4 Replies Latest reply on Apr 10, 2018 7:53 AM by Ged Traynor

    Photoshop CC crashes when trying to open jpg's

    stevenl24123888 Level 1

      I'm on a Windows 7 64 bit running Photoshop CC 19.1.1 and it crashes every time I try to open jpg's. I can open any other file type.

       

      any ideas? I've had this problem since i got this laptop - I've uninstalled and reinstalled PS a couple of time to no avail...

       

      Below is an example crash report:

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">

      <time year="2018" month="4" day="10" hour="8" minute="56" second="28"/>

      <user guid="ad1ac624-081c-474c-9767-1844754efca4"/>

      <system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="4001" machine="Intel(R) Core(TM) i5-4300M CPU @ 2.60GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2594 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00000000687BA01D">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00000000687BA01D" symbolname="DrvPresentBuffers"/>

      <stackStatement index="1" address="0x000000005027428E" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="2" address="0x000000005026D0EA" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="3" address="0x0000000050119547" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="4" address="0x0000000050119083" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="5" address="0x0000000050118A38" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="6" address="0x0000000050117C72" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="7" address="0x000000005004A4ED" symbolname="CTJPEGLibTerminate"/>

      <stackStatement index="8" address="0x000000004FDFE2CC" symbolname="CTJPEGWriter::CTJPEGWriter"/>

      <stackStatement index="9" address="0x000000004FDFDCD2" symbolname="CTJPEGWriter::CTJPEGWriter"/>

      <stackStatement index="10" address="0x000000004FDF3300" symbolname="CTJPEGWriter::CTJPEGWriter"/>

      <stackStatement index="11" address="0x0000000050703444" symbolname="RecordTag"/>

      <stackStatement index="12" address="0x0000000050702DD2" symbolname="RecordTag"/>

      <stackStatement index="13" address="0x000000004FE0B6A1" symbolname="EntryFM"/>

      <stackStatement index="14" address="0x0000000147F93653" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="15" address="0x00000001479EF09E" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="16" address="0x00000001479F4C63" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="17" address="0x00000001479F39E7" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="18" address="0x0000000147AE8008" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="19" address="0x0000000147AF2F8B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="20" address="0x0000000147AF2EF0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="21" address="0x0000000147AED4C6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="22" address="0x000000014886DA25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="23" address="0x00000001488B946B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="24" address="0x0000000147F2ACF3" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="25" address="0x00000001487F0B11" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="26" address="0x00000001487ED8B4" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="27" address="0x00000001487F524A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="28" address="0x00000001487F4C25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="29" address="0x00000001487F94CB" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="30" address="0x00000001487F2472" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="31" address="0x000000014887B530" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="32" address="0x00000001488BF1DA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="33" address="0x000000014771BB13" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="34" address="0x0000000147744157" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="35" address="0x000007FED51E2DBE" symbolname="PluginMain"/>

      <stackStatement index="36" address="0x000007FED515EF09" symbolname="PluginMain"/>

      <stackStatement index="37" address="0x000007FED519F78B" symbolname="PluginMain"/>

      <stackStatement index="38" address="0x000007FED51FFD46" symbolname="PluginMain"/>

      <stackStatement index="39" address="0x000007FED51FF175" symbolname="PluginMain"/>

      <stackStatement index="40" address="0x000007FED802E22A" symbolname="ScCore::LiveObject::apply"/>

      <stackStatement index="41" address="0x000007FED802DE36" symbolname="ScCore::LiveObject::call"/>

      <stackStatement index="42" address="0x000007FED80DB146" symbolname="ScScript::InitTerm::atExit"/>

      <stackStatement index="43" address="0x000007FED811BC87" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="44" address="0x000007FED811FC0B" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="45" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="46" address="0x000007FED81243F3" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="47" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="48" address="0x000007FED811EA48" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="49" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="50" address="0x000007FED8121E64" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="51" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="52" address="0x000007FED81243F3" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="53" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="54" address="0x000007FED811DA46" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="55" address="0x000007FED8115556" symbolname="ScScript::ScopeNode::dump"/>

