14 Replies Latest reply on Apr 19, 2018 10:29 AM by jp58040312

    Lightroom Classic CC 7.3 problem [vs stand-alone]

    samil46 Level 1

      Hello,

       

      I have purchased Lightroom 6 from retailer. Just the single program with one time payment. I had used it since July 2017 without a problem. Some point it updated and worked well also. NOw came this 7.3 version update. My Creative Cloud App updated it automatically to that version, without asking do I want to update. Previously I had version 7.2. After updating to the version 7.3 I had lost all of my color adjustments in Lightroom Develop mode. I can't adjust Saturation, Vibrance nor HSL. I think that it mixes it somehow with the new update which is apparently not supposed to work with Lightroom 6 (single purchased one) only with the montly subscription.

       

      I have now wrestled with this two days. I've tried to revert the installation back to stable version of 7.2 with numerous different ways, without succeeding. I have deleted everything that is realted to Adobe and Creatie Cloud App and all that s**it, which is kinda annoying, and installed everything again. I went to adobe.com/go/getserial and put the code that I got from the single purchase of Lightroom 6. Downloaded CC App, installed Lightroom CC 2015 (cool name btw). Had to do this couple of times before it got installed. I couldn't use my latest catalogs anymore because they were too new for this Lightroom version which was 6.something. I needed to update my Lightroom 6 to get those catalogs, with all the develop settings, work again. And surprise, it got updated to the 7.3 version. And here I am again, cant control any setting related to colors. They are just greyed out and can't d nothing.

       

      I ask for help. Customers don't wait...

       

      Basic.jpg

       

      Calibration.jpg

       

      HSL.jpg

        • 1. Re: Lightroom Classic CC 7.3 problem
          99jon Adobe Community Professional & MVP

          From Creative Cloud (Apps tab) Click Uninstall after clicking the arrow next to LR Classic – see image below

          Then click Other Versions and install LR 6.0 or get LR6 from the direct download link

          Go to this link and expand > the LR 6 tab and install the 6.14 update

          https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

           

          When installation of 6.0 and the 6.14 update is complete launch Lightroom and follow these steps:

          Go to the Lightroom menu: Help > Sign Out <your email address>

          Quit Lightroom

          Relaunch Lightroom and click Sign In Now

          Click the button - License This Software

          Enter serial number – 24 digits starting 1160 & click Next

          Lightroom will launch as LR6

           

          When LR6 launches you may then need to go to the menu:

          File >> Open Recent

          To find your previous LR6 catalog or look for lightroom folders in the pictures folder (default location)

           

          Uninstall-CC.jpg

          1 person found this helpful
          • 2. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
            samil46 Level 1

            Hi,

             

            Thank you for the response.

             

            I have unistalled it from the CC APP. The issue is that I don't have that "other versions" option in the CC App at all, even though I have unistalled, wiped everything and istalled again.

             

            At one point I was able to get this point

             

            "When installation of 6.0 and the 6.14 update is complete launch Lightroom and follow these steps:

            Go to the Lightroom menu: Help > Sign Out <your email address>

            Quit Lightroom

            Relaunch Lightroom and click Sign In Now

            Click the button - License This Software

            Enter serial number – 24 digits starting 1160 & click Next

            Lightroom will launch as LR6"

             

            But I couldn't register the Lightroom. I get an error that said that I don't have subscribtion to Lightroom 6. Even though I have, and I can see that from my Adobe ID account.

            • 3. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
              99jon Adobe Community Professional & MVP

              So; do you have a single purchase of LR6 or a subscription to a photography plan?

              • 4. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                samil46 Level 1

                Hi,

                 

                As  I mentioned in my opening post I have single purchase of Lightroom 6.

                • 5. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                  99jon Adobe Community Professional & MVP

                  Can you download LR6 & 6.14 from the direct link I gave above? Then follow the sign-out instructions to launch as the stand-alone version. The only way to go back to LR6 is to find one of your last LR6 catalog backups – place the folder in Pictures or wherever you prefer and double-click on the named catalog ending .lrcat to launch it in LR6.

