1 2 Previous Next 50 Replies Latest reply on Nov 15, 2018 11:27 AM by juli vizza Branched to a new discussion.

    Markers missing after last update!

    Visio Level 1

      After updating Premiere CC to the latest (Version 12.1.0 | Build 186) all the markers on the timeline are missing.
      Marking them in again, I switched between sequences and upon returning they had disappeared again. !

       

      Any help appreciated.

        • 1. Re: Markers missing after last update!
          erengulfidan Level 1

          I have the same issue. I spent hours creating markers for my project, and now my markers are gone. When I drag my sequence to my source monitor, the markers disappeared. And then I opened my sequence on the timeline to make sure it wasn't a source monitor issue and my markers were gone from there too. No titles, no descriptions, nothing. This is extremely frustrating as I do sequence editing based off of my markers. Can Adobe please fix this bug asap?

          • 2. Re: Markers missing after last update!
            PBMarc Level 1

            SAME PROBLEM! WOW it is a major issue as most editing is done with markers to keep track of in and outs and notes and etc etc...

            I "save as" A and B every 10 min or so so I was able to get back my markers but lost some editing. I removed latest version and went back 1 BUT had to convert it back... come on Adobe... 12.1 to 12.0 should not be an issue!!!

            • 3. Re: Markers missing after last update!
              erengulfidan Level 1

              Hey, I might have found to work around this. I did 2 things; not sure which one helped but things seem to be working better now.

               

              1) I moved my preference folder. You can delete or move the folder from Documents --> Adobe --> Premiere Pro --> 12.0 if you're on a Mac. I moved it to my desktop but you can also delete it.

               

              2) Instead of building my markers on my sequence timeline and then dragging my sequence to my source monitor, I started creating my markers ON my source monitor. So I drag my sequence to my source monitor first and THEN create the markers. This way when I open my sequence again on my timeline, the markers stick. And the next time I drag my sequence onto my source monitor, the markers are still there...

               

              Adobe still needs to fix the issue but in the meantime, hope this helps...

              1 person found this helpful
              • 4. Re: Markers missing after last update!
                moviejulie Level 1

                Here's another workaround that seemed to work.

                One caveat - I don't know if this works if you close and re-open the project again.

                We ended up just rolling back to the previous version so I didn't test all the different possibilities.

                 

                The markers seem to be erased from the sequence only the first time it gets opened in the source monitor.

                After it's been opened once in the source monitor, the markers seem to stick.

                 

                12.1 has a new feature added where you can copy/paste sequence markers.

                 

                Workaround -

                 

                If you have a sequence with existing markers, duplicate the sequence.

                Open the sequence in the source monitor, erasing all the markers.

                Copy/paste the markers from the duplicate sequence back onto the original sequence that just had all it's markers erased.

                 

                If you're adding new markers to a new sequence, just make sure to open that sequence in the source monitor one time, before you start adding in markers.

                2 people found this helpful
                • 5. Re: Markers missing after last update!
                  joshs37555252 Level 1

                  I can confirm this is still happening in Version 12.1.1 (Build 10).

                   

                  This bug has managed to undo a lot of prep work I've done and has me scrambling through Auto-Saves to get it back. It is absolutely destructive.

                   

                  I'm using moviejulie's workaround in the meantime ( didn't know about copy+paste markers until today) but this is just painful and it confirms every fear I have when I'm forced to update Premiere to its latest and greatest version.

                   

                  Please, please fix this!

                  1 person found this helpful
                  • 6. Re: Markers missing after last update!
                    PBMarc Level 1

                    Ugh! I was hoping 12.1.1 would fix this... Sticking with 12.0.  This is a devastating issue as most of us use markers to keep control of what gets used or not and where... I manually save every project in an A / B routine every 5 or ten minutes.  For Example:

                    File_Name_Project_Name_Whatever CC2018A then after a bit save as ...CC2018B then after a bit CC2018A.

