8 Replies Latest reply on Apr 8, 2018 5:44 PM by CoachDM

I set up Dual Monitors - Then I lost "Scrubby Zoom"

CoachDM Apr 7, 2018 9:42 PM

Please Help!

I added a second monitor to my setup today. Nothing else changed.

My graphics card driver is up to date. My version of Photoshop is up to date.

If I turn off one of the monitors then "scrubby zoom" becomes available.

In a dual monitor setup it is grayed out and does not work.

Does anyone have any ideas on how to troubleshoot this.

Thanks!

1. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

Mylenium Apr 8, 2018 1:12 AM (in response to CoachDM)

Nothing to dance around: Your dual setup simply exhausts all hardware resources of your graphics card and acceleration features are levelled down or turned off. Unless you get a more powerful card, this won't change.

Mylenium
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2. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

davescm Apr 8, 2018 1:36 AM (in response to CoachDM)

Are your two monitors using a single GPU, which is recommended?
Photoshop works on multiple monitors, I use three, but is known to have issues with multiple conflicting GPUs.
Dave
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3. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

CoachDM Apr 8, 2018 10:29 AM (in response to Mylenium)

Thank you for the info. So there is no workaround? Nothing to turn off/on or adjust in regards to the card and performance. I'm running a GeForce GTX 1060.
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4. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

CoachDM Apr 8, 2018 10:31 AM (in response to davescm)

Yes. I believe I am only running a single GPU for both monitors.

I have a GeForce GTX 1060.

Is there a way to check or adjust so that the feature comes back?
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5. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

Trevor.Dennis Apr 8, 2018 12:10 PM (in response to CoachDM)

Open Photoshop, and go Help > System Info > Copy and paste to this thread (ctrl v)

Go to Preferences > Performance and see if Use Graphics Processor is checked. Scrubby zoom and other features will not work without it. Also look to see what GPU Photoshop lists there.
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6. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

davescm Apr 8, 2018 12:10 PM (in response to CoachDM)

You can check the GPU in Help>System info - you should only see 1 GL GPU and 1 CL GPU of either show 2 then you will need to force the use of a single GPU

See this for more info Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues in particular section 7

Dave
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7. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

CoachDM Apr 8, 2018 5:40 PM (in response to Trevor.Dennis)

Here is a screenshot. It is checked.
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8. Re: I set up Dual Monitors - Then I lost "Scrubby Zoom"

CoachDM Apr 8, 2018 5:44 PM (in response to davescm)

Thanks!

It has the CL GPU listed as 1.

It has the GL GPU listed as 2.

I followed step 7 in the directions you provided.

In my NVidia control panel there is not option for "Change the preferred graphics processor to High-performance NVIDIA processor."

I followed step 8 and disabled the Intel Graphics card.

It's still not working and the system info still has it listed as "2" under GL GPU.
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