On hold yesterday for 1+ hours.
Did the call back thing today and just ended up back on hold.
Latest call back times 2+ hours.
Latest update turning projects into unusable crap.
Tried everything I can think of:
Even started a new project from scratch - all seemed to be going well and then .png files brought over from PhotoShop went haywire.
Ghost segments, upside-down images, red highlights over actual section....
Seriously don't know what to do!
For some people, there's a problem with png files in the latest release. I would suggest reinstalling 12.0.1 from the CC App, going back to that version, until they solve the png issue if you're having troubles with it.
That is exactly what I ended up doing.
Glad I was only a few hours in and only had a handful of files to manage.
FWIW restoring the old version and recovering the old project from the trash solved all the issues.
Few tense moments these last couple of days...