If you posted here to vent then that's fine. You've vented.
If you posted here to try a different avenue to get help then we'll need some details to work with.
- Which exact version of Lightroom do you have installed? Help > System Info in Lightroom.
- Which operating system?
- What are your hardware specs?
- You say it has never worked since install. Have you uninstalled it, run the Cloud tool cleaner then reinstalled from scratch?
How to uninstall Lightroom manually
Use the Creative Cloud Cleaner Tool to solve installation problems
Do you have a case number for your tech support calls so that Adobe staff here can review your interactions with tech support and follow up? This is essential for you to help them to help you.
I am not venting that happened months ago , seeing if there is a solution which i have my doubts , i dont have use of a program i am paying for but oh well. I have uninstalled and re installed , tech support ran their cleaner tools as well. I may phone tech support once more but there really is no solution from what I am getting from tech support. I do want people to know what they will possibly go through though if they choose to purchase creative cloud. I may let my subscription run out and just not re new it . I am a hobby photographer anyhow and dont use this for a living thank god , so there are options for me.
what ever tech support can do in six hrs they did , but it never did solve my problem.