I create this tread because Adobe support is not reachable by phone...
So maybe I will have more success here to fix my issue .
So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....
I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..
In parallel, I have been charged to my bank account.
So someone can help me ? Maybe there is an Adobe support here?
We are aware of this issue and our engineering team are working to resolve it.
I will add the missing credits to your account.
Please accept my apologies for the inconvenience caused.
Hello, I have the same Problem, i have yesterday pay a 5 Credit Pack but my Credit account is 0
I've corrected this and the credits are now available in your account.