                    • 7. Re: Markers missing after last update!
                      Visio Level 1

                      A real shame that Adobe hasn't fixed this yet, It's been a real headache.

                       

                      moviejulie
                      That's an interesting workaround I was unaware you could copy markers between sequences. 
                      I will have to look into that.

                      • 8. Re: Markers missing after last update!
                        Kevin-Monahan Adobe Employee

                        Hi Visio,

                        It is not recommended to update a major project from one version to the next while it is in progress. Is it possible to remain on the version your Premiere Pro project was created on until it is complete? That would be ideal.

                         

                        Thanks,
                        Kevin

                        • 9. Re: Markers missing after last update!
                          Visio Level 1

                          Hi Kevin-Monahan,

                           

                          Unfortunately, it was a mistake while updating other apps.
                          Sadly rolling back is not possible as it refuses to load other elements that were part of the project. 

                           

                          For the moment everything seems to be working but I haven't had a chance to use markers to the same extent in recent projects, but I will keep an eye out for another update to see it has been fixed.

                           

                          One of the recent updates upset of lot of CC apps Stability, but they seen to becoming more stable as each update comes out.   

                          • 10. Re: Markers missing after last update!
                            Kevin-Monahan Adobe Employee

                            Sorry for the inconvenience, Visio. Please be sure to file any issues here: Premiere Pro: Hot (883 ideas) – Adobe video & audio apps Hope all goes smoothly on the project moving forward.

                             

                            Thanks,
                            Kevin

                            • 11. Re: Markers missing after last update!
                              PBMarc Level 1

                              Hello Kevin

                              I think I speak for everyone here: the destructive Marker deletion bug needs to be fixed asap... Please :-)

                              1 person found this helpful
                              • 12. Re: Markers missing after last update!
                                Kevin-Monahan Adobe Employee

                                Definitely tell the devs, then, by placing it in User Voice. I'll do the same. Cheers.

                                • 13. Re: Markers missing after last update!
                                  garyp53225310 Level 1

                                  What a complete disaster.  Hours and hours and hours of markers are gone. 

                                  • 14. Re: Markers missing after last update!
                                    AKChannel Level 1

                                    Kevin,

                                     

                                    I appreciate your response, but us editors are often working on multiple projects all the time, and Premiere automatically deletes older versions of itself. If life were as simple as one project at a time, most of us would have little to complain about.

                                     

                                    As a practical example:

                                    I just pulled up a project that I started in November (still live) and entered into the interview segment to find the markers were deleted. This has all the notes from each of the 1hr + long interviews, so kind of a big deal.

                                     

                                    Fortunately I can look back into the autosaved aspects to try and resolve it, but it's a significant time hassle for my part. It would be comparable to simply deleting all the audio keyframes between one update and the next. It's not really necessary and creates a hassle.

                                     

                                    I hope that gives some insight as to the challenges facing this. Appreciate the hard work you guys do.

                                    • 15. Re: Markers missing after last update!
                                      PBMarc Level 1

                                      Thankfully I save A / B versions manually (on top of auto save) and when this happened to me I had the "B" version saved from 15 minutes earlier... ADOBE this is not a minor bug! This literally wipes out days of editing for people! Notes and cuts and in out points ALL gone! PLEASE FIX ASAP

                                      1 person found this helpful
                                      • 16. Re: Markers missing after last update!
                                        Stan Jones Adobe Community Professional & MVP

                                        Does this thread refer only to the "disappearing sequence markers" or clip markers also?

                                         

                                        If sequence markers, the conclusion some users have reached is that this is due to opening a sequence in the source monitor, and that the problem does not occur if you open the sequence in the source monitor before adding sequence markers. (That workaround has not been fully tested, but appears to work for some.)

                                         

                                        If your issue is the sequence markers, does the "open in source monitor first" avoid subsequent sequence markers being deleted?

                                         

                                        I agree it is a bug, but a) just trying to understand this workaround and b) wanting to determine if some of you are referring to clip markers.

