1 Reply Latest reply on Apr 6, 2018 10:33 AM by chadb79235848

    Print>Page Setup Button is not inheriting printer default page size when the printer is changed

    chadb79235848 Level 1

      Adobe Acrobat Pro DC

      Continuous Release | Version 2018.011.20038

       

      Default Printer has Letter as default page size

       

      I open an Arch D (24 x 36) PDF

       

      I select Print and the Default printer is selected (Letter size)

      If I look at the Page Setup Button and look at page size, it shows the default Letter.

      If I click on the Size pull down, it shows page sizes related to that printer correctly.

       

      I select a different printer (WIDE format 36" plotter)

      If I look at the Page Setup Button and look at page size, it is still defaulting to Letter (the default for that printer is Arch D 24x36).

      If I click on the Size pull down, it shows A4, Letter, Oversize A4, Oversize Letter, and two custom sizes with oversize versions.

       

      At this point the Fit, Actual size, Custom Scale, and Choose paper source by PDF page size, do not work as expected.

       

      Back at the top of the Print Dialog, If I click on Properties button for the Wide format Printer selected,

      It opens the Printer Properties Dialog, I then simply click OK

      Within 5-10 seconds the Preview changes to show the correct page size

      I click on Page Setup Button and look at page size, it now shows default Arch D.

      I click on the Size pull down, it now shows all the available sizes for the Wide Format Printer

       

      From my observations it simply looks like the Print Dialog>Page Setup Button is not inheriting printer default page size when/after the printer is changed

       

      This is affecting most of our users in our environment.

      Windows 10 Pro - on auto update

      Latest HP Designjet Driver

      Adobe Acrobat Pro DC on auto update

       

      This issue appeared roughly 1-2 months ago