Latest Update Causes Lightroom To Crash On Start

[__Flook__]

Prior to the latest update I'd been using Lightroom Classic without issue on Windows 10.  Since the update, whenever I launch Lightroom I get the Crash Report window.  Lightroom still loads in the background and works fine.  If I hit don't send or if I submit a crash report Lightroom then crashes.  If I leave the crash report window open Lightroom will work just fine.

Since then, I clicked the checkbox to not show the crash window anymore and now Lightroom just crashes right away.  I've uninstalled it, reset preferences, and logged out and back into my adobe account in the Adobe Creative Cloud.  Nothing has worked so far.

I guess I'm being forced to use my license of Capture One now since I still need to get work done.

[Mohit Goyal]

Hi Flook,

We're really sorry for all the trouble caused you. Could you please share the crash logs for Lightroom with us? You can find the crash log in Windows event viewer, please refer: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Regards,

Mohit

[grahamj72513142]

HI Mohit,

I am having this problem on Lightroom 5.7,and am on Mac. Where do I get the crash logs to send Adobe?

[Mohit Goyal]

Please refer the following link to find the crash logs on mac: Interpret a Photoshop crash report on macOS

Regards,
Mohit