2 Replies Latest reply on Apr 7, 2018 1:40 PM by ChrisLauritzen

    adobe customer service!!! Help !!!

    jessicaf23624113 Level 1

      I been on the phone all day waiting for a connection with customer service. NOT HAPPENING. No number picks up a call... Yesterday WHEN I BROUGHT THE PRODUCT I WAS HANDLED SO WELL.. A shame!!! You want help. do not call support.

        • 1. Re: adobe customer service!!! Help !!!
          jessicaf23624113 Level 1

          The phone call that I was told was an estimated 7 mins is going on 22 mins.

          • 2. Re: adobe customer service!!! Help !!!
            ChrisLauritzen Level 1

            I couldn't log into Creative Cloud on a Saturday. They have no phone support on weekends so I was referred to a chat. After 25 minutes of ridiculous chat the representative said they couldn't help me with technical issues and would transfer me to a specialist. (I would wait two minutes after offering a reply before I'd get a response. Clearly the rep was not focused on just my issue. They were asking for information that had nothing to do with my problem.) After waiting another 15 minutes for them to transfer me to a specialist I finally had to bag out of the chat.

            I'm worried about Adobe. They cut out support on one of my favorite programs (Muse), they've eliminated weekend and night tech support and even their chat services have diminished. What's going on?