13 Replies Latest reply on Apr 19, 2018 10:41 AM by ravenl15921102

    Character Animator and Media Encoder Not Connecting

    ravenl15921102 Level 1

      Hi Adobe Community,

       

      I'm Raven and I recently got started into Character Animator.

       

      I just want to do simple animations like fire and rain.

       

      The issues I keep getting is exporting the project through Media Encoder.

       

      I have Character Animator, Adobe Premier Pro and Media Encoder installed on my laptop but they don't seem to be communicating.

       

      I tried to sync settings with the Creative Cloud but in Media Encoder I get an error message and says "Can't Import File"

       

      I tried in Character Animator but it tells me to install Media Encoder first which I already did.

       

      I'm not sure what I'm doing wrong but any suggestions can help.

       

      Raven