3 Replies Latest reply on Apr 14, 2018 6:46 AM by Docturian

    WHEN THIS PROBLEM WILL BE RESOLVED ???

    Docturian

      WHEN ? That's the question. I don't understand how a so BIG  and important society like Adobe can create so big problems !!
      Since a moment that's impossible to draw on photoshop.
      When we draw with the pen, the "paper" move, and that's impossible to draw ! Some nice people try to give some "solutions" but these solutions are not enough and put off the pressure of pens and create other problems.

       

      Many people have to work with this software , and that put late on our creations for our customers ! And some customers are not so patient !!!
      And no way to write a report of bug, we are obliged to go on the forum.

       

      Could we have an explication from a responsable of Adobe society ??

        • 1. Re: WHEN THIS PROBLEM WILL BE RESOLVED ???
          Ged Traynor Adobe Community Professional

          Hi

          This issue was not caused by Adobe but by Microsoft

          More info

          https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

          Also this, if you look at the known issues here

          https://support.microsoft.com/en-us/help/4093112/windows-10-update-kb4093112

           

          You can fix the issue by adding the registry key below

           

          1 Select everything inside the quotes here (don't include the quotes): “reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

          2 Copy it with Ctrl + C on the keyboard.

          3 Type Windows Key + X (together), a menu will appear

          4 Then type "A" on the keyboard. That will give you an elevated administrator PowerShell command prompt.

          5 Paste the command you copied into that window with Ctrl + V

          6 Hit "Enter" on the keyboard

          7 Reboot

          1 person found this helpful
          • 2. Re: WHEN THIS PROBLEM WILL BE RESOLVED ???
            davescm Adobe Community Professional

            Please search before posting. This has been answered many times in the last few days

             

            The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop. It was not a change made by Adobe.

             

            You can either

             

            a. Make the registry change as shown by Ged

             

            or

             

            b. Undo the Windows update

             

            or

             

            c. Do the following (recommended) :

            1. Use notepad to create a text file and type in :

            UseSystemStylus 0

             

            2. Save the file as PSUserConfig.txt in the following location
            C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

             

            3. Go to the  tablet properties and uncheck "Use Windows Ink"

             

            4. Restart Photoshop

             

            That is it - all should now work well (you need to do all steps 1 to 4 to retain pen pressure)

             

             

            Dave

            • 3. Re: WHEN THIS PROBLEM WILL BE RESOLVED ???
              Docturian Level 1

              Thanks guys for yours answers, but that don't work for me. And i didn't made the window update =/, so from where is this problem ? Should I ask directly to the Microsoft administrators ?