5 Replies Latest reply on Apr 11, 2018 3:48 PM by Frewity

    Acrobat is very slow

    Frewity Level 1

      When I start Acrobat it takes a long time to start, sometimes the windows are blank, there s the interminable spinning wheel and them the page opens.

      Scrolling takes a long time between pages and quitting sometimes hangs (with spinning wheel).

      It appears that Acrobat may be being influenced by internet connections, cloud or whatever but this has been happening for a while and through a few past releases as well.

      I like acrobat and have been using it since the year dot, but this behaviour is starting to be a pain.

      Am using a MacPro, 8 core 64GB RAM

       

      Haven't tried deleting Acrobat, preferences etc and reinstalling

       

      Look forward to some help and guidance

      Ron

        • 1. Re: Acrobat is very slow
          AnandSri Adobe Employee (Admin)

          Hello Ron,

           

          We apologize for the inconvenience caused, as per the description above, Acrobat Pro is running slow on your Mac machine, Is that correct?

           

          Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

           

          Uncheck these two options from Edit>Preferences>General> and uncheck Show online Storage when opening files and Show online storage when saving files and see if this brings any difference.

           

          Try resetting the preferences of Acrobat once, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

           

          Reboot the machine and see if this brings any difference.

           

          If the issue persists, please share the following details:

           

          Let us know how it goes and share your findings.

           

          Regards,

          Anand Sri.

          2 people found this helpful
          • 2. Re: Acrobat is very slow
            Frewity Level 1

            Hi Anand

             

            Thankyou very much for your help.

            Both Acrobat and Mac OS are up to date.

            I found 8 other plist files ie "com.adobe.Acrobat.Pro.plist.HsWS7G7", "com.adobe.Acrobat.Pro.plist.uBaczGJ" etc.

            Looks like these could have been hangovers from previous updates?

            Deleted them all, rebooted and Acrobat is once again FAST, thankyou.

             

            Just checked my wife's iMac and Acrobat is performing as it should.

            Impressed with the quick response to my problem, I take back any dark thoughts I had.

             

            Have a great week

             

            Regards

            Ron

            • 3. Re: Acrobat is very slow
              AnandSri Adobe Employee (Admin)

              Hi Ron,

               

              Great! Good to hear that the issue got fixed and you are back on track. Nice job troubleshooting that.

               

              Feel free to update this discussion for any further assistance.

               

              Regards,

              Anand Sri.

              • 4. Re: Acrobat is very slow
                khanj87081960 Level 1

                Why this page is so slow

                • 5. Re: Acrobat is very slow
                  Frewity Level 1

                  Hi Khan

                   

                  I did on the 9th

                   

                   

                   

                  Best Regards

                  Ron Frew

                   

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