                                        • 17. Re: Markers missing after last update!
                                          AKChannel Level 1

                                          Hey Stan,

                                           

                                          The issue for me was just re-opening my project into Premiere. After the update, all the timeline markers were gone.

                                          • 18. Re: Markers missing after last update!
                                            Stan Jones Adobe Community Professional & MVP

                                            AKChannel  wrote

                                             

                                            Hey Stan,

                                             

                                            The issue for me was just re-opening my project into Premiere. After the update, all the timeline markers were gone.

                                            I can create several versions of this, but not one in which they actually disappeared upon re-opening. So I wonder what happened there. The closest I get to that is a) add markers in timeline, b) open in source monitor (they are gone in the source monitor, the markers are still visible in the timeline, and Shift-M demonstrates they are NOT actually there), c) save, close, reopen; d) they are "gone" in the timeline.

                                             

                                            I can create the opposite illusion if I create the markers, save, open in source monitor (they are gone in source monitor, still show in timeline), do not save, close, reopen -> the markers are still there. Open in source monitor, and, yes, they are gone.

                                             

                                            FYI, the workaround of duplicating the sequence, open the duplicate in the source monitor, and copy/paste all the clips from the original to the duplicate (with the "Copy/paste includes Sequence Markers" selected) survives save/close/open and now opening the duplicate in the source monitor does not delete the "old" markers.

                                            • 19. Re: Markers missing after last update!
                                              Tester543 Adobe Employee

                                              We believe that we have a fix for the missing markers bug that will be in the next update.

                                              4 people found this helpful
                                              • 20. Re: Markers missing after last update!
                                                Stan Jones Adobe Community Professional & MVP

                                                Tester543:

                                                Thanks for this update. I realized again today, however, that there was also a "disappearing [clip] marker" issue. Does the fix refer to both problems, or only the "sequence markers disappear when opened in source monitor" problem discussed in this current thread?

                                                 

                                                A thread regarding clip markers is here:

                                                 

                                                CC2018: Markers Disappeared...

                                                • 21. Re: Markers missing after last update!
                                                  Tester543 Adobe Employee

                                                  Can you provide some details for the disappearing clip marker scenario.  I was able to verify that the sequence markers were fixed  (having been able to reproduce bug using 12.1.1) so I want to be sure the clip marker case can be reproduced with with 12.1.1 and verified fixed in our dot release.

                                                  • 22. Re: Markers missing after last update!
                                                    Stan Jones Adobe Community Professional & MVP

                                                    I was not able to reproduce the clip marker issue.

                                                     

                                                    Here is a thread where it is discussed:

                                                     

                                                    CC2018: Markers Disappeared...

                                                     

                                                    I posted there to point out the two issues, but don't have responses yet.

                                                     

                                                    When I started my investigation of this, I was looking at clip marker issues, and posted in this thread, to point out the multiple variations on whether clip markers were being saved to clips or not etc:

                                                     

                                                    Re: Clip Markers Dissapered

                                                    • 23. Re: Markers missing after last update!
                                                      Stan Jones Adobe Community Professional & MVP

                                                      Test543, I have another variation on the sequence marker issue for you to look at.

                                                       

                                                      A user posted on the other ("clip marker?") thread regarding this:

                                                       

                                                      Re: CC2018: Markers Disappeared...

                                                       

                                                      I tested the observation that sequence markers added by pressing "m" while playing the timeline, "there are no markers."

                                                       

                                                      It is part of the same problem, but can you confirm that it is also fixed by the planned update?

                                                       

                                                      Create a new sequence and add markers by pressing "m" while playing. The markers appear on the timeline. If it is now opened in the source monitor, they are deleted, do not appear in the source monitor, and "false" appearances of them are still in the timeline. Close the sequence in the timeline, then reopen and it confirms the markers are deleted.

                                                       

                                                      Create a new sequence, open it in the source monitor, and add markers by pressing "m" while playing. The markers DO NOT appear on the timeline. Close the sequence in the timeline, then reopen, and it confirms the markers are present.

