As you get the error mentioned above in the post when you try to open the PDF, what exactly you trying to do when the error appears?
You have mentioned that it is an issue with some particular PDFs, is it possible to share the problematic files with us?
We would like to replicate the issue at our end to check what exactly creating this issue.
You may share the files with the steps mentioned here How to share a file using Adobe Document Cloud
We will be waiting for your response.
Let us know if you need any help.
I am not the user in this case, just the technician trying to figure this out. The person using it is receiving emails with attachments that need to be redacted and sanitized. The documents open fine, she does the redaction, and the last step is to Sanitize the document. That's when it occurs.
Here is the link to the screenshot the user sent to me.
I can ask her if she can possibly document each step and send that to me and see if I have permission to share the email with you.
Here are the steps she does.
1 person found this helpful
Sorry for the delay in response.
We tried to open the PDF you have shared with us, however, there seems to be some issue with the file.
Can you share any other PDF with which you experience the issue?
As you have mentioned that the files are received as an attachment to an email, please try to save the file on the desktop.
Share the original file that you save and the PDF you create.
Let us know if you have any questions.