1 Reply Latest reply on Apr 5, 2018 7:19 AM by twaritar3263062

    Cancellation of subscription and fee waived

    juditha45120974 Level 1

      Can you cancel the Adobe stock subscription after making a mistake of creating another subscription using a different email?

        • 1. Re: Cancellation of subscription and fee waived
          twaritar3263062 Adobe Employee

          Hi Judith,

           

          Thanks for reaching out to the Stock team. If I understand correctly, you want to cancel your Stock subscription which is associated with the Adobe ID shared in the forums. I just checked your account details (under the Adobe ID shared in the forums) and noticed that you signed in for the Stock 10 images per month (one-year) on 22 Jan 2018 and the subscription is currently in the suspended state due to some payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

          In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

           

          In case you are referring to a different Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

           

          Feel free to update this thread in case of any additional questions.

           

          Regards

          Twarita

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