                                                       

                                                      Create a new sequence, open it in the source monitor, close it in the timeline, and reopen it in the timeline. Add markers by pressing "m" while playing. The markers appear on the timeline and the source monitor.

                                                       

                                                      I was not tracking this, but it appears that the program monitor has the "false" indicator until a marker is added in the source monitor (where all the false disappear and only the new, good marker is shown) or the sequence is closed in the timeline and reopened.

                                                      • 24. Re: Markers missing after last update!
                                                        Tester543 Adobe Employee

                                                        Thanks for the updated information.  The bug fix definitely fixes issues with the sequence markers / opening the sequence in the source monitor and having the markers get out of sync and disappear.  It also addresses clip marker issues also.  I will however try the latest scenario to confirm that it has been fixed also.

                                                        3 people found this helpful
                                                        • 25. Re: Markers missing after last update!
                                                          glaustin Level 2

                                                          And the next update is when?

                                                          • 26. Re: Markers missing after last update!
                                                            KeithHopkin Level 1

                                                            I just upgraded from 12.0.1 > 12.1.1 and my markers disappeared in the project I was working on. Nice job Adobe!

                                                            • 27. Re: Markers missing after last update!
                                                              KeithHopkin Level 1

                                                              But will the markers that disappeared in these projects re appear again or are they gone forever?

                                                              • 28. Re: Markers missing after last update!
                                                                Stan Jones Adobe Community Professional & MVP

                                                                KeithHopkin  wrote

                                                                 

                                                                But will the markers that disappeared in these projects re appear again or are they gone forever?

                                                                Once they disappear, they are gone.

                                                                 

                                                                You can use the workaround to get sequence markers back, based on the last backup you have.

                                                                 

                                                                The best option is to use the workaround before opening a sequence with markers in the source monitor.

                                                                 

                                                                The workaround:

                                                                 

                                                                Make sure you have backups! DO NOT open your sequence in the source monitor. Duplicate the sequence, open the duplicate in the source monitor, and copy/paste all the clips from the original to the duplicate (with the "Copy/paste includes Sequence Markers" selected). Opening the original sequence in the source monitor will still delete the markers; but the duplicate sequence now has markers that will not be deleted if opened again in the source monitor.

                                                                • 29. Re: Markers missing after last update!
                                                                  PBMarc Level 1

                                                                  Soooo 12.1.2 is coming.... SOON???? Thanks!

                                                                  • 30. Re: Markers missing after last update!
                                                                    KeithHopkin Level 1

                                                                    Don't worry. There will just be more bugs.

                                                                    • 31. Re: Markers missing after last update!
                                                                      EposVox Level 1

                                                                      Also hoping we get an update soon. I have never opened a sequence in source monitor and my issue still falls in line with the rest otherwise.

                                                                      The "disappearing" seems to happen mid-edit. In two instances now, they disappeared while the timeline was open, but usually they don't "disappear" until I re-open the project. Check auto-saves and they've been gone for over an hour's worth of work and just visually lying to me, basically.

                                                                      I've also had an issue where making new markers don't appear on the timeline at all - only program monitor - until I make "enough" (arbitrary amount) and suddenly they all appear on the proper timeline.

                                                                      And the Markers panel itself has not shown any markers from a sequence in a long time. Select sequence on timeline, select it in bin, directly select a marker itself, it does not show anything.

                                                                       

                                                                      I've tried reinstalling, deleting cache, tearing my hair out.

                                                                      • 32. Re: Markers missing after last update!
                                                                        Stan Jones Adobe Community Professional & MVP

                                                                        EposVox  wrote

                                                                         

                                                                        Select sequence on timeline, select it in bin, directly select a marker itself, it does not show anything.

                                                                        Odd. And yes, that sounds like the sort of behavior being described. I am assuming the fix addresses a more general issue with how markers are being handled, so I'm hoping your issue will be fixed.

