00007FFB86BC76BF" symbolname="TpWaitForTimer"/>
      <stackStatement index="3" address="0x00007FFB86BC7A71" symbolname="TpWaitForTimer"/>
      <stackStatement index="4" address="0x00007FFB86BCB530" symbolname="RtlImageNtHeader"/>
      <stackStatement index="5" address="0x00007FFB86BC6B79" symbolname="RtlSetThreadSubProcessTag"/>
      <stackStatement index="6" address="0x00007FFB86BC4B90" symbolname="RtlSetThreadWorkOnBehalfTicket"/>
      <stackStatement index="7" address="0x00007FFB84411FE4" symbolname="BaseThreadInitThunk"/>
      <stackStatement index="8" address="0x00007FFB86BFEFC1" symbolname="RtlUserThreadStart"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="RAX" value="0x00007FFB47D5AD20"/>
      <register name="RBX" value="0x0000015117D6E5E0"/>
      <register name="RCX" value="0x00000050C97FF380"/>
      <register name="RDX" value="0x0000015117D726A0"/>
      <register name="RSI" value="0x0000000000000001"/>
      <register name="RDI" value="0x0000000000000000"/>
      <register name="RSP" value="0x00000050C97FF358"/>
      <register name="RBP" value="0x0000000000000000"/>
      <register name="RIP" value="0x00007FFB47D5AD20"/>
      <register name="EFL" value="0x0000000000010202"/>
      <register name="LastExceptionToRip" value="0x0000000000000000"/>
      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
      </registerSet>

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