      <stackStatement index="56" address="0x000007FED8106BD7" symbolname="ScScript::ParserAPI::decompile"/>

      <stackStatement index="57" address="0x000007FED811BC87" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="58" address="0x000007FED811FC0B" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="59" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="60" address="0x000007FED811EA48" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="61" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="62" address="0x000007FED81243F3" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="63" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="64" address="0x000007FED811DA46" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="65" address="0x000007FED8115556" symbolname="ScScript::ScopeNode::dump"/>

      <stackStatement index="66" address="0x000007FED8106BD7" symbolname="ScScript::ParserAPI::decompile"/>

      <stackStatement index="67" address="0x000007FED811BC87" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="68" address="0x000007FED8122A50" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="69" address="0x000007FED811DA46" symbolname="ScScript::Script::isValidLine"/>

      <stackStatement index="70" address="0x000007FED8115556" symbolname="ScScript::ScopeNode::dump"/>

      <stackStatement index="71" address="0x000007FED8106B42" symbolname="ScScript::ParserAPI::decompile"/>

      <stackStatement index="72" address="0x000007FED80E462D" symbolname="ScScript::Preprocessor::directive"/>

      <stackStatement index="73" address="0x000007FED80E6D1C" symbolname="ScScript::Preprocessor::directive"/>

      <stackStatement index="74" address="0x000007FED80E6AB5" symbolname="ScScript::Preprocessor::directive"/>

      <stackStatement index="75" address="0x000007FED51F915B" symbolname="PluginMain"/>

      <stackStatement index="76" address="0x000007FED51F99D6" symbolname="PluginMain"/>

      <stackStatement index="77" address="0x000007FED5201115" symbolname="PluginMain"/>

      <stackStatement index="78" address="0x0000000146FAD03C" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="79" address="0x00000001473438FA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="80" address="0x0000000147343D8A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="81" address="0x000007FED840B9BB" symbolname="DispatchEvent"/>

      <stackStatement index="82" address="0x000007FED84096EA" symbolname="DispatchEvent"/>

      <stackStatement index="83" address="0x000007FED83A5F6E" symbolname="unknown"/>

      <stackStatement index="84" address="0x000007FED83A5F1F" symbolname="unknown"/>

      <stackStatement index="85" address="0x000007FED83A5BAB" symbolname="unknown"/>

      <stackStatement index="86" address="0x000007FED83D40FF" symbolname="DispatchEvent"/>

      <stackStatement index="87" address="0x000007FED83F0056" symbolname="DispatchEvent"/>

      <stackStatement index="88" address="0x0000000077679BBD" symbolname="TranslateMessageEx"/>

      <stackStatement index="89" address="0x00000000776798C2" symbolname="TranslateMessage"/>

      <stackStatement index="90" address="0x000000014889D1B1" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="91" address="0x00000001488C0326" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="92" address="0x00000001471D9191" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="93" address="0x000000014889EE08" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="94" address="0x0000000148EAB1E7" symbolname="deepcut::PostProc"/>

      <stackStatement index="95" address="0x00000000775559CD" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="96" address="0x00000000777B383D" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x00000000FFFFFF9B"/>

      <register name="RBX" value="0x000000000A4EFEA0"/>

      <register name="RCX" value="0x00000000000087FC"/>

      <register name="RDX" value="0x00000000000087FC"/>

      <register name="RSI" value="0x0000000000000000"/>

      <register name="RDI" value="0x00000000538E7C80"/>

      <register name="RSP" value="0x00000000002CB0E0"/>

      <register name="RBP" value="0x00000000002CB239"/>

      <register name="RIP" value="0x00000000687BA01D"/>

      <register name="EFL" value="0x0000000000010286"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

       

      <binaryImageSet>

      <binaryImage start="0x000000013F380000" end="0x000000014BCCE000" path="adobe\Photoshop.exe"/>

      <binaryImage start="0x0000000077760000" end="0x00000000778FF000" path="ntdll.dll"/>

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