My MP4 files are importing as audio only, please help.

[kevin.sales]

Hello I'm experiencing difficulties importing my mp4 files from my sony a6300.

This has never been an issue in the past, today premiere pro decided that my mp4's have no video content and just appear as an audio file.

There are a select few that imported just fine but a mass majority of them are problematic.

Please let me know if you have a solution to this problem, thank you!

[Jim_Simon]

Start with Step 2h below.  If that doesn't work, try Step 2i.

Unofficial Premiere Pro Troubleshooting Guide

[luizs37748932]

I'am having this same problem, did you found a solution?

[masku2000]

Can you post or direct-message me a link to download one of the problem files, and we'll take a look.

[Matthew_Ward]

hi this problem occured to us with the current media files supplied on the adobe web site . Half import with sound, half import as sound only. All play in all other apps. Best matthew

[Matthew_Ward]

In addition There appears to be an issue with the search function after import. Best matthew

[jessyh62162730]

hi, i've got the same problem... I tried all the solutions written by Jim_Simon but i can't find a solution. Any idea please ? thx !

second view for media explorer.

i use a sony Mark III

[jessyh62162730]

i did a duplication of the files in the folder and it works... i took the copy

[euand60297766]

just saw this, yes seemed to fix issue for me too, why?

[Yaldom]

Hi i use a sony a7r 2. the import of mp4 does not work.

dublikate does not work.

it is frustraiting.

is there any other way to import mp4? or konvert in a other format?

thank you all for a answer

urs

[Vinay Dwivedi]

Hi urs,

Try Format factory or Handbrake to transcode the files for Windows or MAC respectively

Format Factory - Download

https://handbrake.fr/downloads.php

//Vinay

[Yaldom]

Thank you for this fast replay and the links.

what is the best format to convert mp4 to loos no quality?

is it possible to import mp4 in future direkt in Prcc?

thank you all for a answer

urs

[Vinay Dwivedi]

I will recommend to convert it in MP4 again with the same Properties.

[Yaldom]

Thank you verry much.

i hade to choose Mercury Playback Engine - only software.

know mp4 import works.
thank you verry much for all your replay.

urs

[Kevin-Monahan]

kevin.sales,

Are you clear of this issue yet? Let us know.

Thanks,

Kevin

[vizum99741959]

Hellow kevin,

ever since i´ve updated the software i had problems with importing mp4 files; they import only as audio files.
I have tried all the suggestions from above and nothing works.
Help urgently, I have an important deadline soon.

[Jeff Bugbee]

Are you importing natively or using the Media Browser?

[vizum99741959]

Im importing natively. Ive been doing this method for several years and never had any problem with it. Same camera same format etc

[Jeff Bugbee]

A user above said they "duplicated the files in the folder" and it worked. I'm not certain if he means he made a copy of the files in Finder/Explorer or copied them in the bin but I recommend giving that a try.

[vizum99741959]

Hey Jeff, I've duplicated the footage in the finder and this didn't work for me. i also tried duplicating it in the premier application.
thank you for the suggestion.
the strange thing about the issue is that it only happens to the 10 files the rest imports ok.

[Kevin-Monahan]

Hi,

If you are on macOS, have you updated to the most current version? If you are on PC, stand by for the update coming shortly which should fix this problem.

Thanks,
Kevin

[Reg Santo Tomas]

The 12.1.2 update is live now. It contains several fixes around files incorrectly importing as audio only.

[davidn43791421]

I have updated to this yet it still hasn't helped, in fact the problem occured after I did the update

[stefanp22133013]

Problem still occurs as of today, running your latest version.

[chriscompanybook]

juanmario  just posted this in another thread and it worked for me after trying everything in this thread and the below:

https://forums.adobe.com/thread/2486467

https://helpx.adobe.com/uk/premiere-pro/kb/premiere-pro-imports-audio-only.html

DO THIS:

Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), on (12.1.2) Enable hardware accelerated decoding.

I have 12.1.1 (can't get 12.1.2 yet) and the above is labelled 'enable _accelerated_ h.264 decoding (requires restart)' there but it worked (do restart)

One thing to note is that I tried importing 15 clips together and it crashed, so I did them one by one and it worked fine.