Dear Adobe Team,
I am running into a similar problem. I purchased Adobe CC three to four months ago but I cannot figure out how to claim my 10 free photos. I did not realize that these needed to be accessed within the first 30 days. Is there a way that I can access them now, even though it is past the 30 day mark or have I lost this opportunity?
Branching into a new discussion
I apologize for the troubles that you've facing.
I did check your account and was unable to find any Stock subscription.
You may still go ahead and sign up for the 10-free images plans here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock
Let me know if you still face any troubles.