                  • 6. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                    samil46 Level 1

                    Hi,

                     

                    Thank you for the help, but this is still not solved out. I downloaded the 6.14 from the link that you provided. Now I was able to install the LR6 with my serial and then run that 6.14 file. And all the else too. I opened LR and it is now 6.14. It's blank, new catalog, because I wanted to make sure that nothing is screwing it up this time. I tried to open open Lightroom from my lates LR6 catlog by double clicking it and them came the good 'ol problem "assertion failed" and the program stopped working. No matter what catlog I opened in that way it happened.

                     

                    No can do anything else but wipe out again everything and the whole thing from the beginning. This time I did everything the same but opened Lightroom, went to "Open Catalog" and tried to open my latest LR6 catalog from that way. Well, why would it work? This time it can open it because it is too new. How it can be too new if it's the latest LR6 catalog. I even tried some catalogs (where's roughly 2/3 of my current pictures and settings from over half a year ago) and the same thing. So now I have the LR6 6.14 which is working but I can't use any catalogs that I already have.

                     

                    I can get all the pictures imported to Lightroom from my disc as they are. But this means that I've lost all my develop settings, all my keywords, everything. Hours and hours work gone. And it's kinda bad situation considering my clients too, since I don't have the pictures as they were when I sent them to my clients.

                     

                    Thank you Adobe.

                    • 7. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                      adriank27754197 Level 1

                      Hi,

                       

                      one thing I do not understand. In your original post you write that you have purchased LR 6 as a stand alone.

                      But then you mention that until now you had LR 7.2 installed and working? How can this be?

                       

                      Is it possible that you have been working on the LR7 trial version all the time, and now the trial period is over?

                      Now you try to feed LR 6.14 with your catalog, but as far as I know the catalog file used in LR7 is not backward compatible. It will not work with LR6.

                       

                      Does this make any sens?

                      • 8. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                        samil46 Level 1

                        Hi,

                         

                        Yes, I dud purchase that as a stand alone. And yes, I was using Adobe Lightroom 6 version 7.2 earlier, as it updated automatically. My LR version haven't been trial since I've bought the stand alone version, get the serial code and registered it.

                        • 9. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                          adriank27754197 Level 1

                          But what is Lightroom 6 version 7.2 supposed to be? To me this does not make any sense; sorry.

                           

                          Either you were running LR 6.7 or a later Lightroom 6 version (6.8, 6.9, ....), or you were running LR 7.2, which does not have to do anything with LR6.

                           

                          Maybe I am just missing a point here.

                          • 10. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                            adriank27754197 Level 1

                            By the way; maybe you registered LR6, but you still were running 7.2 as a trial? You can not register LR7 by a LR6 serial number. I am confused .

                            • 11. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                              samil46 Level 1

                              So am I mate, so am I.

                               

                              I found some catalog that I was able to open. It was missing roughly half of the pictures that I had on my disc though. I had to link all the folders and pictures to LR but of course all the metadate and develop settings were gone from those pictures that I needed to link again.

                              • 12. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                                adriank27754197 Level 1

                                One idea though. If the assumption is true that you were running LR7 and therefore you have a catalog that is not compatible to LR6, there might be a partial solution. It always depends on, how much time you have spent.

                                 

                                In principle you could install LR7 (LR CC Classic) as a trial version. Then you should be able to open your most recent catalog. Then you could export all the development settings to .xmp files.

                                 

                                Then again, you could try to use those .xmp files in LR6 to apply the development settings to the pictures.

                                If I am correct, this would work for most of the settings. Only those, which are LR7 exclusive, would not be applied.

                                But I believe that anything standard (also keywords and metadata) could be imported that way.

                                Maybe worth trying.

                                • 13. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                                  samil46 Level 1

                                  Hi,

                                   

                                  Thanks for the suggestions. I think I'll stick with this what it is now. I'm backing up my catalog as we speak and don't want to hassle anymore with this program. If Adobe just wouldn't have updated my LR6 automatically, everything would be fine. But that's if and if and if. It is what it is.

                                  • 14. Re: Lightroom Classic CC 7.3 problem [vs stand-alone]
                                    jp58040312 Level 1

                                    Hi.

                                    Have you found any solution to this problem? I have it too.