                                                                         

                                                                        Marker panel is working for me. 2018.1.1, Win 10.

                                                                         

                                                                        If clip selected in timeline, the clip markers are in the markers panel.

                                                                         

                                                                        If click any empty area in sequence, sequence markers show in marker panel.

                                                                         

                                                                        If select sequence A in project panel, then click on markers panel, it shows sequence markers for sequence A, even if sequence B is showing on timeline. (I assume that is correct behavior.)

                                                                         

                                                                        If I then click in empty space in timeline that is showing (sequence B), then the marker panel changes to show sequence markers for sequence B.

                                                                         

                                                                        If I click on the sequence marker itself in the timeline, it selects that marker in the marker panel.

                                                                        • 33. Re: Markers missing after last update!
                                                                          EposVox Level 1

                                                                          Premiere markers not right.png

                                                                          Screenshot example of it being weird.

                                                                           

                                                                          The markers shown in the markers panel don't exist... anywhere. Not in a clip, not in a sequence and definitely not in the selected/active sequences. Meanwhile the ACTUAL markers are not shown at all. And can almost 100% guarantee all of the markers I make now in that timeline will either vanish in 30 minutes while editing or next time I open the project they will be gone. Fun stuff.

                                                                           

                                                                          EDIT: I finally caught it on video! Pay close attention to the Program Monitor (top-right) versus the timeline. You can see the exact moment ALL of my existing markers get wiped from the save file (i.e. Program Monitor) and the new marker pops onto the Program Monitor but not the timeline. Also the Markers Panel itself is still showing a bunch of nonsense markers that have literally never existed in this project - CAUGHT ON VIDEO: Markers getting wiped in Premiere - YouTube

                                                                          • 34. Re: Markers missing after last update!
                                                                            Stan Jones Adobe Community Professional & MVP

                                                                            Even though you are not opening in the source monitor, the behavior you are seeing is the type of problems that are the result. I can't create it without opening in the source monitor. Because it is otherwise similar, I hope the update fixes it!

                                                                             

                                                                            Good catch in the video.

                                                                            • 35. Re: Markers missing after last update!
                                                                              lwfilms Level 1

                                                                              I had success with a work around throughout the duration of a project and wanted to share.  Instead of adding markers to a timeline sequence, I simply added a long dummy audio clip that stretched the duration of my project and added my markers to the audio clip.  They seemed to work the same with changing colors and adding notes.  They did not disappear like timeline markers did.  I'll try it again on another project and update if it does not work for some reason, but this is my work around right now.  Thanks, and good luck.  (By the way, Adobe's response to this is laughable.  Grow a pair of balls, Adobe, and own a huge mistake that inhibits the cost-intensive workflow of your patrons.  MAN UP!) 

                                                                              • 36. Re: Markers missing after last update!
                                                                                Stan Jones Adobe Community Professional & MVP

                                                                                Thanks for reporting the workaround.

                                                                                 

                                                                                I'm not sure what you mean about Adobe. They acknowledged a bug, and that a fix will be in the next update.

                                                                                 

                                                                                Yes, a very frustrating bug.

                                                                                • 37. Re: Markers missing after last update!
                                                                                  lwfilms Level 1

                                                                                  Awesome, glad to hear it.  In the first few months of the issue they would never admit to me that there was a bug, always blamed it on my hardware or setup in support chats and phone calls.

                                                                                  • 38. Re: Markers missing after last update!
                                                                                    artisanaltv Level 1

                                                                                    Thanks for drawing my attention to this thread. This is the exact problem I was talking about, but this thread isn't one I'd seen before. So if I'm reading correctly, and @tester543 is saying this bug (sequence markers disappearing) will be addressed in the next update. Again, thanks.

                                                                                    • 39. Re: Markers missing after last update!
                                                                                      PBMarc Level 1

                                                                                      Hi All

                                                                                      Does the NEW 12.1.2 solve the marker issues?

                                                                                      Thanks!

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