When you download the Creative Cloud app, does it let you install After Effects?
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Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is a public forum, not Adobe support... you need Adobe staff to help
Adobe contact information - https://helpx.adobe.com/contact/support.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Your purchase is made with a different email address which is not same as what you have used for forums.
Please sign in to Adobe ID with the correct email address and you should be able to view the purchase.
Hello, I have found out the problem.